Big Two Toyota of Chandler

After agreeing to terms to purchase a vehicle, completing paperwork, leaving a deposit, making an appointment to return to pick up vehicle, arrive that day only to be told after considerable run-around and d paperwork, leaving a deposit, making an appointment to return to pick up vehicle, arrive that day only to be told after considerable run-around and double-talk, that the vehicle is no longer available. We as the customers were able to verify that the vehicle had been sold to someone else BEFORE the management of Big Two Toyota would even admit that was the case to us. We received no apologies on behalf of the management of Big Two Toyota--except for the poor sales woman left dangling by her management--to us; no attempts to solve (whether poorly or satisfactorily) the situation; nothing but a smiling sales manager with a shrug and an "oh well" attitude, who evidently does not care about trying to retain the business of loyal Toyota customers. It's good to know that Toyota is doing so well in these difficult financial times that they can so cavalierly dismiss a sale--and future sales--in such a manner. The management's behavior was insulting and reflects poorly on what we've always considered to be an excellent brand. Would I recommend a Toyota vehicle? Yes. Would I recommend Big Two Toyoa as a dealer? Not in this lifetime. More

DO NOT BUY AT BIG TWO TOYOTA. (there are 3 other toyota dealers in the valley). I bought a brand new car and its engine light, uphill assistant light and other lights are on just a day after I bought. Plus dealers in the valley). I bought a brand new car and its engine light, uphill assistant light and other lights are on just a day after I bought. Plus, steering wheel vibration and engine rattle. I brought the car back for service it took them 3 attempts to fix the car and hasn't been fixed. Each attempt takes at least 3 days. The people at Big Two Toyota are horrible. I wouldn't recommend anyone to buy or do service at Big Two Toyota. Period! More

Avoid this dealership at all costs!!! Ordered 4Runner and when it came in it didn't have extras like we were promised and the interior was the wrong color! Sales lady didn't care one bit. Recently and when it came in it didn't have extras like we were promised and the interior was the wrong color! Sales lady didn't care one bit. Recently I took it in for service.......BAD IDEA! Edie Emery (assistant service manager - hard to believe) proceeded to tell me that my 2005 toyota 4Runner (in great shape) had insufficient battery power to run diagnostics. Said that I needed a new battery to proceed! xxx - the dealership doesn't have any tools to get around this? She tried selling me a $150 battery to continue. Amazing. Again, didn't care much about my satisfaction AND still charged me $50. Bad Bad Bad! More

We had a very good experience here. Of course, we bought our Prius through the Costco sales plan, so the cost was pre-set. We did buy the pre-paid warranty--as explained to us, it was a good deal, and we h our Prius through the Costco sales plan, so the cost was pre-set. We did buy the pre-paid warranty--as explained to us, it was a good deal, and we had just had a Passat lemon. All staff were very firendly and businesslike. We checked the numbers briefly, and everything added up. Our salesman moved and I believe the site closed after we purchased, but Big Two remains, and we were well satisfied. More

We bought our 09 Corolla in June - love the car. Big Two service is a whole seperate issue. On Saturday, October 4th, we had taken it in for the 10k service (we have the prepaid service plan) and told service is a whole seperate issue. On Saturday, October 4th, we had taken it in for the 10k service (we have the prepaid service plan) and told the service rep that the tire pressure light had come on two days before and to please check the tires for pressure and leaks in addition to the tire rotation included in the service. When the car was picked up, the paperwork said the tire pressure was checked and adjusted - the tire light was off now. Within a few days the light came back on. Yesterday, Sunday October 12th, I checked the tires while fueling and found one tire with a significant decrease in air pressure in one tire. Upon inspection I found a nail in the tread (it explains the pressure light). I filled the tire with air and my husband agreed to take it back into Big Two since they said everything was fine the week before. Today, the service department manager told my husband that the tires are nitrogen filled tires and they do not service that type of tire as they do not have the equipment in their shop to do the work. I would need to take it to Costco (which requires membership AND the tires to have been purchased from Costco) for the Nitrogen. Then my husband was told I had created a potentially volatile situation by adding compressed air to Nitrogen as that could cause the tires to explode (never mind that air is comprised of 78% nitrogen) - which is a bunch of baloney. We reminded him that our service paperwork just 9 days earlier said the service HAD been performed, thus if they don't even have the equipment this must be fraud. Now we don't know if the tires were even rotated or if the oil was even changed as we had paid to do. We can no longer trust the service department to perform the services as contracted. In addition, by Big Two saying the work was performed and everything was good to go, a potentially dangerous situation was created when I am driving down the 101 freeway at freeway speeds as the conditions were ripe for a blowout. This fraudulent act is why people don't trust their mechanics anymore. More

