Bill Cramer Chevrolet GMC

New car Not happy with the new car I bought, terrible road noise. Took the car back 2 times to try and fix the problem. They would not exchange the car, just Not happy with the new car I bought, terrible road noise. Took the car back 2 times to try and fix the problem. They would not exchange the car, just wanted to rip me off for more money for an older used car of lesser value. More

Change factory defective air bags The people were nice to make arrangement for me to get the takata air bag replaced. My wife was bed ridden with cancer, and my daughter took the t The people were nice to make arrangement for me to get the takata air bag replaced. My wife was bed ridden with cancer, and my daughter took the truck. However there were 2 cracks in the dash. They called me, as I would believe to confirm I know about the cracks....what they did not tell me is I could have had the dash replaced at the time....and when the paper work came back it said I declined. They never offered or suggested it could be replaced. I had other misgivings about that dash in the past, while the truck was under warranty. It had a bad rattle. they took it in and 'fixed' the rattle. Well instead of replacing whatever was broken with a part that was upgraded not to break, they patched it with velcro, which I found several years latter. I will eventually publish a review on Google for this. Thanks. Mike Farris 850-867-7663 More

Worse service experience ever! Brought my 2011 Equinox to Bill Cramer for one issue and then they found another major issue. I appreciated the fact that they looked until they figur Brought my 2011 Equinox to Bill Cramer for one issue and then they found another major issue. I appreciated the fact that they looked until they figured out the problem. That was the only positive thing that happen. They blamed my previous dealer and wouldn't fix it until they ageeed to pay for it even though it is still under warranty! They had my car for 8 weeks and 2 days! They never called me on the progress or lack of progress. I had to call each time. They never returned my calls. My husband would have to call 3 and 4 times before Andrew would even pick up the phone. We got the service mgr Daniel involved and he's a disaster. Daniel was the worst and rudest person! Never returned calls. I don't really think he knew what was wrong with my car. He literally told me to my face he "didn't care what, as a customer, I thought of him"! It was such a mess trying to get my car fixed. They still did not fix everything on my car. We documented the whole ordeal, so much went wrong with them. They have the worse communication with the customer and a attitude that says "we don't care about your business". I will never take my car back there and now that I'm ready to trade it in I will go somewhere else for sure! More

Worst experience I can't recommend these guys was there 8 times in 6 months for the same problem. Bought 4 vehicles from them in the past. Finally had go buy a differe I can't recommend these guys was there 8 times in 6 months for the same problem. Bought 4 vehicles from them in the past. Finally had go buy a different brand after I got fed up with them tried go to the higher ups and they didn't care. So they chose to lose a customer of over15 yrs because of this. More

Don't believe them when they quote you $405 for 2 front brake PADS, unauthorized brake flush, sensor light on after visit and 6 hours of waiting......No apologies, no explanation, no ride o $405 for 2 front brake PADS, unauthorized brake flush, sensor light on after visit and 6 hours of waiting......No apologies, no explanation, no ride offered when I dropped off the vehicle, blew smoke when asked about the price and offered to take my car back for sensor but it would cost more money and more time......Need I say anything else? More

My car's external temperature sensor has been replaced 2 times. It still is not working and shows an incorrect temperature. On a hundred degree day, it shows that it is 10-30 degrees an has been replaced 2 times. It still is not working and shows an incorrect temperature. On a hundred degree day, it shows that it is 10-30 degrees and that I should watch out for black ice. Consequently the air conditioner will not work. I've taken the car in 3 times for this problem, and it is a 2017 Buick LaCrosse, and I have been unable to use my car because of the extreme heat. The service personnel are very nice, but the problem has been resolved. Thank you for any assistance you can offer to resolve this problem. More