Bill Currie Ford

Very good at closing a sale, very poor customer service when following up to resolve a problem. Despite multiple emails and calls, it’s more than 2 weeks and I have yet to resolve a simple missing head r when following up to resolve a problem. Despite multiple emails and calls, it’s more than 2 weeks and I have yet to resolve a simple missing head restraint. No response, very disappointing when you spend over $50k More

Such an awesome and amazing person. I came in with a dead vehicle hoping to fix my issue and Edwin was so helpful in getting me in a new vehicle knowing the struggle and how upset i was I came in with a dead vehicle hoping to fix my issue and Edwin was so helpful in getting me in a new vehicle knowing the struggle and how upset i was to find out the situation i was in. Thabks Edwin More

The sales process, the evaluation of trade in, and finance team were absolutely AMAZING! They truly care about client engagement and experience. finance team were absolutely AMAZING! They truly care about client engagement and experience. More

My experience interacting with Bill Currie Ford tells me that the dealership is run very poorly, both from a professional perspective and ethically. Communication and courtesy are also in rare supply at thi that the dealership is run very poorly, both from a professional perspective and ethically. Communication and courtesy are also in rare supply at this dealership. I contacted the pre-owned sales a couple of days ago via phone, and my first impression of speaking with a sales rep was positive. Because I am an out-of-state buyer, the rep that answered the phone had to pass me over to Maurice, who managed to disappoint me almost immediately with his communication style and lack of interest. After wasting several hours with Marice, I reached out to Sean Sullivan, the GM of the dealership, asking for his involvement to move things along. Sean got back to me the same day with a one-liner suggesting that Kris Meyer, GM of Sales, would be in touch with me the next day to assist. Instead of Kris, Maurice reached out to me the next day to basically tell me they do not like out-of-state deals due to chargebacks and complications and that Ms. Currie herself has come up with roadblocks, including $4500 in bogus charges (fees), to discourage the team from selling to out-of-state buyers. I did not appreciate hearing that and communicated back again with Sean and Kris in hopes of them telling me that's not the case and that they welcome my business, especially as I told everyone from the beginning that I would be paying cash and taking on the burden of registering the car and paying the taxes here in my state when the car arrives on a transport, which eliminates the fear of dealing with chargebacks. Unfortunately, I did not hear back from Kris or Sean, and the fact that I did not even get a basic reply or a simple statement such as "We appreciate your business but feel we cannot meet your expectations" tells me how unprofessionally this dealership is both run and managed. Lastly, and importantly for both local and out-of-state buyers, I found Bill Currie Ford's add-on fees completely unacceptable. That is a measure of how ethically and professionally a business is run. Simply speaking, I believe Bill Currie Ford is taking advantage of every customer regardless of where they are based. The fees Maurice quoted me were: $1999 reconditioning fee; $999 out-of-state fee, $1199 dealer fee, and a $298 electronic documentation fee. Except for the latter, every other charge is bogus. The ethical thing to do is to advertise the car for more (be realistic) and add on the reconditioning and dealer fee, for instance, to the asking price, even if that makes them not competitive. Instead, Bill Currie Ford prefers to advertise low prices, hook buyers up, and then jack up the final price by adding all these fees. Very shady practice ... More

Wow! What a great experience! If I could give 10 stars I would. I was interested in an F150 and spoke to Joe Moon on the phone. He answered all my questio What a great experience! If I could give 10 stars I would. I was interested in an F150 and spoke to Joe Moon on the phone. He answered all my questions thoroughly and invited me in to look at some different vehicles. I went to the dealership and test drove a few and Joe went over all the different options in each vehicle in detail with me. Joe Moon's knowledge is second to none. He is patient, kind and did not pressure me at all. He worked on a few deals that fit my budget and got me into the truck that I wanted. I also worked with Scott B in the finance department and he explained all the financing details and helped me with choosing an extended warranty for my new truck. Thank you Joe Moon, Scott B and sales manager Mike Gonzalez for getting me a new truck for a great price. Great job guys!! Rob G. More

Edwin Torres was amazing! He worked to find a deal that would work for my family! I would definitely go back to see him again the next time I need to buy a car! He worked to find a deal that would work for my family! I would definitely go back to see him again the next time I need to buy a car! More

Joe was awesome and very forth coming with info we asked about, will for sure see him if we buy again, and will refer to friends. about, will for sure see him if we buy again, and will refer to friends. More

My experience went from what I thought was going to be good to the worst. arrived 8am literally 2nd car in for service, was told 1 hour to 1 1/2 hours to get done. Oil Change TIRE ROTATION!!! NOT DONE good to the worst. arrived 8am literally 2nd car in for service, was told 1 hour to 1 1/2 hours to get done. Oil Change TIRE ROTATION!!! NOT DONE and windshield wipers..... 2 HOURS later still waiting FINALLY at 2 hours and 15 min I went and asked about my car was told "let me check!" Came back got another person -guessing supervisor... they went back to my car then come back and tell me 15 min they are putting the wipers on now..... 2 Hours 45 Min Later i get my car!!! I now for A Fact my tires were NOT rotated, I just hope I actually GOT the Oil Change!! I can guarantee if I did not go request the status of my car I would still be sitting in the LOBBY....Service rep was clearly unconcerned. I am about I don't know 100% positive My car was forgotten about!!! More

I went in for a tricky fix, they should have told me from the get go that they couldn't fix it. After a couple days literally told me to take it to another dealership. I did, warranty company said since Bill the get go that they couldn't fix it. After a couple days literally told me to take it to another dealership. I did, warranty company said since Bill Currie started the work, they have to finish it. So now here I am 18 days in, and I'm fairly certain they haven't even submitted the pictures the warranty company. NEVER BRING YOUR CAR HERE!!!! Zero communication. They never call back when they say they will. Every time I walk in there 10 people are just standing around chit chatting like they don't have anything to do. Root of the problem is obviously management. Clearly they don't give two xxxxs about running the place. They have one customer to keep happy and that's all they care about. If your not in a TPD vehicle you will not get any kind of service from this place. So I'm left with paying out of pocket for a $3000 repair at a different shop, or waiting for them. All the while I'm paying $50 a xxxxing day for a xxxx rental car! These are the WORST mechanics in the world. More

Edwin Torres was a blessing to work with to get us in our new truck. Edwin was very professional and friendly. The facility itself is very nice and clean. Everyone we came in contact with made the experience new truck. Edwin was very professional and friendly. The facility itself is very nice and clean. Everyone we came in contact with made the experience a great one. More