Bill Collins Ford Lincoln

Used car Always treated fair at Bill Collins. Great bunch of people. Always enjoyed doing business there. Been doing business there for many years. Ya hear! OK Always treated fair at Bill Collins. Great bunch of people. Always enjoyed doing business there. Been doing business there for many years. Ya hear! OK! More

Zachary Elberenz I had my vehicle serviced and from the moment I entered I was taken care of by Zach. He was very professional and friendly. His knowledge of what my I had my vehicle serviced and from the moment I entered I was taken care of by Zach. He was very professional and friendly. His knowledge of what my vehicle needed was impressive. I was very satisfied with the whole process. More

Easy in, easy out Service department has always been friendly, knowledgeable, efficient. Tony Perry is the best. You get the very best service when it is the Lincoln bu Service department has always been friendly, knowledgeable, efficient. Tony Perry is the best. You get the very best service when it is the Lincoln but they were nice about the Ranger and the recall. More

Pleased we chose this dealership We had to purchase a new vehicle since mine died, and we had been looking for a couple of weeks. I called to inquire on a Lincoln MKC. Tony Irvin was We had to purchase a new vehicle since mine died, and we had been looking for a couple of weeks. I called to inquire on a Lincoln MKC. Tony Irvin was the salesman I talked to. We are from out of town, but went to drive the vehicle, but after driving it we knew it was not the vehicle for us.. Tony took he time and showed us what cars we asked about because he wanted to make sure we were happy if we decided to purchase a vehicle. No pressure at all. Tony was very knowledgeable about any vehicle we asked about. We did purchase a Ford Tarsus Limited. The process was very easy and we are very pleased and would recommend Tony to anyone that is looking for a vehicle. Thanks very much Tony. More

Warranty and general maintenance Service experience was great, Zachary was very attentive to my requests and concerns. Loaner car experience at Enterprise was horrible. Long wait gett Service experience was great, Zachary was very attentive to my requests and concerns. Loaner car experience at Enterprise was horrible. Long wait getting loaner, poor attitude and little service . More

Poor customer service and no communication My wife and I had a horrible experience with Bill Collins Ford. My wife left our daughter's car with them on a Thursday morning to be looked over for My wife and I had a horrible experience with Bill Collins Ford. My wife left our daughter's car with them on a Thursday morning to be looked over for a faulty driver side window. We requested an estimate before any work was done. Friday approached and we never received a phone call letting us know an estimate or a status on the car. Friday rolled into Saturday and still no phone call from Bill Collins. When Monday arrived, my wife and I called several times were told each time (when someone would actually answer), that they would check on the car and call us back. I made a phone call at 11 and by 2, had not heard anything. Several voicemails were left and still no one contacted us. My wife finally had enough and went to the Dealership's Service Center to find out what was going on. When she arrived, she was told that the car still had not been looked at. The Service Rep proceeded to argue with her on what her request was instead of apologizing about not returning a phone call to give at least give a status on the car. Four days, the dealership had the car, yet they couldn't take the time to the lowest of Customer Service requirements which is maintain communication with the customer. We use to purchase all of our vehicles at Bill Collins but will no longer. My father-in-law, a long time Ford employees and life long customer of Ford products would roll over in his grave if he knew how we were treated. They have lost a customer. There lack of communication compounded with their rude service reps was enough for us. More

We are very satisfied with our new Ford Escape. You had the vehicle we were interested on the lot and our salesman was very helpful. He answered all of our questions and took the time to show us ma You had the vehicle we were interested on the lot and our salesman was very helpful. He answered all of our questions and took the time to show us many features on the vehicle. More

Service Wayne is always very professional and follows up to make sure we are completely satisfied. I always recommend Wayne to Bill Collins service customers. Wayne is always very professional and follows up to make sure we are completely satisfied. I always recommend Wayne to Bill Collins service customers. I’ve been a returning customer for 19 years More

Great experience We were very satisfied with the expertise and "aim to please" attitude of our sales person. We will definitely return for future car and/or truck pur We were very satisfied with the expertise and "aim to please" attitude of our sales person. We will definitely return for future car and/or truck purchases. More

Excellent service I have purchased many cars from Bill Collins Ford. I was recently in a horrible wreck and my new car, that I just purchased in Dec 2018 was totaled. I I have purchased many cars from Bill Collins Ford. I was recently in a horrible wreck and my new car, that I just purchased in Dec 2018 was totaled. I emailed my salesman, James Kaufman, he got most everything done on a new vehicle for me over email and texting. It was a relief being able to do that! I would recommend Bill collins to anyone. Thank you Beth More