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Big Two Toyota of Chandler
Chandler, AZ
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 299 reviews
August 24, 2021
UPDATE: Big Two Toyota Will Not Fix Their Mistakes.I got UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership mad UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership made a mistake. Tyler Heath never informed the Finance Manager that the loan application should be submitted for 2.49%. Brian called Toyota Financial but since they wouldn't change the deal, he said there was nothing more he could do. Brian would not refund the difference or anything without costing me more money. *************** Just purchased a 2021 Toyota Tacoma Off Road. Worked with Internet Sales Manager Tyler Heath who was very responsive and helpful. I have no complaints with him. We discussed price and terms and I agreed with the understanding that I would get 2.49% financing for 72 months and it shouldn't be an issue with my great credit score. I was handed off to Finance Manager Anthony Clore and everything seemed in order. It was odd that he had me sign everything electronically without showing me the sales contract but the payment was in the proper ballpark so I didn't question it. He printed the paperwork and sealed it in an envelope and I was on my way. I found out at home that instead of 2.49%, I was given a 3.90% loan. I called to question the change and was informed that the rate is what TMCC sent back and it is what it is. There is nothing to be done. Nothing was mentioned at the time of signing. I left the dealership with a positive image of Big Two Toyota, but finding out I've been bait and switched is disappointing. They've definitely lost any future business with me. More
by David K.
August 16, 2021
My elderly Dad paid cash for a new car. At the end of the deal was told cannot help you with title! Title person no help upon my (being out of state) call in. Temporary plate expires. I’m on it now, but 10 m deal was told cannot help you with title! Title person no help upon my (being out of state) call in. Temporary plate expires. I’m on it now, but 10 minutes with title persons help (who was completely unpleasant) and a written instruction sheet would have made it easy. Do not allow your elderly relatives to shop here. More
by Out of state son
Employees Worked With
Title Person
August 03, 2021
DO NOT take your car for service, they apparently think their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for them to "fix" it only to have them replace the glue with a self taping screw on the bottom hoping i wouldn't notice again, and to top it all of not only did they steal some lottery tickets out of my car but also about 100 dollars in cash i keep in the car for emergencies More
by Randomhero586
Employees Worked With
Bruce
April 19, 2021
First time buying a used car from dealership and they increased price from $15k to $19k even though car was there for weeks and KBB value for fair fair purchase price between $16 and $17.9- Expressed int increased price from $15k to $19k even though car was there for weeks and KBB value for fair fair purchase price between $16 and $17.9- Expressed interest April 1 and bought car the 15th. Internet price had increased to just under $17k and they added $2k when I went in. I wish I would've waited and not put so much down for the down payment. That's on me for not being more assertive, I guess. More
by chandy09
Employees Worked With
Mark
January 15, 2021
Til change and safety check. now the engine light comes on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see w on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see what else they did to may car. More
by andre
Employees Worked With
Jason Briggs
December 29, 2020
My service writer Garrett has provided my wife and I over the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challengi the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challenging, at best. Through his help and knowledge I was delighted to have purchased a New 2020 XLE Hybrid Highlander, which is brilliant. Big 2 will not disappoint. More
by garytrevor53@gmail.com
Employees Worked With
Garrett Zehms. Service Writer
October 28, 2020
I've been going to this dealership since 2006 and, between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any as between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any aspect of the dealership! More
by DG
Employees Worked With
Alex Carillo
October 13, 2020
Disappointed in experience...appointment was at 7 am, sat in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took u in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took until 10:32 am to pay and get out the door. More
by natedbrown
Employees Worked With
Service tech scheduled quit prior to appt
