Bill Brown Ford Inc

None better than Bill Brown Ford. I've had nothing but great experiences with the sales department body shop in service I can't beat Bill Brown Ford great experiences with the sales department body shop in service I can't beat Bill Brown Ford More

The staff at Bill Brown Ford always do a great job! Customer satisfaction is top priority and they always provide a seamless service and sales experience! Customer satisfaction is top priority and they always provide a seamless service and sales experience! More

Chris Soutar is wonderful! This is the third car I have leased with Chris. He does not pressure you, he listens, and I love the Edge I leased. A great leasing experience! leased with Chris. He does not pressure you, he listens, and I love the Edge I leased. A great leasing experience! More

Chris Soutar For the Win!! I was getting out of my 3 year lease with a 2017 Explorer. I was so heart broken when I found out they didn't have any more 2019 F-150's available. Bu I was getting out of my 3 year lease with a 2017 Explorer. I was so heart broken when I found out they didn't have any more 2019 F-150's available. But I knew i couldn't be too picky because I was over mileage and still had 4 months to go on my lease. Chris Soutar was able to work some magic & get me into the beautiful new 2019 F-150 that I wanted!!! More than anything he was willing to stay late, work with my schedule & honestly make this whole experience about me being happy with the vehicle I leased. I honestly love the truck so much & the whole experience was super easy & quick. So much appreciation for the flexibility & understanding that went into this deal, couldn't be happier. More

Loved my sales person John DesOrmeau and the whole team there took such great care of me. I had to get my car to another state quickly and John went over and above helping John DesOrmeau and the whole team there took such great care of me. I had to get my car to another state quickly and John went over and above helping me to get it shipped, plated and titled. Dealing with a new Secretary of State could have been a complete pain, but John really helped make everything simple for me. Thanks John! I’d recommend you and the team to anyone. I love my new Explorer ST! More

First Class Customer Service and Experience. Can't say enough about the outstanding customer service from Rick Lethemon and Luke Altomare.They handled everything from new f-150 purchase,All my a Can't say enough about the outstanding customer service from Rick Lethemon and Luke Altomare.They handled everything from new f-150 purchase,All my accessory's and the custom grill painting from the body shop.Way to go team! More

Fantastic partnership with State Farm I've taken my 2012 Ford Fusion to Bill Brown Ford for every unfortunate insurance claim that I've been plagued with for the past year, a total of 3 ti I've taken my 2012 Ford Fusion to Bill Brown Ford for every unfortunate insurance claim that I've been plagued with for the past year, a total of 3 times for 4 different claims. Every time, I walk in and just tell them my name and insurance company. They have the paperwork ready and everyone I've worked with has been wonderful. They make prompt phone calls to update with any progress or changes in the service, including notification of availability of their loner vehicle program which provided me with a vehicle during the duration of the repairs, free of charge (you are responsible for gas). Aside from loaner vehicles, they also offer courtesy shuttles to and from the collision center within a reasonable distance - a service I've often used. They are always prompt, friendly, and the vehicles are always very clean, even in the winter months. Their standard of cleanliness doesn't stop at their own fleet, however. Every visit, they've cleaned my vehicle, inside and out. My car always comes back like brand new! They even polished the spare change in my cup holder! Even when situations aren't ideal, like having to drop off my car during bad weather during the holidays, and having the reschedule repairs; Bill Brown Ford has always gone above and beyond to work with me and find a solution that works. In situations where I've misunderstood turn around times, they've been understanding and happy to quickly change appointments and plans to suit my needs. I would never trust anyone else with my car. Bill Brown Ford is the best. More

Not cool. I brought my car in a few months ago. Martin started off nice, turned out he was fake. He is the reason why prople don’t like taking their cars to th I brought my car in a few months ago. Martin started off nice, turned out he was fake. He is the reason why prople don’t like taking their cars to the dealership. Have to take the car back to fix what they messed up. More

THE WORST SERVICE DEPARTMENT I HAVE EVER DEALT WITH Hands down the worst dealership, truck was purchased brand new and was delivered to me with problems. Vehicle has been in and out of service for month Hands down the worst dealership, truck was purchased brand new and was delivered to me with problems. Vehicle has been in and out of service for months and I still have issues. They botched up the service repairs several times on my vehicle and admitted to it and the last repair apportionment the service manager flat out said he isn't addressing certain issues for me which is confusing because the truck has low millage and is still under the factory warranty. Service Department management and personal are very unprofessional. Had an appointment to drop it off and meet with the general manager and he passed me off to someone else, Hands down the worst! They have shown me they really so not care about their customers nor do they have adequate training. More

First Rate Service! So, for the sake of full disclosure, I did not purchase a vehicle from Bill Brown Ford. However, I did seek this dealer's assistance in resolving a m So, for the sake of full disclosure, I did not purchase a vehicle from Bill Brown Ford. However, I did seek this dealer's assistance in resolving a major issue which was caused by the careless pre-sale representations of another dealer. Enter Chris Green, Service Advisor for Bill Brown Ford's Fleet Center. Chris' knowledge was impressive as he quickly grasped the nature of my rather complicated problem and vowed to research and respond with answers and direction at his first opportunity. Though he set expectations that this process might take some time, Chris decided to "front burner" my concerns, persevered and subsequently contacted me with the answers he found later that same day. While these answers were gravely disappointing (i.e., the vehicle's computer programming could not be modified as he initially felt confident that it could), and while I am still left with a monumental shortfall in represented expectation as to this vehicle's fundamental usage and maintenance requirements are concerned, Chris endeavored further to provide at least some alternative "workaround" advice and recommendations which I fully appreciated and certainly intend to use. While I am ultimately saddened to learn that my brand new vehicle has such a substantive deficiency which will result in more maintenance expense and headaches down the line, I cannot say enough about how Chris accepted the challenge to drive this issue to ground for me when no one else would. And so it is with great respect and admiration that I not only recommend Chris but the very dealership who was astute enough to hire and retain such a talented, courteous and customer-focused Service Advisor! Meanwhile, I fully intend to visit Bill Brown Ford for potential future Ford vehicle purchases. More