119 Reviews of Bill Currie Ford - Service Center
BE AWARE OF DECEPTIVE PRACTICES! !! After buying a 2019 Roush Mustang stage 3 new October 2020. I was told I was buying a extended bumper to bumper warranty. I was told at the serv !! After buying a 2019 Roush Mustang stage 3 new October 2020. I was told I was buying a extended bumper to bumper warranty. I was told at the service department later, after buying the extended warranty, that the warranty was only for the drivetrain. Which they advertise a lifetime warranty as a coverage they supply with the purchase of a new car from them. Then why did I pay for an extended warranty that I was told would cover my car bumper to bumper, when I purchased the car. If I had been told at the time of purchase it was only the drivetrain I wouldn’t have paid for a warranty they already provided. I was lied to when I bought the car or by the service department on the coverage of my car. I feel cheated by the dealership on the warranty coverage I paid extra for at the time of purchase. ALSO, I took my Mustang to them for service due to an issue with the car showing codes that there was a problem with the drivetrain along with other codes showing up. That’s when I was told about the extended warranty coverage being only the drivetrain. When I took the car in they said it would take a few days to work out what was happening and gave me a loaner car. When I left with the car, there were no problems I was aware of with the loaner car. A week and 2 days after I dropped off my car, I was told it was ready to be picked up. I picked my car up and returned theirs. At that time I returned their car there was still no problems with the loaner car. I got home and 2 days later noticed a cable connection hanging down from my dashboard. So I went back to the dealership to have that reconnected. The day I went to have the cable reconnected was 2 weeks after I originally brought in my car and 5 days after I returned the loaned car. I left the dealership after the cable was reconnected and 2 days later I was called and told that I BROKE the windshield in the loaner car and had to pay for it. Nothing was said to me the day I returned the loaner car or the following time I returned for the cable to be reconnected. A WEEK AND 2 DAYS LATER after I returned the loaner car was when I was told about the windshield. They charged my credit card $958 for the broken windshield and never even sent a picture of the windshield they say I broke. I am VERY angry and disappointed that a dealership that I bought the car from and had all of my service on that car done there, would try to take advantage of me for damage to their loaner car a week and 2 days after I returned their car. There is no way I could have broken the windshield and not seen it and them not see it for that long after they got the car back. At this point I DON’T TRUST them to be HONEST and FAIR with me for service or to buy from again. I WOULD NOT recommend them to the members of my Mustang club, my friends or family members. - [ ] More
I recently had an issue with my father's F350 starting and holding charge. I had this truck into several repair places, and still had the problem. I probably spent $1000 in towing and repairs until I took and holding charge. I had this truck into several repair places, and still had the problem. I probably spent $1000 in towing and repairs until I took it in to Bill Currie. They quickly found and fixed the problem and now the truck sounds much stronger and starts perfectly. Thanks to Brandon, the service manager and the mechanic who fixed it. Thanks to the Bill Currie family for running such a great shop!! Thanks to Mr. Watson who made sure everything was good. I will definitely be back whenever I need help. You can trust this dealership to help you. Thanks so much, Deborah More
Called to have my vehicles service light addressed over 2 weeks ago. Got blown off. We were heading out of town which ended up giving awhile additional week to rectify the problem. Was told that they could 2 weeks ago. Got blown off. We were heading out of town which ended up giving awhile additional week to rectify the problem. Was told that they could not get it looked at and to take it to another dealership. The asst. Service manager was argumentative and no help. He admitted to " not doing anything. More
Joe been our salesman for the last 40 years. We wouldn’t buy a car without him. His after the sales help is fantastic. He’s always willing to help. No matter How long ago you bought it. buy a car without him. His after the sales help is fantastic. He’s always willing to help. No matter How long ago you bought it. More
I have visited this dealership twice for service and twice I have been turned away for a previously scheduled appointment. I needed a 30 min ECU calibration flash update from Roush done. I scheduled it twice I have been turned away for a previously scheduled appointment. I needed a 30 min ECU calibration flash update from Roush done. I scheduled it almost a entire week in advance. Gave them all the details of the Roush case number and what they needed to do. I drove 1.5 hrs the morning of my previously scheduled appointment to get there. I indicated in the appointment reservation I would be waiting. I received 3 notices about my upcoming appointment reminding me of the time and date. Not only did they have no idea why I was there but when I told them they said oh you cant wait we need to keep the car for 4 days. They had over a week to prepare for a 30 min appointment and they didn't even look at the schedule. This is strike 2 for me. They have lost a customer for life and they also lost a sale because my wife is looking for a really nice 50K+ truck. Ford has never been one to honor warranty work as with my 2014, 2016 and now 2021 they make it as difficult as possible to get warranty work done. However, this ECU flash is not warranty work and Roush pays for all of it. You'll need to cut back on the 6 service managers you have and hire more techs. Also, tell your service intake guy to stop calling everyone's boss. No attention to detail. Bad customer service. No communication. Dirty facility. I have the appointment reminders if proof of a legit review is needed. UPDATED: 12/14/2021 I'm amending my previous post as the relations manager David Watson reached out to me to at least apologies for the 2 appointment issues at their facility. 