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119 Reviews of Bill Currie Ford - Service Center
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April 02, 2021
Worst Experience Ever. My wife and I have a new 2021 F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news ends. After scheduling approximately 2 weeks out we arrived early and the first greeting we received was Nicole advising us we were late with an attitude. She didn't ask us our name or any info and had mistaken us for another couple. Then after dropping off the vehicle and making it home 15 minutes pass and we get a call that they can't install the liner as we have a truck bed cover (soft roll up) and that needs to be removed before the liner can be placed. Now here is where we thought if it needs to be removed by all means do so but nope they required we go back pick up the truck remove the cover and then schedule the service all over again. This was ridiculous but if that's what we need to do fine I went and picked up and removed the cover. Fast forward to the next service and the drop in is placed and vehicle returned however the liner Ford Service added to my vehicle after verifying make and model decided to place a liner that covers a feature on most 2021 F 150 XLT's the outlet on the truck bed. After seeing this I informed Nicole who as usual is not at her desk area and always needs to be called. She then asks if they can just cut a hole in the liner after she sees my visible confusion because they should have a liner that fits she informs me that i need to talk to Pam as she orders all the parts. Now I also have to explain this to the person who installed the liner Bill as Nicole cant seem to do this. He is very apologetic and understands my frustration however Nicole as usual doesn't seem to care either way. He advised me to also reach out to Pam to see if a liner is available that does not cover the outlet as this is a new model truck some accessories are limited. At this point I'm visible upset as the situation could have been avoided but i get even more upset when i see that they never cleaned the truck bed as i had to remove the cover some twigs and leaves had fallen in the truck bed and as it is being returned to me after they removed the liner I see all the twigs and leaves still in the bed meaning they literally just dropped the liner in the bed and screwed it in. Now I have another appointment in a week where Pam who also understood my frustration has ordered the correct liner. I can only hope there are no further issues but time will tell. Now i would have gone to another service center but as I used Ford Pass reward points and they removed them from my account the day the original appointment was made I am unable to go anywhere else and pay using my points. Also would be a good thing to know that masks are not required in the service area as I was not made aware and in the close quarters in their office area it is virtually impossible to have a 6 ft distance. Something people should be made aware of prior to scheduling services as in my case i have a newborn and can not afford to catch Covid. More
by Emmanuelhernandez3
Employees Worked With
Nicole Gardner
February 16, 2021
Had my car serviced at Bill Currie. Very disappointed that there was no attempt to keep reception area and waiting room Covid Friendly. Masks were not required or even suggested for customers. Counters that there was no attempt to keep reception area and waiting room Covid Friendly. Masks were not required or even suggested for customers. Counters were not wiped down between customers. Waiting room was not clean. I asked an employee for a sanitizing wipe, and wiped down the table and chair I was going to use, and it came back very dirty. They offer great service and everyone was very helpful and friendly, but definitely not a customer friendly atmosphere. More
by resmithanu
Employees Worked With
I spoke with service manager but I do not remember his name
March 27, 2020
Horrible Service Bought a 2016 Navigator from Bill Currie. Bought the extended warranty and was told that it was the Lincoln wrap that it won’t over everything. Less t Bought a 2016 Navigator from Bill Currie. Bought the extended warranty and was told that it was the Lincoln wrap that it won’t over everything. Less than a year later the navigation/Sync system does an update and messes the system up so I go in. They don’t have my warranty.... I bought it all from them.... so they want to charge me $1500 to fix the sync system. Lucky I had my warranty and sent it to them and they fixed it for my deductible. Less than a month later my water pump starts leaking, they tell me that is covered under my warranty but there is a pipe leaking also that is not and they recommend a flush of the system, and all that was going to be $1000+. My deductible was 100, the part was 50 and the flush they wanted to do was going to be 140. So labor was 700+... when they already had it apart??? I had them do the water pump/warranty work and that was all...I have a mechanic friend, only took it to them because of warranty, so when he looks at it he says it looks like they clamped down on the pipe with pliers, he assumes while changing the water pump?? I would not trust anything they say nor buy anything from them. More
