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Bill Brown Ford Inc

Livonia, MI

4.7
305 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers. With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory. From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong. We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of! If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road! It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort! Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget! You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV! At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
Contact Dealership

32222 Plymouth Road

Livonia, MI

48150

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Showing 305 reviews

August 01, 2024

Marty is great. He was very helpful. We switched from another dealership and are glad we did. More

by polo501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Bill Brown Ford Inc responded

Thank you so much for choosing Bill Brown Ford Inc! Please let Marty or our team know if we can be of any more assistance.

August 01, 2024

Awesome dealer with a great selection of vehicles in stock. Easily the best car buying experience I’ve had yet. The salesman Chris made it all seem so easy. Thank you again! More

by Matt S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Soutar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Bill Brown Ford Inc responded

Matt, Thanks for your feedback on your recent visit to Bill Brown Ford Inc. It's great to hear that Chris was able to assist you and that you had such a positive experience.

July 26, 2024

Mike was terrific, he managed to help me out in a bad spot, get me a good rate and price. Not to mention there was never a moment of dull conversation, he’s extremely personable and makes the overall exp More

by nickavi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gurney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Bill Brown Ford Inc responded

Thank you so much for your wonderful review! We are thrilled that Mike had the opportunity to provide you with great service. We thank you for choosing Bill Brown Ford Inc!

July 12, 2024

This use to be a good dealership but not any more and the warranty is a joke More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Bill Brown Ford Inc responded

Keith, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 30, 2024

I have been dealing with Bill Brown Ford for approximately 32 years. I think that says something. I would not go anywhere else. More

by johnkohnke
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Muntean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Bill Brown Ford Inc responded

Hi John: Thank you so much for choosing Bill Brown Ford Inc! Please let us know if we can be of any more assistance.

June 28, 2024

The salesperson was very helpful and very friendly. He answered all of our questions and showed us how all the functions of the car work. More

by Clbieganski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Bill Brown Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

June 27, 2024

Great service. Friendly staff. They made sure I got everything I needed in a vehicle. Very happy with the way the car looked and the condition of the vehicle. More

by Lelayna09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Bill Brown Ford Inc responded

Thanks for sharing your thoughts about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!

June 25, 2024

Steve Robbin is are salesmen. We have been coming for years takes very good of us. More

by monte_maureen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Robin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Bill Brown Ford Inc responded

Maureen, It's fantastic to hear that Steve provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Brown Ford Inc!

June 23, 2024

Unorganized, salesman was horrible! Poor experience. The manager however was amazing. If I didn’t need a vehicle immediately would have left More

by Drludwig171
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Guilbault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Drludwig171 responded

Mike Ivey and John jestice were amazing. Our salesman billed us for extras and didn’t explain anything. We did not realize until a day later. He didn’t walk my husband through any of the billing information. Once we figured out that he did this my husband met with the financial manager and was able to walk him through everything line by line. I would go back to Bull Brown but never deal with Matt.

June 19, 2024

Bill Brown Ford has been my selected dealership for 20 years. Great sales team, service department and staff. More

by Pameladanese969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Bill Brown Ford Inc responded

Pamela, we are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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