Bill Byrd Kia

Excellent service department I had an engine failure on my 2014 Kia Optima, with 126,000 miles. Had it towed to Bill Byrd Kia late on Saturday afternoon. Monday morning early I I had an engine failure on my 2014 Kia Optima, with 126,000 miles. Had it towed to Bill Byrd Kia late on Saturday afternoon. Monday morning early I was at the service department to tell them what had happened. I’m suspecting I’m going to have to pay for a new engine. My service writer, Allen said to me, “Let’s run a diagnostic on your engine and send results to Kia. By Wednesday afternoon Allen called to say Kia would replace my engine at no cost to me. One week later I pick the car up. And they put me in a loaner while work being done on my car. This is probably my 12th or 13th new car. I have dealt with a lot of service writers who make you feel like they are doing you a favor. Not Allen, his great attitude and willingness to help me was much more than I expected. He kept me in the loop the whole time letting me know how work was progressing. Bill Byrd Kia has the most courteous service staff I have ever dealt with. More

Great service While traveling to Panama City Beach my Sorento began making a loud noise. I worried all weekend about what it could be and the cost of the repair at While traveling to Panama City Beach my Sorento began making a loud noise. I worried all weekend about what it could be and the cost of the repair at the beginning of my vacation. I called the Service Department first thing on Monday morning. I was able to get my car serviced the same day. Upon arrival Alan from Service quickly identified the problem and Ross got busy on the repair. The repair was minor and covered by my warranty. Alan and Ross had me back on the road in less than an hour!! What a relief! First class experience. Thank you. More

Great dealership Overall excellent experience with this dealership! Got a great deal on a 2019 Kia Soul! Our sales consultant was amazing and very helpful! Ronnie McB Overall excellent experience with this dealership! Got a great deal on a 2019 Kia Soul! Our sales consultant was amazing and very helpful! Ronnie McBride worked with us and was patient with us. He made it his goal to find a car that matched what we wanted! I appreciate his help and the company for finding me a great car after I lost mine due to the hurricane. I highly recommend this dealership! More

I have already told 4 people My previous car was in an accident 5 days before Hurricane Michael. My insurance company allowed me a rental car. I was given a Kia Sportage. Blessin My previous car was in an accident 5 days before Hurricane Michael. My insurance company allowed me a rental car. I was given a Kia Sportage. Blessing the rental was not damaged during the hurricane. I was able to keep that vehicle for 30 days because I didn't know the status of my car. My hiusebwas destroyed and that Kia Sportage moved a lot of the items out my house and into storage. As soon as I was told my car was totaled I knew I wanted a Kia. Ronnie was honest post-hurricane, understanding, and patient. The car buying process was seamless and my Kia Sorento is stunning! They worked on keeping my monthly payments and interest knowing I lost everything. I have recommended to everyone I have come across, including my priest. More

Best car dealer ever! Thank you Ronnie, Mary Katherine, and everyone else who went out of their way to help me! I love my new car, and I will recommend your service to ever Thank you Ronnie, Mary Katherine, and everyone else who went out of their way to help me! I love my new car, and I will recommend your service to everyone I know! Thank you all! Katherine Dadisman More

Awesome Dealership Great customer service. Returning customer! All of the employees were very welcoming. Really appreciate our salesman Ronnie McBride he was awesome and Great customer service. Returning customer! All of the employees were very welcoming. Really appreciate our salesman Ronnie McBride he was awesome and very generous, kind, and helpful. I will continue my business at Bill Byrd Kia! More

Good Helping with Hart Needing too get in a decent ride. Was going to buy use car. Instead got a new car for the same price roughly as if i was going to get a use one for.Th Needing too get in a decent ride. Was going to buy use car. Instead got a new car for the same price roughly as if i was going to get a use one for.Thanks for all the hard work to making this a good experience. Love my new car. More

Amazing dealership!! You made buying a car such an amazing experience. We are so pleased with the decision we made. The dealer worked hard to get us the best deal possibl You made buying a car such an amazing experience. We are so pleased with the decision we made. The dealer worked hard to get us the best deal possible. We would definitely recommend this dealership to others. More

Awesome! Thank you Dennis Fullwood and Mike in finance! We recieved a preapproval to buy a new car, and we accepted the offer I was contacted via email by internet sales manager and referred to Dennis. Fro We recieved a preapproval to buy a new car, and we accepted the offer I was contacted via email by internet sales manager and referred to Dennis. From the moment we got there it was a very straightforward and painless process. We love our new 2018 Kia Soul! More

Buying a used Sorento Everyone was helpful and curtious. Reggie Hook was our salesman and he was very helpful in getting us a sub we could afford. The finance managerike we Everyone was helpful and curtious. Reggie Hook was our salesman and he was very helpful in getting us a sub we could afford. The finance managerike went above and beyond to get us a pymt. that was also affordable. I'll go back again. More