by jc.heady
Employees Worked With
Sean Sullivan
April 26, 2019
Exceptional service! I brought the Mustang in for routine service and as always, the team was ready and willing to assist. Thank you, Leo, for your attention to detail and I brought the Mustang in for routine service and as always, the team was ready and willing to assist. Thank you, Leo, for your attention to detail and addressing all of my concerns! I appreciate the friendliness of the entire service department. Thank you for taking care of me! I wouldn’t trust anyone else with my business! More
by Saidah
Employees Worked With
Leo Geary
April 03, 2019
Assistant Service Manager Lied to My Face! on 4/3/19 Mike Cobaugh told me he could not fix my flat tire (which was still on my vehicle) because I had used Fix-a-Flat to fill the tire in order t on 4/3/19 Mike Cobaugh told me he could not fix my flat tire (which was still on my vehicle) because I had used Fix-a-Flat to fill the tire in order to make it to Bill Currie Ford. He stated that there was no way his technician could adhere a patch because the Fix a Flat would make it impossible for the patch to stick to the tire, and that the valve was now damaged because the Fix a Flat ruined the valve and tire. I questioned him regarding Fix-a-Flat ruining a tire and valve and he emphatically stated that it definitely ruined the tire and I would have to buy a new tire. I thought this was a load of xx so I left the dealership and drove to Veterans Ford and within 1/2 an hour of me giving them my vehicle, I was back in the same vehicle, with that supposedly "ruined tire" and I saw it was the same valve. Not a single question nor concern was brought to my attention regarding the Fix-a-Flat in the tire. NOTHING. I sat in the waiting room doing paperwork. As I went to the vending machine, there was the service writer handing me my receipt that the vehicle was done! Is that the story he is feeding gullible people these days to sell tires? How unprofessional! Mind you, while there were no other customers waiting, he told me I would have to hold on because he was very busy. He typed paperwork, did some computer things as I waited patiently in front of his counter for approximately 10-15 minutes before he attended to me. I will never bring my fleet vehicle there ever again. Lack of putting the customer first. His paperwork was first. I can understand 1 minute to finalize, but he went on and on with several forms, walked to another desk to place other paperwork, walked outside, did computer typing and when he was good and ready, then inquired how he could help me. Mind you there was another Service manager next counter over just looking at his cell phone, but I guess only Mike Cobaugh does fleet vehicles. What a bad impression I got regarding their customer service! More
by FleetOwnerofAFord
Employees Worked With
Mike Cobaugh
February 08, 2019
BAD SERVICE WITH NO CUSTOMER SERVICE! I would give your service dept a ZERO as a score. We made an appointment weeks ago to have a simple tire balance. Appt was for 7 am and it's 2:30 pm I would give your service dept a ZERO as a score. We made an appointment weeks ago to have a simple tire balance. Appt was for 7 am and it's 2:30 pm and it has not even been touched! We have given you several chances but no more... More
by Karyna10
Employees Worked With
John Benson
September 25, 2018
Lifetime warranty Great experience. Edwin Torres has helped us during the entire process. We came back for an alignment and we were taken care if in less thank 30 min Great experience. Edwin Torres has helped us during the entire process. We came back for an alignment and we were taken care if in less thank 30 minutes. Were ecstatic with this type of Service. More
by lady lisa
Employees Worked With
September 16, 2018
Excellent service as usual . Tony B. conducted a comprehensive review of previous service to ensure nothing additional was needed besides tire patch and oil change. . Tony B. conducted a comprehensive review of previous service to ensure nothing additional was needed besides tire patch and oil change. More
by F1
Employees Worked With
Tony Bastas, John Benson
September 10, 2018
Service Great service Jim Cornish was great handling my visits at bill Currie ford I was very happy with work perform on my focus rs and servicing my f150 tha Great service Jim Cornish was great handling my visits at bill Currie ford I was very happy with work perform on my focus rs and servicing my f150 thank you More
by Noelmangual
Employees Worked With
Jim Cornish , Sergio Fabian, Peter Limberakis
