Bill Currie Ford

Worst Experience Ever. My wife and I have a new 2021 F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news F-150 XLT and decided to use our Ford Pass Rewards to have a simple drop in bed liner added. Scheduling was a breeze and that is where the good news ends. After scheduling approximately 2 weeks out we arrived early and the first greeting we received was Nicole advising us we were late with an attitude. She didn't ask us our name or any info and had mistaken us for another couple. Then after dropping off the vehicle and making it home 15 minutes pass and we get a call that they can't install the liner as we have a truck bed cover (soft roll up) and that needs to be removed before the liner can be placed. Now here is where we thought if it needs to be removed by all means do so but nope they required we go back pick up the truck remove the cover and then schedule the service all over again. This was ridiculous but if that's what we need to do fine I went and picked up and removed the cover. Fast forward to the next service and the drop in is placed and vehicle returned however the liner Ford Service added to my vehicle after verifying make and model decided to place a liner that covers a feature on most 2021 F 150 XLT's the outlet on the truck bed. After seeing this I informed Nicole who as usual is not at her desk area and always needs to be called. She then asks if they can just cut a hole in the liner after she sees my visible confusion because they should have a liner that fits she informs me that i need to talk to Pam as she orders all the parts. Now I also have to explain this to the person who installed the liner Bill as Nicole cant seem to do this. He is very apologetic and understands my frustration however Nicole as usual doesn't seem to care either way. He advised me to also reach out to Pam to see if a liner is available that does not cover the outlet as this is a new model truck some accessories are limited. At this point I'm visible upset as the situation could have been avoided but i get even more upset when i see that they never cleaned the truck bed as i had to remove the cover some twigs and leaves had fallen in the truck bed and as it is being returned to me after they removed the liner I see all the twigs and leaves still in the bed meaning they literally just dropped the liner in the bed and screwed it in. Now I have another appointment in a week where Pam who also understood my frustration has ordered the correct liner. I can only hope there are no further issues but time will tell. Now i would have gone to another service center but as I used Ford Pass reward points and they removed them from my account the day the original appointment was made I am unable to go anywhere else and pay using my points. Also would be a good thing to know that masks are not required in the service area as I was not made aware and in the close quarters in their office area it is virtually impossible to have a 6 ft distance. Something people should be made aware of prior to scheduling services as in my case i have a newborn and can not afford to catch Covid. More

Sergio was great!! Listened to my needs and was patient in making sure I found exactly what I wanted. Would absolutely recommend him to anyone. in making sure I found exactly what I wanted. Would absolutely recommend him to anyone. More

Sergio takes care of you like you are his best friend. He listens and has things ready for you when you arrive. No xx games. Glen Hartigan He listens and has things ready for you when you arrive. No xx games. Glen Hartigan More

This is my 3rd ford car, I walked in and was out of the dealership with a new car in about 1 1/2 hours, Edwin was great to work with and did a great job getting the price I wanted. Great customer service dealership with a new car in about 1 1/2 hours, Edwin was great to work with and did a great job getting the price I wanted. Great customer service! More

Zack was awesome, super helpful and made the entire process smooth & easy! 10/10 recommend, would totally recommend him again to all of my friends process smooth & easy! 10/10 recommend, would totally recommend him again to all of my friends More

Hi my name is Janae, I purchased my very first car here at 18 years old with a cosigner i must say i was nervous and excited at the same time but my Sale Associate Ron gave me confident and made me and my at 18 years old with a cosigner i must say i was nervous and excited at the same time but my Sale Associate Ron gave me confident and made me and my family feel like at home. He answered all our car buying questions(Which was a lot)😂😂. My car experience here was very Pleasant i would recommend this place to others. More

Edwin was a godsend. I was short on time and another sales representative set up an appointment with me on Thursday to see a specific vehicle on Sunday. When I arrived, the representative was not there sales representative set up an appointment with me on Thursday to see a specific vehicle on Sunday. When I arrived, the representative was not there and the car had not been serviced or washed. Edwin took me to see it, even though I could only peek through the pollen-covered windows and kick the tires. In a nutshell: Edwin made sure the car was available to me the next day for a test drive, provided me with the requested information on the vehicle, and helped me secure the best deal. Although I gave him a hard time with specific requests, he always met me halfway and I appreciate him for picking up the ball when his coworker dropped it. Thank you, Edwin! More

Sergio gives great customer service. He even arranged service appointments for me and followed up after the sale, making sure I was satisfied. I recommend him highly. service appointments for me and followed up after the sale, making sure I was satisfied. I recommend him highly. More

Zack and Pete were professional and pleasant to deal with. These two guys were awesome. I wish more people were like this. These guys were GREAT! with. These two guys were awesome. I wish more people were like this. These guys were GREAT! More

Sergio made the car buying process easy and smooth for my husband. Love everything about it from start to finish. He explained everything to my husband for he was a first time buyer. husband. Love everything about it from start to finish. He explained everything to my husband for he was a first time buyer. More