1. No attention to detail. - His explanation on this missed the mark. He has asked in the future for any Roush equipped cars concerns of maintenance to contact himself or Nancy at his facility as his regular service employees don't know what to do. He has informed me that he has spoke with them and they are now to defer all Roush issues to those two individuals. While this is good it misses the point that someone can schedule an appointment online, wait a week for it to come, and arrive at the dealership with no communication and the service department having no idea why I was there. 2. Bad customer service. - Roy seemed very un-phased and not willing to even try to fix the issue. While he apologized, while I was there, he never offered to speak with the manager for an upset customer. Further more its not possible to schedule an appointment in advance even checking their availability. So while they said they would need my car for four days I was not able to just come back in four days and wait to have the job done. This to me shows lack of quality time management and short staffed MSE / Roush techs. 3. No communication. - While the customer relations manager did apologies, and also, went to talk to the Roush certified tech and service rep to understand more about what needed to be done, it sounded like he was just trying to make excuses for why a four day wait was offered. I spoke with Roush shortly after my second conversation with David and they agreed that the calibration update should take no more than 30 min for a certified Roush tech. Since the fact an appointment was made almost a week in advance, and I received reminder appointment emails, still no one called to talk with me or explain any issues, so I did not waste my time, mostly solidifies this observance. I have since decided to purchase my own J2534 passthrough device at the cost of $500 to flash Roush calibration updates myself at home using my laptop. Everything needed beside the passthrough device are supplied for free from Roush. I am computer programmer, car mechanic, and retired USAF Aircraft Avionics Tech. Flashing a ECU is not but a couple pushes of a button after you have the supplied file. This is not an excuse for why a brand new Ford / Roush vehicle under warranty cannot go to a dealer and get the ECU calibration updated in a timely manner. I'm willing to spend my own money, which I should not have to, to rectify this situation for myself. Dirty facility. - He said they are building a new one next year. More
My experience of leasing my past three vehicles at Bill Curie Ford has been amazing! Customer service has been great and the servicing of my vehicle has been quick and easy. I just want to give a big shout Curie Ford has been amazing! Customer service has been great and the servicing of my vehicle has been quick and easy. I just want to give a big shout-out to Christian who was my sales rep who did an outstanding job of taking care of all my needs. More
Took my new Explorer in for its first oil change..after an hour wait..was told my running boards prevent their lift from raising my car and i would forever need to go to oil change places with a pit. Wut?. an hour wait..was told my running boards prevent their lift from raising my car and i would forever need to go to oil change places with a pit. Wut?..They did however gush that i got a free car wash...i drove out..went to Elder Ford and got it done with no issue. The service advisors said there absolutely is no issue raising my car. To further my disgust..i get a Carfax stating Bill Currie Ford replaced some brake parts..which was not true. I had to contact Ford to get that false service removed from my service history. When u sell a car..these repairs are visible on Carfax and this repair was falsely entered for whatever reason. Plus after leaving Currie Ford..my Ford app said oil was changed by them...Elder fixed that too More
LOVE THE SERVICE DEPARTMENT,, TONI GOVERNALE WAS MY SERVICE ADVISOR SHE IS THE MOST KNOWLEDGEABLE ADVISOR I HAVE EVER WORKED WITH .. I WOULD RECOMMEND SEE TONI IN SERVICE.. VERY FRIENDLY , EFFICIENT A SERVICE ADVISOR SHE IS THE MOST KNOWLEDGEABLE ADVISOR I HAVE EVER WORKED WITH .. I WOULD RECOMMEND SEE TONI IN SERVICE.. VERY FRIENDLY , EFFICIENT AND FORCED ON ME .. More
HA HA, where do I begin…. Dropped my truck off there May 2nd for a torque converter shutter, oil change and my dash was warping. June 11th NOTHING had been touched on my vehicle(I would watch my vehicle sit 2nd for a torque converter shutter, oil change and my dash was warping. June 11th NOTHING had been touched on my vehicle(I would watch my vehicle sit on my Ford pass app and it would never move from the same spot ) . I called and complained this was 100% unacceptable so they put a rush on the tech to get it done. He “completed” the repairs to only forget to put the fluids back in my vehicle than drive it and over heated it causing all the transmission fluid to spray everywhere under my vehicle. After they realized “ OPPS” they topped off the fluids and kept testing driving it. Well every time they would drive it the wrench light would come on and the veh would stall out. ( I know because my Ford pass app would notify me “power train fault light”). After complaining to the manger over and over they finally told me to “ come get it, we ordered a part that wouldn’t be here for a couple months but your vehicle is safe to drive until than” I picked it up on July 6th just to drive 10 miles and break down in the middle of the Howard Franklin bridge 8 months pregnant in a severe thunderstorm. Towed the vehicle right back to Bill Currie for it to SIT AGAIN FOR 2 WEEKS WITH NO UPDATE TO WHAT IS WRONG WITH IT!!!! I finally had enough, I paid 175$ to have it towed out of there and taken to Parks Lincoln of Tampa. The very next day they had a diagnosis for my truck, it needed a whole new transmission because Bill Currie over heated it so bad it completely burned out the 10th gear. They ordered it and had it ready within a week. OH and the dash they “replaced” my center console doesn’t shut properly and is all scratched up. Needless to say NEVER EVER TAKE YOUR VEHICLE TO THIS PLACE!!!!! I work in the industry and I’ve never seen a place run so poorly or even something like this allowed to ever happen to a customers vehicle. Very very disgusted with this place. More
worst experience ever sorry dealership reck my truck lies about changed for parts and work they never did they put a new ads on went 2 miles down the road break Fluid every where coming out of abs motor the about changed for parts and work they never did they put a new ads on went 2 miles down the road break Fluid every where coming out of abs motor they put on More