Big Two Toyota of Chandler

Mr. Jay Linford and his supervisor Mr. Robert H. was Mr. Jay Linford and his supervisor Mr. Robert H. was extremely friendly and very helpful in finding us the right vehicle for us. Really appreciated Mr. Jay Linford and his supervisor Mr. Robert H. was extremely friendly and very helpful in finding us the right vehicle for us. Really appreciated their time and patience during our visit to the dealership. Both of these two individuals worked very hard to make the sale successful. Jay was very prompt in responding to email inquiries about vehicles and associated price, which allowed us to complete our research for purchasing a new vehicle even before visiting the dealership. Out of all the toyota vehicles I have purchased (this is my fourth Toyota) in the past, this purchase experience was most pleasant of all. Hasan and Shamima Mushtaq More

I received amazing service from Billy and the service team at Big Two Toyota. They went above and beyond to fix my car, even staying after close to finish the job. I definitely would recommend Billy and team at Big Two Toyota. They went above and beyond to fix my car, even staying after close to finish the job. I definitely would recommend Billy and Big Two Toyota! More

They were really nice and patient even thoughthe car I came for was already purchased they stayed until 11pm to get me a 2011 Toyota Camry that I love. My only complaint is that the windshield is terribly came for was already purchased they stayed until 11pm to get me a 2011 Toyota Camry that I love. My only complaint is that the windshield is terribly scratched where the dealer sticker was. I didn't notice until the next day when I drove it to work. But that is what full glass coverage is for. C.stitt More

My prior years' history with Toyota was with Crown in California. I wanted to purchase a Tacoma truck now that I live in Arizona, and Michael or "Sam" as everyone calls him, was very helpful in understa California. I wanted to purchase a Tacoma truck now that I live in Arizona, and Michael or "Sam" as everyone calls him, was very helpful in understanding exactly what I was looking for. He was able to find the exact truck that met my needs. He was not pushy but very professional and thoughtful in his understanding of us wanting to stay within our budget. Our overall experience at the Toyota location is pleasant, including the ambiance of the dealership - very warm and inviting. Everything there is top notch and that's why we have been Toyota consumers for so many years. More

What a pleasant transaction I had with Big Two Toyota and Nissa Stuhmer. I was treated with respect and great care. Nissa did an excellent job of taking care of me and meeting my needs. Her straight forwa Nissa Stuhmer. I was treated with respect and great care. Nissa did an excellent job of taking care of me and meeting my needs. Her straight forward style of doing business is the type that I like to do business with. But she also made us feel very special and happy to be doing business with her. I also cannot speak highly enough of the detail department. The detail work done on my vehicle was excellent. They truly should be commended for their work. In addition, I appreciated the follow-up emails and phone calls to assure that my vehicle was meeting my standards and checking to see if I was happy or needed anything. Excellent customer service. I not only highly recommend Big Two and Nissa, but they have earned a repeat customer for sure. More

They were very easy to talk to and met my needs. Weren't pushy at all and were generous in their negotiations. I will recommend this dealership to anyone looking to purchase a new car. Sure, you will get so pushy at all and were generous in their negotiations. I will recommend this dealership to anyone looking to purchase a new car. Sure, you will get some "salesy" stuff going on during your experience, but they did a good job making me feel comfortable. The dealership itself was VERY nice. More

I recently purchased a new 2013 Tundra from Big Two. I was actually deployed to Afghanistan when I started looking for a Tundra around Phoenix. Nissa was absolutely wonderful to work with. She responded i was actually deployed to Afghanistan when I started looking for a Tundra around Phoenix. Nissa was absolutely wonderful to work with. She responded immediately upon submitting an inquiry on the Big Two website and was the ONLY dealer in the Phoenix valley that actually wanted to work with me to find a vehicle while I was still in Afghanistan. I ended up purchasing my new Tundra towards the end of my tour, but was still out of the country nonetheless. Nissa made all the arrangements to get my paperwork to me and was able to hold the truck until I returned to Phoenix. She even "fought off" several fellow salesmen to keep the truck for me! When I went to pick up my new truck they had it very beautifully cleaned and detailed and ready before I got there. I would absolutely recommend Nissa at Big Two Toyota in Chandler! More

I talked with the internet fleet manager. I had originally test drove a car with Tim Lemont. He was very nice and knowledgeable about the car I drove. I really wanted to buy a car from him based originally test drove a car with Tim Lemont. He was very nice and knowledgeable about the car I drove. I really wanted to buy a car from him based on how courteous he was to me. I also liked the fact he was a Vet. The next day, I went on truecar.com. I met with the fleet manager at the dealership a few hours later. He told me Tim was no longer there, but a few minutes later I ran into him on the floor. The fleet manager and the fleet director had me in the office. I was ready to buy a Camry and was willing to put quite a bit of cash down. They would not give any discounts or work with me whatsoever. I walked and was discouraged and upset. I couldn't believe a person who is ready to buy with some cash down and they could not strike a deal with me. I was shocked they let me walk away. I left, and 2 hours later brought a Mazda. Their lost for not working with customers. This gave me a bad inpression of Toyota, not very good customer service. They think their cars are so good they don't have to work with people. They lost a sale! Only person that was nice was Tim Lemont. More

My wife and I stopped by the dealership to look at the Tacoma. We'd been shopping around for a month or so and had a few bad experiences at other dealers. At Big Two Toyota Rick Bombara met us in the lot Tacoma. We'd been shopping around for a month or so and had a few bad experiences at other dealers. At Big Two Toyota Rick Bombara met us in the lot and was very friendly, helpful, patient and informative. He did not push us towards any particular model, nor was he unformed about the truck, unlike the salespeople we had meet at other dealerships. We drove one of the trucks, then asked Rick if we could drive a Camry. Without hesitation he walked us over to the Camry's and answered all our questions. My wife wanted a Tacoma, but she was not settled on which the color and level she wanted. Needless to say, she changed her mind several times. Without missing a beat Rick would locate the model and color she asked for and bring it to us to look at. After doing this for what seem like an eternity, my wife eventually chose the original truck we test drove. Rick was very professional and patient throughout the entire process. We also bought a new Camry at the same time. By this time we had put Rick through 5-6 hours of going back and forth. It was close to the closing time so, to help speed up the paperwork Doug Schutt assisted Rick. Because of previous obligations we decided to take ownership of the cars two days later. At that time Doug (Rick was unavailable) walked us through the particulars of each vehicle. The level of customer service we received from both Rick and Doug was exceptional. The dealership overall was clean, efficient and inviting. We have already recommended it to several of our family and friends. More