Big Two Toyota of Chandler - Service Center

Good Ser8vkice George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had t George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had to order them from another dealer. I was not pleased because of the long wait and told him we have been customers since 2005. He asked if we had any other mix ups during this time and when I said no he said once in 15 years was a good score. He made an irate person ( me ) smile and diffused my anger. George is a good man who deserves a raise. Bill Reinson More

Excellent service The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were call The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were called and everything was done and ready when we picked up the car. More

Always GREAT Service I rarely need to go to the Toyota Service Center but when I do, they are the BEST. So friendly, courteous, and they know what they are doing. They g I rarely need to go to the Toyota Service Center but when I do, they are the BEST. So friendly, courteous, and they know what they are doing. They give me the best price for whatever I am having done on my car. If I need to wait while service is being done, they have excellent choices for sandwiches, salads, fruit and beverages. I can take my Tablet and work while waiting with their free internet connection. I will continue to support Big Two Toyota and will be there when it's time to purchase a new Prius. More

good staff Edie is very reliable explains the work completely. very happy with the work done. waiting was minimal very nice waiting area for clients will come ba Edie is very reliable explains the work completely. very happy with the work done. waiting was minimal very nice waiting area for clients will come back More

EXCEPTIONAL CUSTOMER SERVICE!! I have gone to this dealership for years! Jason Briggs is AMAZING! He is kind and personable with his customers. He demands OUTSTANDING CUSTOMER SERVI I have gone to this dealership for years! Jason Briggs is AMAZING! He is kind and personable with his customers. He demands OUTSTANDING CUSTOMER SERVICE from all his employees. The employees in every department go out of their way to make sure you have a positive experience. I called Tony Rhoades, Assistant Service Manager . He took care of me a few hours after the call and said bring your vehicle here now. I was shocked. I have not experienced that type of customer care at any other dealership. Tony arranged my transportation to get home. By the next morning, I had detailed information on my vehicle. There was specific information about immediate repair needs and what repairs could be repaired later. All their mechanic technicians are extremely talented and trained. Especially Chase G. Billy and Big Mike are superior service advisors! Great personalities and explain car terminology very well. Big Two Toyota is honest with their pricing and tell you what repairs are necessary to ensure your safety.They do not pressure you to get the repairs done if it is a financial hardship. They even have financing options to help if you can not afford to pay the bill all up front. Thank Jason for your leadership and everyone at Big Two Toyota of Chandler for your hospitality and EXEMPLARY CUSTOMER SERVICE! Laurie More

Forgot I was there I had an appointment for a routine 15,000 mile service on our Prius Prime. Upon arrival, my wait for the assigned service rep Garrett Zehms proved unu I had an appointment for a routine 15,000 mile service on our Prius Prime. Upon arrival, my wait for the assigned service rep Garrett Zehms proved unusually long, so a manager checked me in. When paperwork was about complete, Garrett showed up, was introduced, and he said the wait would be about 90 minutes. After 2 1/2 hours, I became concerned that they had found a serious problem, found Garrett, and asked him if the car was OK. His response "who was responsible for the check-in?"!! When I explained that it was him, he found the record and it was magically ready to go in about 2 minutes. No apology or explanation; If I had not inquired, I would have spent the entire day there! More

Garrett always does a fantastic job! Garrett Zehms always does a fantastic job and the service time is always as he predicted. I couldn't be happier with such great service! Garrett Zehms always does a fantastic job and the service time is always as he predicted. I couldn't be happier with such great service! More

Great Service...relieved at results I am a Senior and brought my Prius in. Concerned about braking issues and possible air conditioner problems Billy G ordered a full workup and I opted I am a Senior and brought my Prius in. Concerned about braking issues and possible air conditioner problems Billy G ordered a full workup and I opted to wait though a Lyft was available. The mechanic was very thorough and Billy came tome 2x to carefully explain the progress. I was advised that there was no need for concern. They had looked carefully at the car and test drove it to verify that their diagnosis was accurate under driving conditions. I paid only the basic checkup costs incurred by the mechanic. I am so relieved that my Dealership of Choice has such a great caring staff on all levels. This is my 3rd car purchased and maintained by their trained team Quodos to Billy G! More

COURTEOUS EXCELLENT SERVICE I was treated as always with dignity and respect and utmost of courtesy. Thank you always for making me always treated as a valued customer. I was treated as always with dignity and respect and utmost of courtesy. Thank you always for making me always treated as a valued customer. More