Bill Currie Ford - Service Center

I was extremely disappointed in Veterans Ford service dept, so i traveled to Bill Currie to get my Explorer serviced, BIG BIG MISTAKE.... Dropped car off tues nite for a weds 12pm appt. Called 7 times w dept, so i traveled to Bill Currie to get my Explorer serviced, BIG BIG MISTAKE.... Dropped car off tues nite for a weds 12pm appt. Called 7 times weds for status with no answer or call back. WENT there thurs morning, was told car would be done by end of the day, called at 5:30 Chris would call back in 5 minutes they closed at 6 with no call... . Called fri morning, only after yelling at the receptionist did someone answer to say it would be done today. called an hour later, they are finishing up the car and chris will call back in 5 minutes. still waiting!!! as a car owner i'm pissed and a stock owner that will ending today and will be trading in the explorer and going with a company that values its costumers. Ford should be embarrassed by the conduct of their service department. More

Michael Bittner in the service department was great. Was able to get me in and out easily. Recommend his services. Was able to get me in and out easily. Recommend his services. More

Brandon is exceptional servicing our vehicle. Team is awesome. I will always recommend service. They are prompt and fair. Team is awesome. I will always recommend service. They are prompt and fair. More

My family and I have dealt with Bill Currie Ford for over 50 years. We always were treated like family. If we had a problem it was fixed. When I have a problem I am vocal about it but I also give praise 50 years. We always were treated like family. If we had a problem it was fixed. When I have a problem I am vocal about it but I also give praise when I receive above average service. This is one of those. Last Friday I went into Bill Currie to see my service advisor Tracy about my F150. She was not at her station but a young lady named Kyleigh Phoenix came over and welcomed me to Currie Ford. After explanting what I needed she informed me Tracy was with a customer and showed me to waiting room and said as soon as Tracy was back she would come get me. She was very professional and friendly and I asked if she was a service advisor and was told no but was interested in becoming one. This is the type person who embraces Bill Curries promise to customer service pledge. This is why I drive by two other Ford Dealerships to deal with Currie Ford You get service with a smile. Sean Sullivan fills his Dealership with the highest caliber personnel from salesmen to service advisors to mechanics to insure every customer is satisfied. Thanks again Sean Nick B More

lot of bait and switch goes on here. I bought a 2009 Ford F-150 King Ranch with very low miles from this dealership. First off my salesman, Nick, promised that the interior, which needed I bought a 2009 Ford F-150 King Ranch with very low miles from this dealership. First off my salesman, Nick, promised that the interior, which needed some leather conditioner, would be fixed. He said the person would come to me. That never happened and I never heard from the upholstery guy. I let that go. Next, I bought the best warranty that was offered which cost a lot of money and I was told that it covered everything on the truck. Everything… including free oil changes. The first time I wanted to get the oil changed I was told that they would need the truck for several days as the engine light had been coming on intermittently AND that it would cost $200 for a diagnostic. Also, I would need to rent a car. Really??? Those machines you can buy for $50 told me that it’s a sensor. So much for “freeoil changes.” After that I took the truck to a jiffy lube. Today I am back at Bill Currie, after making an appointment, to get an oil change and I figured that once they had the vehicle they could check for the reason for the engine light coming on and also check to see if the AC needed charging as after the last cold front, the AC hasn’t been working properly. WRONG!!! This is not really a service center. This is a place where all they’re concerned about is taking your money. The extremely expensive warranty is actually only a mediocre power train warranty that will only be honored at Ford dealerships and trust me, you don’t want to deal with them because they are more like licensed thieves than licensed mechanics. More

From the moment I pulled up to the service until the time I left, the staff at Bill Currie Ford made me feel important! Everyone was friendly, saying good morning and smiling! David Music took care of handli I left, the staff at Bill Currie Ford made me feel important! Everyone was friendly, saying good morning and smiling! David Music took care of handling my service recall needed on my Ford Escape. Everything went smoothly and quickly. Kaleigh took care of my paperwork and was also very friendly and pleasant! What a complete opposite experience from the service I have received in the past at Veteran's Ford. Even though it is closer for me to go to Veteran's, I will now choose to got to Bill Currie Ford. I just wish I had started there from the beginning! So thank you for making this customer feel happy and appreciated! More

David Watson has went above and beyond what he had to do to make this process go more smoother. Thank you Bill Currie Ford for employing this person. Mary Pia to make this process go more smoother. Thank you Bill Currie Ford for employing this person. Mary Pia More

