Bill Collins Ford Lincoln

Very friendly and helpful. Kept me informed in process. Comfortable while waiting. Visit was part of regular service. We have had four vehicles from Bill Collins Ford. Comfortable while waiting. Visit was part of regular service. We have had four vehicles from Bill Collins Ford. More

Always recieve good service, employees are always friendly and helpful. The gentleman even went out of his way to help me with the Ford pass app. Greatly appreciated. friendly and helpful. The gentleman even went out of his way to help me with the Ford pass app. Greatly appreciated. More

When I pulled in to the service department a guy greeted me. He was very nice and helpful getting my service taken care of. Unfortunately, once the service was done, no one called me to let me know my truck me. He was very nice and helpful getting my service taken care of. Unfortunately, once the service was done, no one called me to let me know my truck was ready to be picked up. I finally called and was told it was done. With only 20 minutes to get there before they closed up for the night, I talked to girls at the desk and they were able to stay 5 minutes past closing time so I could pick up my truck. So it was aggravating I didn’t know my truck was done, but they were able to stay to get me checked out. More

BEST experience I've ever had buying a car. The sales rep listened and made sure I was happy. I have followed up with a 10,000 mile service and the service guys were professional, helpful and fast. Best part listened and made sure I was happy. I have followed up with a 10,000 mile service and the service guys were professional, helpful and fast. Best part was it was FREE because of my FordPass points! More

Quick and easy Justin in the Quick Lane was awesome. I always take my cars to Bill Collins Ford and always get great service. They are a busy shop and theirs a reaso Justin in the Quick Lane was awesome. I always take my cars to Bill Collins Ford and always get great service. They are a busy shop and theirs a reason for that. More

Excellent Experience, as always Came in for my oil change, tire rotation and whatever else was required for my mileage level. As always, the service was excellent. Easy to get checke Came in for my oil change, tire rotation and whatever else was required for my mileage level. As always, the service was excellent. Easy to get checked in and out. My contact Tony was the best - explained everything like what work I needed, how long it would take, would arrange a ride if I'd wanted it, COVID procedures, etc. I don't remember who I worked with in the cashier's office, but I was inquiring about the Ford credit card - she was very helpful and walked me through it quick and easy. More

How long does it take to find/repair an oil leak? I purchased a 2020 Ford Explorer in August of 2019. In June of 2020 I took a road trip to see family. When I returned I noticed a huge volume of oil o I purchased a 2020 Ford Explorer in August of 2019. In June of 2020 I took a road trip to see family. When I returned I noticed a huge volume of oil on the garage floor. I contacted Bill Collins and explained my problem and was told they were excepting appointments in two weeks. I showed up for my appointment and left my car. I was told that I would receive a phone call in a day or two. After three days of silence I called Bill Collins and asked how my car was. I was told they couldn't find the leak. They recommended I pick up the car and drive over the weekend and come back. I set another appointment for the following week. The morning of the appointment Bill Collins called me to say that they were down a mechanic and couldn't see my car this week. I made another appointment for the following week. I was able to video where my car was leaking and showed the Service Adviser the video when i dropped off my car. I was told that I would receive a phone call in a day or two. The morning of the third day I went to Bill Collins and asked for the Service Manager. I saw him and explained my problem. He asked to see the video. He asked if I had shown this to the Service Adviser, I said yes. He said this was unacceptable and would expedite my repair. I recieved a phone call early in the afternoon that my car was repaired. Bill Collins had my car for 8 days over 3 weeks to perform a warranty repair. More

Took my 2016 Ford Explorer in with a bad exhaust smell Took my 2016 Ford Explorer in with a bad exhaust smell coming into the cab. Bill Collins worked very hard to determine the core issue. After severa Took my 2016 Ford Explorer in with a bad exhaust smell coming into the cab. Bill Collins worked very hard to determine the core issue. After several visits, they were able to repair the issue. Although costly, they were able to work with me and were courteous. More

Service tech caught running personal errand in my car! The time between when I dopped off the car for service and the time they started working on it was almost 5 days. Meanwhile I'm paying for a rental ca The time between when I dopped off the car for service and the time they started working on it was almost 5 days. Meanwhile I'm paying for a rental car. Also, my dash cam caught the service technician taking my car out for a personal errand. He went through a drive thru at a liquor store to buy cigarettes. He didn't wear a mask or gloves and had a very heavy cough the whole time he was in my car. The audio captured by the dash cam caught him rummaging through my door pocket, center console bin and glove box! I feel like this put me at significant risk of contracting Covid-19 and is also in violation of my privacy. I brought this to the attention of the Service Manager, but still feel that others should know what goes on when nobody is looking. Also, my service advisor wouldn't return my calls as promised. I had to call them constantly to figure out what was going on. Also, they told me they didn't know how to update my SYNC software which is something Ford told me that any dealership can perform. I ended up doing it myself when I got home. More

Smooth sales Everything went as expected. We came in and efficiently went through the selling process. It was a cash deal that went through without a hitch. Everything went as expected. We came in and efficiently went through the selling process. It was a cash deal that went through without a hitch. More