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Bill Cole Automall Bluefield

Bluefield, WV

4.5
60 Reviews

Route 460 Green Valley

Bluefield, WV

24701

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60 Reviews of Bill Cole Automall Bluefield

November 23, 2024

This dealership is amazing, they are always nice and helpful, wouldn’t go anywhere else More

by Britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Camden
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

Hi, Thank you so much for your kind words, Britt! We're thrilled to hear that you consistently have a great experience with our team. Your loyalty means a lot to us, and we’re so happy to be your go-to dealership! We look forward to assisting you again soon!

November 22, 2024

Super obliging and eager to help, straight forward process. Answered all of my concerns. I've bought two cars through Bill Cole's and have never been disappointed with their sales or service departmen More

by TayTay1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Winkler
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a positive experience with both our sales and service departments. It’s wonderful to know you’re enjoying your Nissan, and your loyalty means the world to us. We look forward to continuing to serve you, no matter the distance!

November 22, 2024

They are the best all around! They always are friendly! The salesmen are top notch! More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Collins
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

Thank you so much for your kind words, Austin! We're thrilled to hear that you always have a great experience with our team. We truly appreciate your feedback and are so glad our sales team has made such a positive impression. We look forward to serving you again soon!

November 22, 2024

This dealership has always worked well with me and has been fantastic with my situation. Will always continue to work with them! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Camden
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

Hi, Thank you for your wonderful review! We’re so glad to hear that we’ve been able to work well with you and support your needs. Your continued trust means a lot to us, and we look forward to working with you for many more years to come!

November 22, 2024

Service team was courteous and professional. Was able to find problem and preform repair in timely manner. More

by S.B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Camden
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

Hi, Thank you for your great feedback! We're so glad to hear that our service team was courteous and professional, and that we were able to quickly identify and repair the issue. We truly appreciate your trust and look forward to serving you again!

November 22, 2024

Fast, helpful, kind - truly a great experience! Greg is so knowledgeable, he is the guy to help! More

by lovemyjaden2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Camden
Nov 23, 2024 -

Bill Cole Automall Bluefield responded

HI, Thank you for your wonderful review, Britt! We’re so glad to hear you had a fast, helpful, and kind experience. Greg truly is fantastic, and we’re happy he could assist you. We appreciate your feedback and look forward to helping you again soon!

November 21, 2024

Love the guys there! They are so friendly and helpful! Bill linked my phone for me so I didnt have to figure it out, thankfully! I highly recommend if you want a no press More

by Jennifer Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Jones
Nov 22, 2024 -

Bill Cole Automall Bluefield responded

Thank you so much for your kind words, Jennifer! We're thrilled to hear that Bill and the team made your car buying experience a great one. We truly appreciate your recommendation and look forward to helping you again in the future!

January 16, 2024

I co-signed on car loan with my nephew on a 2018 Honda Civic in May 2023 at the lot on Stanford drive, but my nephew committed suicide in Nov 2023 leaving me with a car I did not need. I went back to Bill More

by Wbailey1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Jan 21, 2024 -

Bill Cole Automall Bluefield responded

Hi Bill, We're truly sorry for the difficult situation you're facing, and our condolences for the loss of your nephew. We understand the sensitivity of the matter, and we apologize for any frustration you may have experienced. We'd like to investigate this further to ensure we address your concerns appropriately. Please feel free to reach out to Ryne Shuff at rshuff@billcoleautomall.com to further discuss your concerns and address any questions you may have.

March 12, 2021

My experience at nissan’s service was incredible and it’s all thanks to jerry dowell, you all need to give that man a raise , so polite, very understanding & helpful. More

by Ce90508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Mar 15, 2021 -

Bill Cole Automall Bluefield responded

Hi there, thank you for your kind review! We are happy to hear about your wonderful experience. Please let us know if there is anything else you need!

December 21, 2020

Quick to get me car with high payment. I know ppl driving awd with lower payments than my 2wd. Have very high payment.advertise awd 268 mnth. I pay 2 times that for fwd. More

by rob11ayers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jan 26, 2021 -

Bill Cole Automall Bluefield responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to Lee Cole, our General Manager with any further comments, concerns, or suggestions you wish to share. We look forward to working with you to come up with a solution.

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