I had filed a complaint under Better Business Bureau and Rip off report. You can look it up under bigtwo at Rip off report website for detail. NEVER trust the quote that was written on the Big two estima Rip off report. You can look it up under bigtwo at Rip off report website for detail. NEVER trust the quote that was written on the Big two estimate sheet because they will charge you different price when you pick up the car after service. It happened to me. Also, make sure they did the job correctly. I asked them to top the fluid before. One time they put too much power steering fluid and it spilled on the timing belt. I had to bring back the car for repair. Another time they forgot to top the wind shield fluid when both managers promised me to have this done before picking up the car. Because we knew that they did lousy job so that we checked the fluid level before leaving that horrible place. Please go for a different dealer. More

Bought a new Toyota through internet dept. They tried all the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price in metro Phoenix. The finance manager is a jerk and tries to make all the money on the back end of the deal. Very cordial until I refused the extended warr. then became terse. Had to check every number on the final deal-he made two mistakes in his favor-corrected when I called his attention to it. Overall a very nice place but you need to pay attention throughout the process and stick to the same guns you started with. Only went to the dealer to pick it up-took one hour to complete the paperwork. More

Bought a new Toyota through internet dept. They tried all the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price the usual"all our cars get tint" nonsense but dropped it all when I didn't call back. It was a clean deal-cash-no trade. They gave me the best price in metro Phoenix. The finance manager is a jerk and tries to make all the money on the back end of the deal. Very cordial until I refused the extended warr. then became terse. Had to check every number on the final deal-he made two mistakes in his favor-corrected when I called his attention to it. Overall a very nice place but you need to pay attention throughout the process and stick to the same guns you started with. Only went to the dealer to pick it up-took one hour to complete the paperwork. More

I TOOK MY TOYOTA IN FOR A TIMING BELT REPLACEMENT . FIRST THEY LEFT THE BELTS OUT OF ADJUSTMENT (LOUD SQUEELING NOISE) TOOK IT BACK THE NEXT DAY . THEY BROKE THE SPEED CONTROL KNOB ON THE A/C. THEY HAD TO OR THEY LEFT THE BELTS OUT OF ADJUSTMENT (LOUD SQUEELING NOISE) TOOK IT BACK THE NEXT DAY . THEY BROKE THE SPEED CONTROL KNOB ON THE A/C. THEY HAD TO ORDER THE PARTS ALL IS GOOD ? IT WAS A 2 HOUR JOB , 8 HOURS AND SEVERAL CALLS LATER THEY INFORMED ME THEY WOULD NOT MAKE THE REPAIRS UNLESS I PAID FOR THEM . I DECLINED . WHEN I GOT MY VEHICLE BACK I FOUND THAT WHILE WORKING ON IT THIS TIME THEY SHORTED OUT MY RADIO More

They never seem to get the job done in a timely manner or correctly the first time. I spent $400.00 on a Blue Service plus a transmission flush. After they were done, my tires were not balanced correctly and correctly the first time. I spent $400.00 on a Blue Service plus a transmission flush. After they were done, my tires were not balanced correctly and my alignment was way off. They could not get me back in for a week and then they finally fixed the problem at an extra expense to me. 1 1/2 hours for a Lube, Oil, and Filter is also a little far fetched. Bad customer service and unfriendly service people. More