Bill Brown Ford Inc - Service Center

Excellent service I have always had excellent experience at service department for the past thirty years and at the recent oil change, tire rotation I was in and out in I have always had excellent experience at service department for the past thirty years and at the recent oil change, tire rotation I was in and out in less than an hour and was surprised to find they washed my dirty car! More

HORRIBLE SERVICE This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to hav This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to have some warranty service done and more issues. We had very few warranty issues and our truck was there for 2 weeks. The last week we didn't receive a call at all so we just ended up showing up to take our vehicle back. It's pretty concerning to pull in a lot and see a technician taking your vehicle out for a spin when they had already told you they were not dealing with any issues we had that would require a test drive. It took 20 miles of driving to verify that the sunroof was working correctly..when in reality it isn't. In fact when we received the vehicle the sunroof was not installed correctly and they had to re-install it. Ever since then is when all the problems started. Everything we take it there for takes 2-3 visits to fix correctly. This is the second time we had a plastic piece with a rubber seal replaced just under the windshield and when we received our vehicle back today, my husband had to finish installing it because it wasn't done correctly. The Asst Service Mgr (Jason) says it's JUST and F150. Really?! Is that all? I talked with the Service & Parts Director (Greg) and he didn't have much to say about the situation. He said he would go out to find my husband to discuss but never did. This will be the last time we take our vehicle to Bill Brown. They will have to joy ride around in someone else's new vehicle going forward. More

Wonderful experience! I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up th I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up the good work! More

Great experience with the service department! Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work was completed quickly and I had my car back by lunch. Employees were helpful and the whole process was extremely efficient. Will drive the extra miles to go back to this dealership! More