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Big Two Toyota of Chandler - Service Center
Chandler, AZ
110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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110 Reviews of Big Two Toyota of Chandler - Service Center
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June 30, 2020
From Joseph cammarano, I always receive great service from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. More
by jcammarano1017
Employees Worked With
Stephanie, bianchi
June 23, 2020
My car was fixed just as promised, but when I arranged to pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single perso pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single person in the service area dealing with customers was wearing a mask. This places all the customers at risk. Big Two Toyota really needs to do a better job of requiring all their employees to wear masks. More
by rnhinrichs
Employees Worked With
Zach
June 09, 2020
I always receive great service for my car! Billy Garlin is always helpful, efficient and keeps me informed. I remain a happy customer and committed Toyota owner! is always helpful, efficient and keeps me informed. I remain a happy customer and committed Toyota owner! More
by Scphx
Employees Worked With
Billy Garlin, Service Department
June 03, 2020
Dan Dailey was very nice but I was shocked to learn that your service department workers are on commission rather than salary. No wonder they seem to always find something to fix! I mentioned car wash to Da your service department workers are on commission rather than salary. No wonder they seem to always find something to fix! I mentioned car wash to Dan, was in hurry to pick up when I came. Got part way home and realized they didn’t even wash my car! That was disappointing! I was there for air bag recall and oil change originally. I hope to have a better experience next time More
by Hummingbird
Employees Worked With
Dan Dailey Service Rep, tech David O.
May 19, 2020
Long waits! I’ve been customer of Big Two Toyota since 1999. I love working with Alex Carrillo and this review is not a reflection of him. He’s been great for as I’ve been customer of Big Two Toyota since 1999. I love working with Alex Carrillo and this review is not a reflection of him. He’s been great for as long as I’ve been going there. My problem is, the last 3 or so times I’ve brought my car in , the wait times have been over 3 hours. The most recent was for an oil change. I’ve decided I will no longer bring my car to this dealership for any reason. I went to the Subaru dealership with my Forester the day before and I was in and out in just 45 minutes for an oil change and recall. I specially told Toyota that I only want an oil change. Nothing else! More
by rset62
Employees Worked With
Alex Carrillo
May 14, 2020
Great service as always. Would never go anywhere else. Billy is always very personable and helpful. My salesman Brian was friendly and knowledgeable. Happy to be part of the Big Two family Billy is always very personable and helpful. My salesman Brian was friendly and knowledgeable. Happy to be part of the Big Two family More
by Cre676
Employees Worked With
Billy Garlin Brian Erickson
May 06, 2020
Great service from Dave Fleishman and the technicians performing repairs! It makes practical and financial sense to keep an aging vehicle with good mechanicals road safe. performing repairs! It makes practical and financial sense to keep an aging vehicle with good mechanicals road safe. More
by jcmainman
Employees Worked With
David Fleishman, Jason Briggs
May 02, 2020
Smiles and misdirection but always doing up selling Been here 3x and as most places you have to experience a place a couple of times before you see the truth of the service. Brought my car in the third Been here 3x and as most places you have to experience a place a couple of times before you see the truth of the service. Brought my car in the third time and it seemed as if it was a rush to get me in to up sale other services. I informed Josh of the issue I had last time with Bruce on my camera cover and that when it was delivered back to me the cover came off, and I wanted it replaced or fixed. "well sir I'm not sure that is still covered" You broke it why not, "well it might have been the window installer", No it was broken once I drove off lot and I told bruce that I would deal with it when I came back in. Low and behold when vehicle was delivered back to me after waiting 2hrs the cover (which was affixed when I brought it back in) was again off. Almost like FU customer, so I would told Josh and he made me wait another 30 minutes like I would just leave like last time. Then Ryan Mickelson comes up and ask to help me I told him the issue and within 10 minutes he had it solved and explained I needed a new different cover. HMMMM I've asked what could be done by their Toyota certified techs the last 2 times and they never figured it out, or just didn't care to look and just on a factory line. FU customer just pay us along with the JUNK fee for shop expense lol. While checking out Josh informed of items that needed repaired next time or immediately and told me I needed my filters done, I looked at him and said isn't that what you just fixed? Oh I'm sorry, LoL so did you replace it or is your tech and service just saying it's fixed? This service dept. is not very knowledgeable and only looking to make up sales, wouldn't surprise me that they are paid by up sale. Avoid this service dept. and double check their work. I'm on my way to a new mechanic to check all work done by them the last 3 times. Techs don't give a crud about additional request and are bad. More
by astro9046
Employees Worked With
Josh hopper
April 29, 2020
Exceptional service as usual! I am always impressed with everyone in this dealership. I highly recommend it! They are always accommodating and very professional! I have been a customer for over 10 years. everyone in this dealership. I highly recommend it! They are always accommodating and very professional! I have been a customer for over 10 years. More
by Marcy
Employees Worked With
Errin
