Bill Brown Ford Inc

Lease turn in/renewal I recently turned in two lease vehicles and leased two replacements. The transfer process was smooth and met my expectations. The sales rep., Gilber I recently turned in two lease vehicles and leased two replacements. The transfer process was smooth and met my expectations. The sales rep., Gilbert Harrison, was proficient in completing the transactions. Paperwork was ready when I arrived at the dealership at the appt time. The new car prep was great, both vehicles were in customer ready condition. In addition, the dealership technical representative went through all of the technology available on the vehicle and answered all of my questions in a way a 'non-techy' could understand. Great experience. More

Straight forward! Chris Miller has the experience in sales to make your purchase stress free! No high pressure sales! I have purchased four vehicles with Chris so far a Chris Miller has the experience in sales to make your purchase stress free! No high pressure sales! I have purchased four vehicles with Chris so far and will keep going back. More

Awesome salesman, very responsive and very helpful Tony was extremely helpful with the few detail that I ask for in a car, not to mention he was very quick and responsive to my need for a new car. The Tony was extremely helpful with the few detail that I ask for in a car, not to mention he was very quick and responsive to my need for a new car. The process was very quick, especially since I called at the last minute, about 8:30 in the morning, and by 11:00 I was signing papers! Great job to Tony and also for team at Bill Brown Ford getting the car ready for delivery!! I will definitely recommend Tony as the salesman to go to, and Bill Brown Ford now is my preferred Ford dealer, keep up the great work! More

Wonderful Experience Every Time with Tony We've been dealing with Tony for quite a while now as my entire family gets their cars from him at Bill Brown and we've never had a bad experience. It We've been dealing with Tony for quite a while now as my entire family gets their cars from him at Bill Brown and we've never had a bad experience. It is always so pleasant and easy to look at different options and Tony will always find you the car you want. I highly recommend doing business at Bill Brown as I've never been disappointed in my many times leasing cars through them. More

Leasing my first car I had a fantastic experience at Bill Brown Ford. Very warming and welcoming environment. They have very friendly and knowledgeable salesman. They seem I had a fantastic experience at Bill Brown Ford. Very warming and welcoming environment. They have very friendly and knowledgeable salesman. They seem to truly care about each of their customers and what they can do to help them. The whole process of leasing my first car was very enjoyable, and everything was fully explained to me every step of the way. When I finally did go and get my car, they were very thorough going over everything and were very timely; I was there for only about an hour. They are very good at making sure you know how to work everything before you leave. I would highly recommend them. I can't wait to do business with them again. More

Excellent service I have always had excellent experience at service department for the past thirty years and at the recent oil change, tire rotation I was in and out in I have always had excellent experience at service department for the past thirty years and at the recent oil change, tire rotation I was in and out in less than an hour and was surprised to find they washed my dirty car! More

HORRIBLE SERVICE This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to hav This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to have some warranty service done and more issues. We had very few warranty issues and our truck was there for 2 weeks. The last week we didn't receive a call at all so we just ended up showing up to take our vehicle back. It's pretty concerning to pull in a lot and see a technician taking your vehicle out for a spin when they had already told you they were not dealing with any issues we had that would require a test drive. It took 20 miles of driving to verify that the sunroof was working correctly..when in reality it isn't. In fact when we received the vehicle the sunroof was not installed correctly and they had to re-install it. Ever since then is when all the problems started. Everything we take it there for takes 2-3 visits to fix correctly. This is the second time we had a plastic piece with a rubber seal replaced just under the windshield and when we received our vehicle back today, my husband had to finish installing it because it wasn't done correctly. The Asst Service Mgr (Jason) says it's JUST and F150. Really?! Is that all? I talked with the Service & Parts Director (Greg) and he didn't have much to say about the situation. He said he would go out to find my husband to discuss but never did. This will be the last time we take our vehicle to Bill Brown. They will have to joy ride around in someone else's new vehicle going forward. More

Wonderful experience! I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up th I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up the good work! More

Great experience with the service department! Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work was completed quickly and I had my car back by lunch. Employees were helpful and the whole process was extremely efficient. Will drive the extra miles to go back to this dealership! More

loyal salesman everyone is looking for loyal customers, I have found a loyal salesman....Keith Jewel, thanks for your help, it was greatly appreciated, more than you everyone is looking for loyal customers, I have found a loyal salesman....Keith Jewel, thanks for your help, it was greatly appreciated, more than you will probably ever understand :-D. Any time I hear of someone looking for a new or used car I will give them your name and number...You are MY go to guy....thanks again your integrity, it is refreshing More