Big Two Toyota of Chandler

If you go to service your car don’t let Jose to help you. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else. More

Today I brought my car in for an oil change. I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit tod I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit today. The oil change online shows pricing of $39...much to my surprise my bill was $77. There was an additional charge for $25 that no one spoke to me about prior to completing the oil change. Additionally, after waiting for 3 hours I was presented with a maintanence list of items that would cost nearly $800 to complete. It was really disappointing to realize that the service department is trying to make up for the lack of cars available to sell by bumping up the service prices and recommending things that did not need to be done. I consulted with a master mechanic who took a second look at my car and only recommended having the battery replaced. While I was at the dealership, I spoke to several other customers that were having similar experiences with the service department at Big Two. While I know prices have gone up in the past year, it was obvious that this is not my dealership any longer. More

I took my Rav4 2019 vehicle in for service in October of last year. Granted I don't know much about cars but that does not give anyone the right or opportunity to take that advantage to manipulate me or any last year. Granted I don't know much about cars but that does not give anyone the right or opportunity to take that advantage to manipulate me or anyone else in my situation. I was explained the types of services that were going to be done on my vehicle but there was no estimate discussed. Aside from that, I was not told that my warranty was no longer valid at the time; only when I came to retrieve the vehicle later that day. This did not make sense to me because for a few reasons...one, I was not told of this PRIOR to the service. Two, my car was not more than 3 years old. Lastly, my car's milage was only 30,000. I tried asking my service rep Jose Reyes, why I was getting charged $600.00 when I was still supposed to be under warranty. He simply explained that he had told me that my warranty was no longer valid after 26,000 miles. He also repeatedly pointed out that I signed the paperwork prior agreeing to paying the amount required. I replied that I would have questioned that amount from the start before signing to anything because $600 is a ridiculously high amount, especially when I still fell under warranty. If anyone is reading this, I would like to speak to someone in regards to this situation because I strongly believe I was taken advantage of due to my lack of knowledge behind vehicle services. More

UPDATE: Big Two Toyota Will Not Fix Their Mistakes.I got UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership mad UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership made a mistake. Tyler Heath never informed the Finance Manager that the loan application should be submitted for 2.49%. Brian called Toyota Financial but since they wouldn't change the deal, he said there was nothing more he could do. Brian would not refund the difference or anything without costing me more money. *************** Just purchased a 2021 Toyota Tacoma Off Road. Worked with Internet Sales Manager Tyler Heath who was very responsive and helpful. I have no complaints with him. We discussed price and terms and I agreed with the understanding that I would get 2.49% financing for 72 months and it shouldn't be an issue with my great credit score. I was handed off to Finance Manager Anthony Clore and everything seemed in order. It was odd that he had me sign everything electronically without showing me the sales contract but the payment was in the proper ballpark so I didn't question it. He printed the paperwork and sealed it in an envelope and I was on my way. I found out at home that instead of 2.49%, I was given a 3.90% loan. I called to question the change and was informed that the rate is what TMCC sent back and it is what it is. There is nothing to be done. Nothing was mentioned at the time of signing. I left the dealership with a positive image of Big Two Toyota, but finding out I've been bait and switched is disappointing. They've definitely lost any future business with me. More

My elderly Dad paid cash for a new car. At the end of the deal was told cannot help you with title! Title person no help upon my (being out of state) call in. Temporary plate expires. I’m on it now, but 10 m deal was told cannot help you with title! Title person no help upon my (being out of state) call in. Temporary plate expires. I’m on it now, but 10 minutes with title persons help (who was completely unpleasant) and a written instruction sheet would have made it easy. Do not allow your elderly relatives to shop here. More

DO NOT take your car for service, they apparently think their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for them to "fix" it only to have them replace the glue with a self taping screw on the bottom hoping i wouldn't notice again, and to top it all of not only did they steal some lottery tickets out of my car but also about 100 dollars in cash i keep in the car for emergencies More