Bill Cramer Chevrolet GMC

Sales are great. Service and parts not so good Added 600 auto butler that they wouldn’t take off and two years later it takes a month and a half to get what I was Service and parts not so good Added 600 auto butler that they wouldn’t take off and two years later it takes a month and a half to get what I was made to buy by them. Service sucks period unless they can charge you for something. More

Just bought a new car from Bill Cramer GM. Great experience, it was very easy and they had me out in like an hour! I couldn't believe that. I love my new car! Great experience, it was very easy and they had me out in like an hour! I couldn't believe that. I love my new car! More

worst service i have ever had. i have left messages for 4 days with no response. i finally got in touch with them and they said they had to reorder a part. they have had this veh i have left messages for 4 days with no response. i finally got in touch with them and they said they had to reorder a part. they have had this vehicle for 3 weeks and have not called or text me once about what it needs. this is a fleet vehicle that is needed for work. if i ever get it back i will not use them again for service. More

took 3 hours for express service after making a appt 2 weeks in advance. Supposed to change oil and fuel filter but didn't change the filter according the truck data. Paid for oil change, 15k service an weeks in advance. Supposed to change oil and fuel filter but didn't change the filter according the truck data. Paid for oil change, 15k service and fuel filter. Didnt' change the fuel filter. Looked at me with blank look when I asked if they rotated tires and change the pressures. Front is different from rear. And just said I am sure they did. Paid for a 15k service online says new windshield wipers included but they said they look ok. No breakdown on the service paperwork. I got no idea what they actually did to the truck. So I will take to a dealership in FWB and have it re serviced so I know it was preformed. It is a 90k truck I bought from this dealership. I won't buy there again. I will travel first. Service person I had was not very personable. This is first time I have used the service dept. When I purchased was a pleasant experience. Don't know who the people listed below are or where I might have encountered them. Required me to rate them. Little to no explanation on my 300 bill for a oil and fuel filter change. Truck dash says the fuel filter was never changed. More

They reached out very quickly but we’re not very helpful when it comes to online buying. They kept saying I needed to come into the dealership and didn’t really wanna work with me over the phone. when it comes to online buying. They kept saying I needed to come into the dealership and didn’t really wanna work with me over the phone. More