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Big Two Toyota of Chandler

Chandler, AZ

3.3
298 Reviews
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1250 South Gilbert Road

Chandler, AZ

85286

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Showing 298 reviews

December 09, 2012

I talked with the internet fleet manager. I had originally test drove a car with Tim Lemont. He was very nice and knowledgeable about the car I drove. I really wanted to buy a car from him based More

by KRBB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
fleet manager and fleet director
Dec 27, 2012 -

Big Two Toyota of Chandler responded

Thank you for bringing this to our attention. We value all feedback, as it helps us grow as a dealership. I can assure you that customer satisfaction is our top priority, and I’m sorry that you feel like we fell short of this goal with you. Please contact me at your earliest convenience so that I can better understand the details of the situation and we can work together to resolve this issue. Again, your feedback is very valuable to us and thank you for taking the time to let us know what happened. I hope to hear from you soon. Sincerely, Brett Henkel - General Sales Manager 480-898-6701 brett.henkel@bigtwo.com

December 04, 2012

My wife and I stopped by the dealership to look at the Tacoma. We'd been shopping around for a month or so and had a few bad experiences at other dealers. At Big Two Toyota Rick Bombara met us in the lot More

by petrox3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Schutt & Rick Bombara
Dec 05, 2012 -

Big Two Toyota of Chandler responded

Thank you for the kind words and congrats on your new vehicles! I am thrilled to hear that you and your wife found Rick and Doug to be so helpful and informative. Our goal is to exceed our guests' expectations each and every time. Please let us know if you have any questions about your Tacoma or Camry at any point in the future. We truly appreciate your business and wish you two a happy holiday season! Be sure to visit our Facebook and Twitter pages to stay up to date with our specials and news. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 29, 2012

Doug was extremely helpful and thorough. He explained every step of the process and I felt that he was my advocate. When picking up the car he was very detail orientated on the explanations. Great job! More

by MJ Stegge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Schutt
Nov 29, 2012 -

Big Two Toyota of Chandler responded

Thank you for the feedback and congrats on your new car! Doug will be thrilled to hear that you've spoken so highly of him. I'm happy that he's provided you with such a wonderful experience. We truly appreciate your business and look forward to seeing you in the future! Don't forget to visit our Facebook and Twitter pages to stay up to date on special offers and news. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 26, 2012

I hate working with car salesmen. My experience at Big Two was extraordinary. Violet and Crystallina were pleasant, professional, and knowledgeable. They answered my questions without pressuring me to b More

by deesunday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Violet Candy, Tim, Brandon, Crystallina Gutierrrez
Nov 26, 2012 -

Big Two Toyota of Chandler responded

Thank you for the great review and congrats on your recent purchase! I know you had many options as to where to purchase your vehicle, and I am extremely grateful that you gave us the opportunity to exceed your expectations. Enjoy your new car and please let us know if there is anything we can do for you in the future. We'd be happy to help! Don't forget to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 24, 2012

Tim Limont (Tim) was very personal and professional. He was very concerned about my needs and reacted accordingly over the two weeks that we worked together to find the right fit for me. Unlike other c More

by frmcf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Lemont & Paul Bufford
Nov 26, 2012 -

Big Two Toyota of Chandler responded

Congratulations on your latest purchase! Tim is an important part of the Big Two family and I'm happy to hear that he was able to provide you with an efficient, personable, and professional experience. Thank you for writing this review and giving us your recommendations. We look forward to seeing you in the future; be sure to check out our latest specials on Facebook and Twitter! Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 21, 2012

About 2 months ago, I started shopping for a Scion FR-S. Big Two was the only dealership that had one for test drive at the time (they kept one in stock simply for this purpose), so I stopped by after work More

by lukegravitt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis, Ian
Nov 21, 2012 -

Big Two Toyota of Chandler responded

Thank you for the kind words, Luke! It is gratifying to hear from our customers, as all feedback helps us grow as a dealership. We aim for an effortless, enjoyable experience for each guest and we're glad that we were able to deliver! We hope that you are enjoying your new FR-S and please let us know if there is anything we can help you with in the future. We look forward to seeing you again! Don't forget to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 20, 2012

This is the 4th vehicle that we have purchased from Big Two and every experience keeps us coming back. Very straight forward in pricing and showing options that are available. The showroom in very clean More

by dfessler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Benton and Paul B.
Nov 20, 2012 -

Big Two Toyota of Chandler responded

Thank you for the kind words and congrats on another new vehicle! Our goal is to exceed our guests' expectations each and every time. Purchasing a new vehicle should be something that everyone looks forward to and we are happy to hear that we've met this goal with you. We truly appreciate your loyalty! We are certainly looking forward to seeing you again in the future. Be sure to check out our Facebook and Twitter pages for exclusive offers. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 20, 2012

I am a repeat customer and my sales experience keeps getting better every time. Mike Preville in your Fleet department is the best experience I have ever had and will recommend only him and your dealers More

by Senorita.jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Preville
Nov 20, 2012 -

Big Two Toyota of Chandler responded

Thank you for taking the time to share your feedback with us! Our team strives to go above and beyond for our guests to ensure they have a top notch experience at each visit. I'm happy to hear that you've found Mike to be such a help, and I'm glad that you enjoy our amenities such as our nail salon. We hope you are enjoying your new vehicle and look forward to your next visit! Don't forget to like and follow us on Facebook and Twitter for monthly specials. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 19, 2012

Big Two Toyota/Scion was a great place to purchase my new car. Friendly atmosphere, helpful people, and a ship playground for the kids to play on. They were also the only dealership where I could test driv More

by pamnken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Preville
Nov 19, 2012 -

Big Two Toyota of Chandler responded

Thank you for taking the time to share your feedback and congrats on your new FR-S! Our team strives for excellence when it comes to customer service and I am happy to hear that you've enjoyed your experience with us. We truly appreciate your business and hope to see you in the future! Enjoy your FR-S and be sure to check out our Facebook and Twitter pages for exclusive offers. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

November 18, 2012

I have purchased many cars in my life and have to say this was the most wonderful experinece I have every had. Nissa was above and beyond helpful and never pressured to "sell" a car, rather make sure I More

by lhlauer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nissa
Nov 19, 2012 -

Big Two Toyota of Chandler responded

Thank you for the glowing review! It is an honor to hear you speak so highly of Nissa and our dealership as a whole. Nissa is a great asset to our business and is always recognized for her hard work and dedication. She will be thrilled to hear that you are so pleased with the experience in which she's provided you. I can assure you that you will be just as pleased with our sevice department, and we look forward to helping you when the time comes. Congratulations on your new vehicle and please do not hesitate to let us know if you have any questions or concerns in the future! Don't forget to like and follow us on Facebook and Twitter for special offers. Sincerely, Bob Garvey - Assistant General Manager (O) 480-898-6060 bob.garvey@bigtwo.com

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