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Bill Brown Ford Inc
Livonia, MI
314 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers.
With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory.
From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong.
We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland
We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of!
If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road!
It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort!
Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget!
You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV!
At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 314 reviews
July 03, 2023
In my opinion they put good reviews out so they can balance out the bad ones. What a scam. They don’t work with you. To fix the problem they offer you maintenance. Sorry a car wash and oil change is n balance out the bad ones. What a scam. They don’t work with you. To fix the problem they offer you maintenance. Sorry a car wash and oil change is not going to help. More
by Michigan Customer
Employees Worked With
Rick V
July 01, 2023
They work with you. Never pressure you to buy. They make sure you are comfortable with your purchase. I bought two vehicles from Bill Brown Ford and I will go back when Never pressure you to buy. They make sure you are comfortable with your purchase. I bought two vehicles from Bill Brown Ford and I will go back when I need a new vehicle. Great people and great to work with. More
by xtexsol37
June 30, 2023
Horrible experience with Eric Cayce at Bill Brown Ford trying to arrange a test drive. I felt discriminated against as a female car buyer, and I will consequently take my family’s business elsewhere. Plen trying to arrange a test drive. I felt discriminated against as a female car buyer, and I will consequently take my family’s business elsewhere. Plenty of Ford dealerships close by. Not worth the hassle of dealing with an unprofessional service department. More
by Michigan Car Buyer
Employees Worked With
Eric Cayce
June 20, 2023
We've been going to Bill Brown Ford for our past 3 vehicle leases and couldn't be more pleased with the speed and efficiency of the entire process. Stan Damer is great to work with! vehicle leases and couldn't be more pleased with the speed and efficiency of the entire process. Stan Damer is great to work with! More
by CW
Employees Worked With
Stan Damer
June 06, 2023
Fleet service center is very slow getting work done. Today, we picked up one of our fleet vehicles, and found out they disconnected the fuel gauge, did all the other work, and failed to reconnect the f Today, we picked up one of our fleet vehicles, and found out they disconnected the fuel gauge, did all the other work, and failed to reconnect the fuel gauge. The service department has progressively gotten worse over the years, but we have not found a Ford commercial service center that is convenient to our Livonia based business. More
by bmoos
Employees Worked With
Dennis
June 01, 2023
We've been a customer of Bill Brown Ford for over 30 years and have always had a great experience. We've been dealing with John DeSormeau all these years and he's always done a great job and makes the c years and have always had a great experience. We've been dealing with John DeSormeau all these years and he's always done a great job and makes the car buying experience easy. His associate Kevin Black was also a big help in tracking our 2 new vehicles. More
by ametzger49
Employees Worked With
John DeSormeau; Kevin Black
May 14, 2023
Excellent experience with Bill Brown Ford. This was the first time I used them. I drove 2 hours and it was well worth it. I picked out my vehicle, did a trade-in, leased and got the vehicle wi This was the first time I used them. I drove 2 hours and it was well worth it. I picked out my vehicle, did a trade-in, leased and got the vehicle within 3 hours. My sales person was Frank S. I would highly recommend him. Once we started to work out a deal I had his full attention until the deal was done. I love my Ford Explorer King Ranch!! More
by Susan O
Employees Worked With
Frank S
