Big Two Toyota of Chandler

Big 2 Toyota is one of the worst auto dealers in Arizona. If you want a new car, save yourself time and money by going to Power Toyota in Tempe. A year ago my boyfriend and I bought a brand new four runner f If you want a new car, save yourself time and money by going to Power Toyota in Tempe. A year ago my boyfriend and I bought a brand new four runner from Big 2. They seemed nice when we were there but our payments were outrageous. A year later we decided we needed to trade our vehicle in because the payments were so high. We went to Power and they asked for our contract. We gave them all our paperwork Big 2 had given us and came to find out they never gave us a copy of the contract. They also told us our payments were so high because almost $8,000 of stuff was added on to our contract that we didn't need. They even added a life insurance policy for over 3,000...guess what...I was 21 at that time and my bf was 24. We had no idea that we had agreed to all that stuff and felt so stupid that we let them take advantage of us. Power Toyota pulled some major strings to help us because we had so much negative equity. Now, Big 2 owes us a lot of money in cancellation refunds and when I called to find out the status of our refund they said they'd call me back and never did. I even left a voicemail for the finance director, Brian, and never heard from him. My boyfriend went through the same thing. Today, after pulling some strings we finally got them to call us back and we find out they lost our paperwork. Horrible business full of deceitful, uncaring, unprofessional people. Toyota is a wonderful company and Big 2 completely hurts their image. Once I get my refund I will never do business with them again and tell all my friends and family to avoid them and go to Power where they are not looked at as a number but as a person. More

I have bought my last two cars from this dealer and always had a great experience with them, they have always done all of my services, repairs etc.... Last week I went in to attempt to buy my third con always had a great experience with them, they have always done all of my services, repairs etc.... Last week I went in to attempt to buy my third consecutive car from these clowns and the games began. Long story short I was offered $9700 for my trade which was bought brand new from them and they were not wanting to let me leave the dealer with anything more than my underwear. I ended up buying a new car from another dealer the next day on a more expensive vehichle and paid $6000 less than they wanted. I left there disgusted with these people and will never go back. Their way of doing business has become completely dishonest. More

This is the worst dealership to do business with. They are dishonest, have poor customer service and the ;I don't care attitude;. If you want poor customer service, unethical treatment and dishonest busi are dishonest, have poor customer service and the ;I don't care attitude;. If you want poor customer service, unethical treatment and dishonest business practices then Big Two Toyota is your dealership! More

I dropped my 2009 Toyota Tacoma off for warranty service because I heard a squealing noise coming from under my hood. The first time I took it in they were unable to reproduce the noise, but they replaced o because I heard a squealing noise coming from under my hood. The first time I took it in they were unable to reproduce the noise, but they replaced one of the idler pulleys on the engine because that is where they figured it was coming from. The next day I heard the squeal again. I took it back and left it with them all day on a Saturday so they could drive the truck around to diagnose the problem. I got a call from the service adviser later in the afternoon saying they still couldn't reproduce the squealing noise. I picked the truck up after the service department had closed and first thing I notice is that my low fuel light was on and there were 40 more miles on my truck than were there when I dropped it off. I understand that they had to drive the truck to test for the noise but I assumed they would replace the fuel they used. I looked at the paperwork before I left the lot to see what all they had checked. On the multi point inspection checklist everything was marked as good except for "clutch operation" which was marked N/A, as in Not Applicable. I thought if was interesting that the tech had driven my truck, which has a 5 speed manual transmission, 40 mile without once checking the operation of the clutch. Obviously the paperwork was pencil whipped. And, as luck would have it, the squealing noise happened right as I was pulling off the dealer lot. I called and left a message with the service advisor telling him that the noise was happening again and that I wasn't happy with the forged paperwork they gave me. The next day, Sunday, I just happened to be going through the files on my GPS and I decided to check out the route that the tech drove to "diagnose" my vehicle. I loaded the files into Google Earth and noticed that he left the shop about a half hour after I dropped the truck off. He then decided to make a stop at a bank down the street and then he drove to a house a few miles from the dealership and he stayed there for about 48 minutes. After leaving the house he proceeded back to the dealer ship driving 60+mph through a 45MPH zone. After he stayed at the dealership for a while he headed back to the house for a couple of minutes then went to a Fry's grocery store for almost 15 minutes. When he left the store he headed back to the house he was at before and stayed there for over an hour before speeding back to the dealership again. Anyway, long story short I contacted the General Manager of the dealership and let him know what went down. He handed me a bag full of apologies, but not an ounce of explanation. He wouldn't even tell me what was being done about the tech who essentially stole my truck. It is my understanding that he still works there though. My suggestion is that you avoid this dealer AT ALL COST! If you have to go there, make sure you keep an eye on your vehicle. More

I WENT IN TO FIX MY CAR AND GET SOME TOUCH UP PAINT. JOHN WAS SO HELPFUL I AM FROM CASA GRANDE AND HE WENT OUT OF HIS WAY TO ORDER ME ONE ONE AND SAVE IT FOR ME WHEN IT COMES IN. DAVID WAS SO NICE HE ASKED I WAS SO HELPFUL I AM FROM CASA GRANDE AND HE WENT OUT OF HIS WAY TO ORDER ME ONE ONE AND SAVE IT FOR ME WHEN IT COMES IN. DAVID WAS SO NICE HE ASKED IF I NEEDED HELP AND WENT OUT OF HIS WAY TO GIVE GREAT SERVICE. THANK-YOU MARIA M. ARRIOLA More

Came in with my wife, needed to get am SUV. We don't have the best credit, but Patrick the salesman was nice and very helpful. Treated both of us better than other dealerships. He found an SUV that was great the best credit, but Patrick the salesman was nice and very helpful. Treated both of us better than other dealerships. He found an SUV that was great for us and got us approved. We had to spend 4 hours there, but was worth it. More

We purchased our 4th Prius this past weekend at Big Two Toyota in Chandler AZ. We worked with Paul Bunsick in the fleet department and he did a great job of providing us with the answers to all of our many Toyota in Chandler AZ. We worked with Paul Bunsick in the fleet department and he did a great job of providing us with the answers to all of our many questions. He allowed us to test drive each Prius model, which helped us discover the right model for our needs. He handled our trade quote which met our expectations and he helped us while at the dealership to transfer our plate from our trade to the new vehicle. He also helped us sign up for the Safety Connect feature so when we drove off the lot we knew that we could enjoy our new vehicle and not have to worry about any small details still needing to be completed. Thank you Paul for the best car buying experience EVER! More