Big Two Toyota of Chandler - Service Center

question the techs I am a FEMALE! I moved from out of state to AZ and have been trying to find a place to take my Toyota. I have been experienced horrible treatment by t I am a FEMALE! I moved from out of state to AZ and have been trying to find a place to take my Toyota. I have been experienced horrible treatment by this dealership. I have been giving the benefit of a doubt. But when you say I need a $700 radiator on a car that has 40,000 miles, I didn't hesitate to get a second and third opinion. SURE ENOUGH, my vehicle is in PERFECT condition. No signs or warning of my vehicle needing that type of service. I even got to see my diagnostic in person. BIG TWO you are full of it!! I really hope someone doesn't get hurt due to your lack of honesty! More

Was told I had free service for 2 yrs with purchase of 2016 Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was gettin Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was getting 2 yrs service with my purchase, but when I try to schedule,I'm told svc not necessary or covered-??!? More

Great Cistomer Service Grant & the lead mechanic Scott were excellent. They made sure that we understood and were 100% satisfied with the service that was done on our truck Grant & the lead mechanic Scott were excellent. They made sure that we understood and were 100% satisfied with the service that was done on our truck. Thank you! More

poor training and rude managers I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only $40 but it needed to have the service department program it for $70. I looked around at prices and called back a few days later to make sure they still had the 3 key blanks left before driving down. This time the guy on the phone tells me the $40 key is NOT available for my car and the only key I can have is $200 and still then needs to be programmed. I don't have push button start and a simple key that gets me in the door shouldn't be that expensive. I tried talking to the parts manager, Jeff, but after only 30 seconds on the phone trying to explain what happen he hung up. I am still waiting for someone named Bret who I'm told is incharge of this place to call me back. There is no excuse for the apparent lack of training there employees have nor is there any excuse for the poor treatment from there "manager" who should care when his employees are telling me wrong information. I am currently at a different dealership paying for the work these guys couldn't figure out IS possible. More

Dealer performed a "phantom" oil change We have a new Toyota Highlander Platinum edition and my wife took it to Big 2 Toyota for an oil change service. The service attendant placed a new rem We have a new Toyota Highlander Platinum edition and my wife took it to Big 2 Toyota for an oil change service. The service attendant placed a new reminder for next oil change in 5 months or 5,000 miles from our mileage. I checked the oil when my wife said the attendant told her they did not need to change the oil - sure as can be the oil looked very burned. The attendant was right, they did not change the oil as requested. We called the shop manager and he adamantly told us that they changed the oil (despite what we heard from the attendant and looking at bad oil in our new vehicle). If we drive the vehicle and not change the oil as per the reminder in the windshield placed by this irresponsible dealership we would have suffered damages to our engine due to poor lubrication. Obviously the free oil change included with the warranty is a "pretend" oil change and they should call it a "reminder sticker for your bad oil" change. VERY POOR SERVICE! AVOID THIS PLACE! More

VIP Service The service people at Big Two treat everyone like they are VIPs. Excellent service. I needed some extended warranty work done, and they called the w The service people at Big Two treat everyone like they are VIPs. Excellent service. I needed some extended warranty work done, and they called the warranty company and got everything set up with them. They kept me aware of the progress of the work. They just took great care of my car AND me. (No I am not related to anyone there.). Grant Foster is my service manager, wonderful experience. I will probably buy my next car from them just because their service dept is so great. More

Get a second opinion on repairs needed I was going to wait a few more days before writing this review to give Wally Henkel the General Manager a chance to speak with me, but after seeing al I was going to wait a few more days before writing this review to give Wally Henkel the General Manager a chance to speak with me, but after seeing all these other reviews I now realize my situation isn’t as unique as I thought it was. I’ve also realized that Chris Henkel is the one who responds to the complaints and given that I was at the dealership yesterday and had asked to speak with him and I was told “he was buried under paperwork” and couldn’t talk to me I’ve decided to share my story. They sent someone else to talk with me but it was all excuses and I wasn’t there and you must have misunderstood. Service: I have a 2009 Toyota Carolla. On Friday August 12, 2016 I got to work and it wouldn’t go into park. I could get it into neutral, but it wouldn’t release my key. I drove to the dealership and saw my service representative Big Mike. I got a rental car at my cost and returned to work. I received a call a few hours later that it was my transmission and would be $5600 to repair. My vehicle has 165,000 miles so it didn’t make sense to repair it. I left work to go back to the dealership to see about getting a new car and make arrangements to have my car towed home. Talking to sales was the biggest mistake I’ve ever made. See 2nd review on Sales. I had the vehicle towed to my home to be looked at by someone else. Here is what the dealership said is wrong with my car: shifter cable stretched, park/neutral/drive switch broken, arm that comes off the front prndl swith bent and transmission needs replaced. My shifter cable is stretched/broken, by park/neutral/drive switch is broken, but here is where it gets interesting. We aren’t sure that the transmission is broken. I’m still waiting for the final word. However the bent arm that comes off the prndl switch that may have caused the transmission damage was done by the service department forcing my car into park!!! That is how it got bent. I would also like to note that I had to go to the dealership to meet the tow truck as Doug from sales put my car key in his personal locker and not back with the service desk. When I went back with the tow truck we also discovered my plates had been removed as well as my registration. I DIDN’T sign a contract to buy a new car or trade mine in. More

Best service center ever I had dropped my 2014 Toyota RAV4 for breaks pads check, Shane Borg did his job 100% right. I'm dealing with Shane for long time and he always left I had dropped my 2014 Toyota RAV4 for breaks pads check, Shane Borg did his job 100% right. I'm dealing with Shane for long time and he always left smile on my face by doing his job and time right. Thank you Shane, and Big Two Toyota for the best service you had. More

Misleading service department WE have purchased several new vehicles from this dealer and will never buy here again. Their service department sucks. Their service department sucks. WE have purchased several new vehicles from this dealer and will never buy here again. Their service department sucks. Their service department sucks. My wife was always disrespected there and belittled as if she knew nothing and there was always a real problem at bay. One time the rear differential was going out at 50.000 miles (Tacoma) They said nothing was wrong to her. I had to go in myself and finally they took it serious and replaced it. What does that tell you? I always had to go in on the many issues we have had on our vehicles because she got disrespected every time. There were always real problems that were in need of warranty repair. Now one of our vehicles has a knocking and the main service guy David says it is normal, that all of the new vehicles knock. We have 95,000 miles on this truck. I have the identical truck, same year, it doesn't knock!! I am in the process of getting it analyzed somewhere else, but one thing I can assure you is that we will never buy from Big Two Toyota again. Just the fact that they have made my wife seem so inferior and like she doesn't know anything is bad enough, but the fact that these were real problems we have had over the years that ended up getting repaired, but only after I had to personally go in and make noise. That is no way to run a business this size. Maybe they think they are so big that little comments like ours wont make a difference. We know better than that don't we? More