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Bill Brown Ford Inc
Livonia, MI
314 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers.
With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory.
From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong.
We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland
We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of!
If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road!
It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort!
Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget!
You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV!
At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 314 reviews
September 13, 2021
I really appreciate Chris Miller’s approach to the customer: very factual, low pressure, good listener, and appreciative of the business. I am very happy my co-worker recommended him to me two cars a customer: very factual, low pressure, good listener, and appreciative of the business. I am very happy my co-worker recommended him to me two cars ago and I pass on his name to other potential buyers. More
by Epopyk
Employees Worked With
Chris Miller
September 12, 2021
Clean and friendly atmosphere. Sales rep was quick and efficient in my purchase transaction. Will definitely return to Bill Brown for my future lease or purchase. efficient in my purchase transaction. Will definitely return to Bill Brown for my future lease or purchase. More
by Marie
Employees Worked With
Rick Williams
August 12, 2021
No one bothered to email or text me with information about the cars I wanted to look at. I would have test drove and possibly purchased a used vehicle here. about the cars I wanted to look at. I would have test drove and possibly purchased a used vehicle here. More
by Maureen
Employees Worked With
Leaun but she never texted me back
June 07, 2021
Seamless experience yet again! My family has been purchasing/leasing cars from Bill Brown Ford for over 35 years, we wouldn't go anywhere else! Dan Freeman makes everything easy and is very accommoda purchasing/leasing cars from Bill Brown Ford for over 35 years, we wouldn't go anywhere else! Dan Freeman makes everything easy and is very accommodating! I highly recommend! More
by pinksunwater
Employees Worked With
Dan Freeman
March 29, 2021
I've leased at least 3 vehicles from Bill Brown Ford. Rick Williams is the best! Always accommodating, professional & so knowledgeable about cars and new features. Rick Williams is the best! Always accommodating, professional & so knowledgeable about cars and new features. More
by Mgary
Employees Worked With
Rick Williams
February 08, 2021
I tried to get an oil change yesterday at Bill Brown. I stood outside the front door from 7:45am until 8:00am, when the door opened for business. I was first in line because I had been sitting in the park stood outside the front door from 7:45am until 8:00am, when the door opened for business. I was first in line because I had been sitting in the parking lot for an hour making sure I would be first or second. When I made it up to the counter I was told I needed an appointment, even though I had a letter from BB saying "as always, no appointment necessary." I had cancelled a previous appointment I had made because I got a message left on my phone saying I would need a ride to and from the dealership because it would take a number of hours, if not more than a day to get an oil change. The lease is up in two months and I am really curious to know how likely Bill Brown thinks it is that I will make the same mistake twice, "VERY LIKELY, SOMEWHAT LIKELY, or NOT A CHANCE IN STINKING F*****G xxxx." Update: The salesman who leased the car to me three years ago contacted me regarding the problem I detailed above and did his best to set things straight. Actions like that go a long way to ameliorate negative experiences. More
by jfelska
Employees Worked With
Luke Aldomere
January 04, 2021
Purchased two certified pre owned Ford escapes and both had reoccurring problem with start/stop which I found out is a common problem with this technology. I took both cars to BB Ford for service and even had reoccurring problem with start/stop which I found out is a common problem with this technology. I took both cars to BB Ford for service and even though the warranties had just expired they took care of the problem. More
by Noga508
Employees Worked With
Service manager
December 08, 2020
Hello, I was so happy that a gentleman name Chris or Kris phoned me immediately. I had my car back within 2 to 3 hours for manufactures repairs, and washed. He was so Courteous Thank you so much for what st phoned me immediately. I had my car back within 2 to 3 hours for manufactures repairs, and washed. He was so Courteous Thank you so much for what started as a dreadful scary day to a overwhelming blessing! More
by bechols
Employees Worked With
Chris or Kris
December 04, 2020
My son car was towed to Bill Brown Ford in Livonia Mi today. Service Advisor name was Jim. He was so very nice. Called me when he received my son vehicle upon the Tow. The car hadn't been there one hour today. Service Advisor name was Jim. He was so very nice. Called me when he received my son vehicle upon the Tow. The car hadn't been there one hour before I received a call back that the car was ready for pick up. All the other ford dealerships in the area had told me that I wouldn't find anyone to look at my son car in a timely fashion regarding the transmission. Bill Brown they're hands up!! Awesome customer service, turnaround time is excellent and even offered a loaner if needed. This dealership deserves all the praise and we were blessed to have you service our car. Thank you so very much! More
by SunshineDenise
Employees Worked With
Jim
