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Bill Collins Ford Lincoln
Louisville, KY
351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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351 Reviews of Bill Collins Ford Lincoln
December 15, 2021
I have a 2018 Ford Expedition Max. It has been at Bill Collins on and off for months, I have filed 3 Complaints to Ford Customer Servitve Departments. I have had multiple case number. My vehicle still h Collins on and off for months, I have filed 3 Complaints to Ford Customer Servitve Departments. I have had multiple case number. My vehicle still has the same issues. The computer GPS doesn’t work more than it works, When my iPhone is connected, the computer cuts calls off doesn’t work, the fan runs hard all the time, the suspension is a mess the car bounces all over the road. The inspector from customer service & Bill Collins can’t fix it. What they do never last more than starting & driving the car 2-3 times. I think the technicians need more training, The entire experience has been a disaster and my $80,000. Vehicle has soured me on Fords. I have bought Fords for 50 years. More
by Cheri
Employees Worked With
Joe in Service, Steve the service manager.
December 03, 2021
Had great communication about the status of our vehicle and explanations about the work completed on our Expedition. Also details about the work that was not necessary at this time. and explanations about the work completed on our Expedition. Also details about the work that was not necessary at this time. More
by dallen322
Employees Worked With
Daniel
December 02, 2021
Great experience! I bought a brand new F150 and traded in my car. They gave me a great price for my car and the experience was very fast. I don’t ever think I was in and out of a dealership as fast. Missy wa my car. They gave me a great price for my car and the experience was very fast. I don’t ever think I was in and out of a dealership as fast. Missy was the sales person who took care of me. She was very professional and just a pleasure to be with. I had to bring the car back a couple days later to have a scuff that I saw on the paint. They took care of me and buffed it out quickly while I waited and filled up my tank for me. Overall an amazing experience. More
by Pastor
Employees Worked With
Missy
October 21, 2021
Dealership is wonderful service department leaves a lot to be desired honesty is the best policy they were not honesty on the time frame of repair but service manager made it right and for that I appreciat to be desired honesty is the best policy they were not honesty on the time frame of repair but service manager made it right and for that I appreciate More
by Toniaduerk01
Employees Worked With
Daniel
October 18, 2021
With the assistance of the team at the lot, I had my vehicle appraised, new one test driven, and everything done to drive off within 2 hours. They made it such an easy process! vehicle appraised, new one test driven, and everything done to drive off within 2 hours. They made it such an easy process! More
by ASFrank
Employees Worked With
Ct and Randy Blevins
October 13, 2021
Everything has been difficult...from buying the car, games played when financing it, scheduling service, and then a 3.9% Fee on credit cards.... games played when financing it, scheduling service, and then a 3.9% Fee on credit cards.... More
by mario.capece
Employees Worked With
NO IDEA..no card, "...i'm new...."
