Big Two Toyota of Chandler

Oil change for my 2014 Toyota Prius Good service from good people, just took a little longer than usual? Like most dealerships, seems like the service is a little pricey compared to some Good service from good people, just took a little longer than usual? Like most dealerships, seems like the service is a little pricey compared to some of the other local shops special offers? More

Billy Garlin Billy was great as usual. He had me in and out very quickly. I would highly recommend him and Big Two Toyota for sales and service. Bravo Billy Billy was great as usual. He had me in and out very quickly. I would highly recommend him and Big Two Toyota for sales and service. Bravo Billy More

Garrett is the best as a service representative! I am always impressed with Garrett. He gets my vehicles done right. I had extra work done and Garrett got it done quickly with a good price. I am always impressed with Garrett. He gets my vehicles done right. I had extra work done and Garrett got it done quickly with a good price. More

Service appointment I scheduled service on my vehicle in advance and had an appointment to check my air conditioning blower as it was not working. I was notified when I I scheduled service on my vehicle in advance and had an appointment to check my air conditioning blower as it was not working. I was notified when I got to the dealership that the appointment was for a drop off and would take hours to take a look at my vehicle. That is counterintuitive to scheduling and having an appointment. I didn't feel as well greeted and quite honestly I felt like I should have known it was a drop-off instead of waiting. Well, it took 2 hours for them to look at car and identify the issue. They could not replicate the issue. In the meantime, I asked if they could just put my passenger side visor in, as I bought one online. They said it would be $40 to essentially just put two hands on visor and plug into ceiling of car. I have been getting both of my Toyotas serviced there since 2011 and I bought a brand new minivan in 2012. Its unfortunate, but service areas of a dealership are just looking to maximize their business profits, as they should. However, they should look at the overall client relationship and see that when a customer has been very loyal and has spent thousands of dollars in services over the year and has purchased a $30k+ vehicle, perhaps you just install the visor without having to get the manager involved. Sometimes appreciating your loyal customers and saying 'yes' and 'thank you' goes a long way to get repeat customers and referrals. Interesting, I always receive a phone call from this dealership after my service appointments, however no cal this time. I think they knew it was going to be an average review and in customer service surveys, anything below a five star is not good. I enjoy going to this dealership and will continue to have my cars serviced. More

Outstanding Service Department My family and I have purchased two vehicles from Big Two and wouldn't have it any other way. The purchasing phase of the process is great, but it is t My family and I have purchased two vehicles from Big Two and wouldn't have it any other way. The purchasing phase of the process is great, but it is the Service Department which provides the personal touch. We work with two Service Advisers only when possible; Garret Zhems and Juan Martinez. Both advisers are are on the mark consistently and are humble in the service they provide. I always look forward working with them as we know we are in good hands. More

Great Customer Service Big Mike is Amazing ~ we have been working with him for years! It is hard to find honest people. We have 3 Toyota's now that we bring in for service Big Mike is Amazing ~ we have been working with him for years! It is hard to find honest people. We have 3 Toyota's now that we bring in for service often. I love the option to visit the spa or get a massage while my car is getting serviced. Great experience every time! More

75K Service/Maiantencance Our Avalon needed the 75K service/maintenance. The appointment was easy to schedule on line. The work was completed on a timely basis. I appreciate Our Avalon needed the 75K service/maintenance. The appointment was easy to schedule on line. The work was completed on a timely basis. I appreciate the car wash. We have been customers since 1985 and will return in the future. More

Great service I’ve been bringing my car to.Big Two for several years now. I’m a return customer because of the great staff and service I receive. Juan Ramirez has I’ve been bringing my car to.Big Two for several years now. I’m a return customer because of the great staff and service I receive. Juan Ramirez has been my service advisor for most of the time I’ve been coming here. He is very professional and always takes great care of me when I come in. More

Regularly scheduled 50,000 mile check up Big Two is convenient to where I live. I'm comfortable with Alex Carrillo, my service rep. The work gets done efficiently and I'm on my way. Big Two is convenient to where I live. I'm comfortable with Alex Carrillo, my service rep. The work gets done efficiently and I'm on my way. More