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Big Two Toyota of Chandler
Chandler, AZ
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
July 17, 2020
You know how people hate to buy cars, well this dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me al dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me already knows but DO NOT BUY THE EXTENDED WARRANTY. Eventhough they tell you it covers oil changes past their Toyota care, it doesn't. When purchasing the vehicle the guy SPECIFICALLY said all maintenance, and I stupidly paid $2,000 for it. I will be reaching out to a lawyer regarding this misrepresentation. More
by ALevy
Employees Worked With
Zachary Kimball
July 09, 2020
I trust this dealership! I purchased my vehicle here because of the price (offered the best discount - significantly better than other Valley dealers!). We then moved away bu I purchased my vehicle here because of the price (offered the best discount - significantly better than other Valley dealers!). We then moved away but now we are back in Gilbert. Coming back to Big Two for service only made since. We were NOT disappointed! We've used many dealer service shops over the years and seldom can I say the we "trust" Garrett and Big Two. We're customers for life! More
by Bobrob
Employees Worked With
Garrett Zehms
June 30, 2020
Billy Garlin the reason I come to Big Two for ALL of my service needs for two vehicles is Billy Garlin. I've been around a while and had a lot of service advisors the reason I come to Big Two for ALL of my service needs for two vehicles is Billy Garlin. I've been around a while and had a lot of service advisors, and he is the best ever, by far. Keep him happy if you want me to continue to patronize your service department! More
by Papa Linus
Employees Worked With
Billy Garlin
June 30, 2020
From Joseph cammarano, I always receive great service from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. More
by jcammarano1017
Employees Worked With
Stephanie, bianchi
June 29, 2020
Brought our vehicle in to have the oil changed. Got a call back that the air filter and cabin filters needed to be changed. They quoted me the price and I said to forget it. $57 to change the cabin filt call back that the air filter and cabin filters needed to be changed. They quoted me the price and I said to forget it. $57 to change the cabin filter. The filter is in a slot in the back of the glove box and costs $18. Takes 2 minutes and no tools to replace. I bought the filters myself. I go and pick up the car and get the report which has pictures of my current filters justifying the need to change them. Only they are not my filters. I don't know what the filter in the picture went to but it was not my vehicle. I swapped out the cabin filter on my own then went to the engine filter. That filter looked hardly used, not the dirty black one in my picture. I changed it anyway because I had bought it. I call the dealership back wanting to know why the pictures in my report were not what was in my car. They said they would look into it. I got a call back later on saying they were putting a note in the mechanics file and it would never happen again. I don't feel like I would trust hearing them tell me something else needed to be replaced. We bought the car brand new, It is a Highlander, 4 years old and has 25K miles on it driving to and from work on local streets and the report also said the suspension is gone. The thing rides smooth as glass. The dealership is convenient by location but I think I may need to take it elsewhere since we have Toyota extended care. I am giving 2 stars and not 1 because this is the first time there has been an issue but I am really not comfortable with what happened this time. More
by af3
Employees Worked With
Jason Briggs
June 23, 2020
My car was fixed just as promised, but when I arranged to pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single perso pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single person in the service area dealing with customers was wearing a mask. This places all the customers at risk. Big Two Toyota really needs to do a better job of requiring all their employees to wear masks. More
by rnhinrichs
Employees Worked With
Zach
June 20, 2020
Had an alignment done. Was told after the work was completed that they were not able to fix the problem and they said I should have my new tires checked. I had my new tires checked and found no issues completed that they were not able to fix the problem and they said I should have my new tires checked. I had my new tires checked and found no issues. Down $140. More
by coach
Employees Worked With
Jason Briggs
June 09, 2020
I always receive great service for my car! Billy Garlin is always helpful, efficient and keeps me informed. I remain a happy customer and committed Toyota owner! is always helpful, efficient and keeps me informed. I remain a happy customer and committed Toyota owner! More
by Scphx
Employees Worked With
Billy Garlin, Service Department
June 03, 2020
Dan Dailey was very nice but I was shocked to learn that your service department workers are on commission rather than salary. No wonder they seem to always find something to fix! I mentioned car wash to Da your service department workers are on commission rather than salary. No wonder they seem to always find something to fix! I mentioned car wash to Dan, was in hurry to pick up when I came. Got part way home and realized they didn’t even wash my car! That was disappointing! I was there for air bag recall and oil change originally. I hope to have a better experience next time More
by Hummingbird
Employees Worked With
Dan Dailey Service Rep, tech David O.
