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Biggers Mitsubishi
Elgin, IL
1,172 Reviews
Biggers Mitsubishi in Elgin,IL sells new and used cars in the Schaumburg area as well as provide service for Mitsubishi vehicles and parts for Mitsubishi vehicles throughout all of the Chicagoland area. As a Diamond Chapter of Excellence dealership, a coveted title given to only the nation's top dealerships, Biggers Mitsubishi provides excellent customer service in both our sales, service, and parts departments, and has enjoyed being a top volume Diamond Chapter of Excellence dealership for every single year since our doors opened in 1989! Rated #1 for service and sales satisfaction, Biggers Mitsubishi is your one stop shop for great deals on new and used Mitsubishi vehicles in a non-pressure environment. Come see why Biggers is Better!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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October 26, 2010
Went to Biggers Mitsubishi to trade in my 2008 Mazda CX-9 Grand Touring for a 2010 Outlander because I had heard great things about it and my wife needed a better car in the snow. Upon my entrance to the lo Grand Touring for a 2010 Outlander because I had heard great things about it and my wife needed a better car in the snow. Upon my entrance to the lot I was welcomed by a friendly salesman by the name of Jim Casey. He went through the typical dog and pony show as every car salesman does and the whole process didnt get interesting until the Finance Manager got involved. I wont get into the pure details but I will post some of what he said to me below. Please keep in mind that tis conversation took place after he tried to undercut my trade by $3500 which he later added in upon my second visit. I said "You are going to put the Mazda on your lot for 25k-27k" He responded "If you can find someone to buy that car for 25k, you tell them to come to me and I will sell it to them". I said, when I told Jim Casey I wanted the 60 Month Financing Option, he came back at 72 months at a higher rate that was not disclosed to me. Emil said to that, and I quote " If you would have asked about the rate, we would have told you. The rates are posted on out website, you could have gone there and found them." I said at the conclusion of this nightmare, "Let me tell you what I really think, I dont know if I want to do business with you as of now." He said" Let me tell you what I think, if you find someone to pay 25k for that car, I will eat the check." All in all, it was a horrible experience from the start. They decieve you from the get go and try to justify it by belittling you. Maybe I am wrong, so you be the judge. If you like get taking advantage of and lied to, Biggers is your spot. In closing I went to Schaumburg Mitsubishi and they put together a much better quote on the 1st try. They are very straight forward without the deception! Reed Peterson is the guy you want to talk to over there. More
by doberwise
Employees Worked With
Emil (Finance Manager)
May 18, 2007
Both Richard Bressett and Keith Becker are the best at making the customer feel welcome and satisfied.It is nice to return to a store and deal with the same people. making the customer feel welcome and satisfied.It is nice to return to a store and deal with the same people. More
by Mitsu2007
Employees Worked With
Richard Bressett/Keith Becker