We brought in a 2005 f350 diesel for service on March 16th. Our issue was a crank, no start. I don't know exactly how long the truck sat before it was finally looked at, but sometime in late april we fin 16th. Our issue was a crank, no start. I don't know exactly how long the truck sat before it was finally looked at, but sometime in late april we finally were called that a basic diagnosis was done, and that they couldn't figure out the problem, but that for $1400 a deeper diagnosis could be done, so we said yes, cause we wanted the truck running. They stated whoever assembled engine, missed stand pipe to branch tube alignment and o ring on high pressure oil pump to coupler o ring cut. They replaced these things, tried to crank, no cam signal. Replaced signal, and got truck running, but tells us their is a fuel leak, and they don't know where it is leaking from. At this point we are already into the month of May, and our bill is sitting at $4200. We said we'll pick up the truck, and fix the fuel leak ourselves. Well they advise us that their is a slash in his front left tire, and that it will not hold any air. The slash was not there when the truck left our home, and they blamed the tow truck of course. Needless to say, we ended up paying $3800 (3/4 of that was labor) drove the truck off the lot, 2 minutes from our house, dash lights turned on stating issues. We had the truck towed back the next day, cause we didn't want to drive it back and mess up whatever they claim to have fixed. Here we are, in June. They say it's going to cost more money to fix the reason for the dash lights coming on. We decided to have the truck towed back to our house, because we're not paying anymore money. The tow truck gets there, and they tell him the truck doesn't start, so it can't be brought out to where the tow truck has better access. So NOW, after paying that money for a truck that was RUNNING, is now no longer starting. I know our truck is older, but it's not a good reason for this kind of service. Our truck is still currently there at this time as I write this review. More

I have bought three vehicles from this dealership and the service department started off pretty well; but has diminished severley in the past year. The last car I bought has been a strain trying to get servi service department started off pretty well; but has diminished severley in the past year. The last car I bought has been a strain trying to get serviced and repaired. If you call you can't get through. Once you get in the communication is not there. I try to drop the car off to make it easier to service and I have to start calling at 430 pm so I get through By 5 pm to pick up by 6 pm when they close to see if car is done. they usually forgot to do something each time. I dropped the car off to have a tire and rim replaced; they replaced the tire and scaped the side of the car. never replaced the rim. I found all this out when I got there to pick up. You might have better luck than I did; I hope so as I decided to part ways and pay to have scrap fixed myself. I know I will never buy a car there again. I've owned Fords all my life. Maybe I need to try a different brand. Remember if you want service go somewhere else. BUYER BEWARE More

Ford review To Jennifer Currie-Bellomo, I find it absolutely necessary that you read this review, so you are aware of the kind of treatment your customers are receiving. I hope no one has to exper it absolutely necessary that you read this review, so you are aware of the kind of treatment your customers are receiving. I hope no one has to experience what my family has gone though, because we certainly did not deserve this. To recap, a routine oil change on our F-150 back in February 2022 turned into 3 transmission failures over the last 3 months, a transmission that worked perfectly fine until it was serviced at your service department based on a recommendation from your service advisor. Our truck has been in and out of your repair shop, which has been extremely detrimental to our professional and personal lives. We have been stranded on the highway in a smoking truck with our young children, we have been forced to turn down business due to the absence of our work truck, and we also know the truck has been damaged at the hands of your service department, which was documented in an email chain. We were not provided the need to know information pertaining to the repair of our truck, and we certainly did not give our permission for the approved ‘repairs,’ as we were only informed of them after they were completed. The communication was horrendous, if not lacking altogether for the majority of the time. In our eyes, this was an emergency situation for our family and it was treated by your service department as a non priority. MARK WILTY, your service manager, ignored countless emails, voicemails and verbal requests with other employees to speak with him, for the entire 5 1/2 weeks our truck was in your possession (this most recent THIRD time). According to David Watson, Mark is ‘very busy,’ always in meetings and barely has time to look over emails being sent out under his direction. Shockingly enough, we had no problem walking into the service repair shop, asking the receptionist to speak with Mark, and then immediately we were escorted into his office. We had hoped for an explanation regarding what exactly happened to our truck in the 5+ weeks it was in your possession. Instead, Mark was rude, disrespectful, and unprofessional, to say the least. He laughed in our faces and insulted my brother John Murphy, someone who got involved because he’s mechanically familiar with all vehicles. John is an operations director at a five store used car company in Florida, so he is well versed with automotive mechanics, how a service department runs, etc. Ideally he is the perfect person for Mark to speak to regarding our truck, as he could help us navigate the ‘car talk’. Much to our disappointment, Mark ignored him countless times. The way Mark Wilty spoke to us was belittling and made us out to think we did something wrong. But trust me when I say, if we did ANYTHING wrong in this scenario, it was placing our trust in his hands. Mark Wilty has demonstrated he is not only not fit to operate under his ‘manager’ title, he is not fit to speak with customers PERIOD. As a manger, he had every chance to remedy our situation, reassure us that everything was being handled properly, reach out or follow up to check in with us, maybe even throw in an apology, instead he KNOWINGLY ignored us and treated us like garbage when we were face to face. I have never encountered such appalling customer service in my entire life. We left your service department more distraught than when we arrived. As a customer, all we expect is to be treated fairly, respectfully, and honestly. I will never again bring my family’s business to Bill Currie Ford, and I will steer everyone I know far away from there. More