Big Two Toyota of Chandler

On June 13, we went to Big 2 Toyota of Chandler along with my niece’s family who just arrived from the Philippines 2 days earlier as a result of a work relocation for her husband who is an engineer. The with my niece’s family who just arrived from the Philippines 2 days earlier as a result of a work relocation for her husband who is an engineer. They were looking to purchase a car that can provide basic transportation needs for them and their 2 year-old daughter. When we arrived at the dealership, I immediately laid out to our salesperson, Mike Thibodeau, my niece’s situation regarding credit history. We waited in the lobby while he goes and talk to someone in the Finance department. After a few minutes, Mike came back and took me to the office of the Finance Director, Brian Mouffe. When we entered Brian’s office he was on his cell phone texting. Mike, introduced me and briefly explained our situation. Brian, continued texting and never even looked up to acknowledge my presence. All he said (while still texting) was, “there’s nothing we can do for them, they can pay cash or find a co-signer”. All that time while we were in his office, Mr. Mouffe did not bother to stop even for a couple of seconds and acknowledge my presence! When we left his office, he was still on his cell phone texting! For a brief moment there, I thought Mr. Mouffe was rude and very unprofessional. That was probably the worst treatment I ever received as a customer. I felt humiliated and unappreciated! Mr. Mouffe’s demeanor made me feel like we were wasting his time and that he can’t get rid of us fast enough knowing that they probably won’t make any money from us. We left that dealership feeling disgusted and vowed not to ever return and to make sure our family, friends, and co-workers know how we were treated at that dealership!!! We went to San Tan Hyundai, and they treated us with respect and sincerely tried to help us. My niece put an $8,000 downpayment on a $17,000 pre-owned Sonata. The interest rate was a little high but they understand that they have to bite the bullet until they can build a solid credit history. They were happy and we truly appreciate the great customer service this dealership extended to us! To the salesperson’s credit at Big 2 Toyota, Mr. Mike Thibodeau has been very professional and treated us kindly. Thank you. BIG 2 TOYOTA HAS JUST BEEN ENTERED TO OUR FAMILY’S LIST OF WORST CUSTOMER SERVICE!!! More

FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED TOWING WITH OUR HIGHLANDER. WE FORGOT TO MENTION THAT WHEN WE GOT OUR HIGHLANDER HOME THE S FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED TOWING WITH OUR HIGHLANDER. WE FORGOT TO MENTION THAT WHEN WE GOT OUR HIGHLANDER HOME THE SPOILER WAS DAMAGED BEFORE THE SALE. THE SALES PERSON SAID APRIL WOULD SCHEDULE REPAIRS AND CONTACT US AS WHEN TO BRING THE CAR IN. PLEASE CONTACT US. IRWIN & SARAH BIGGS, 480-899-1652. THANKS FOR APRIL JACOB More

We've had our Venza for almost 4 years. We've chosen Toyota Chandler originally for location; but since going there, we have enjoyed good service. We started with a Joe (very good service represe chosen Toyota Chandler originally for location; but since going there, we have enjoyed good service. We started with a Joe (very good service representative), then Jesus (also very good) and now Spencer (GREAT service rep). On a regular 50,0000 miles service check typically about $70 dollars they found I had blown a strut and the other back one was weak (or cracked). Of course to say I was frustrated would barely describe my feelings. Spencer then took me into the garage area and SHOWED ME the evidence. He did not pressure us to fix immediately but did state before driving for a long distance since we had just purchased new tires it would be to our benefit to repair as soon as possible. Since this is our one good vehicle we know we need to keep up with the maintenance. We returned one week later to have struts replaced. Spencer made arrangement to have a rental car available which I needed for work and important errands. He also had my repairs completed or the mechanics had the work completed before 5 pm same day. The quality of the work and the price are the only 2 items we did not give a 5-Great rating because we were not prepared to put out that amount of money and the quality still remains to be seen; but we did get a lifetime warranty on the struts, which is GREAT. Spencer was very professional. He was compassionate with OUR situation. His personal attention will continue our loyalty to Chandler Toyota. Thanks for training and picking employees whose sincerity seems genuine. God bless, Art and Gloria Contreras More

Just an overall great experiance. I was treated with courtesy and respect. Made the whole process of buying a new car just so much easier. courtesy and respect. Made the whole process of buying a new car just so much easier. More

I would give this dealership a great rating because we were upside down in our current vehicle and Big Two found a way to make it work for us. Nissa and everyone was very nice and helpful. We have had p were upside down in our current vehicle and Big Two found a way to make it work for us. Nissa and everyone was very nice and helpful. We have had previous purchases from Big Two as well and I would recommend this dealership to any who is looking to purchase a vehicle. More

Robert though we did not buy at his store because of availability his pricing allowed us to save over one thousand dollars. Kudos to Robert and his department. Jamison M. availability his pricing allowed us to save over one thousand dollars. Kudos to Robert and his department. Jamison M. More

I utterly dislike buying cars, but I would happily recommend Nissa and Big Two. Great experience, great car. She was a pleasure to work with and I am enjoying my new Camry hybrid recommend Nissa and Big Two. Great experience, great car. She was a pleasure to work with and I am enjoying my new Camry hybrid More

I purchased a 2013 Highlander from Nissa Stuhmer in the Fleet/Internet Department. Nissa was helpful, listened to my needs, and was not pushy at all in the process. I would definitely recomend Nissa and Fleet/Internet Department. Nissa was helpful, listened to my needs, and was not pushy at all in the process. I would definitely recomend Nissa and Big Two! More

The above mentioned names were outstanding in their salesmanship, patience, knowledge and pleasant approach. Mike was great to deal with showing us many options as we walked around the lot, and we plea salesmanship, patience, knowledge and pleasant approach. Mike was great to deal with showing us many options as we walked around the lot, and we pleased with his "not pushy" tactic. Jaime's knowledge and unending patience while helping us set up the different functions in the car was so appreciated, Dana in finance explained everything in detail never making us feel rushed with all of our questions. We ordered a bra from the parts department and both Tom and Larry were very efficient and we were called immediately on its arrival. We also returned a few times with questions regarding the functions on the screen and either Jaime or Larry Biggs helped us out by showing and answering questions making us feel welcome to return again if we had further questions. We would definitely buy from Big Two of Chandler again and will be happy to tell others of our satisfying experience dealing with your dealership. Nancy and Wally Rosewall More

I came in to Big Two for my 20K mile oil change. I have a lift on my truck and was told it might not fit through the car wash for a courtesy wash. Spencer was very helpful and friendly and offered to have a lift on my truck and was told it might not fit through the car wash for a courtesy wash. Spencer was very helpful and friendly and offered to have my truck washed by hand. I did not expect this and it was a welcome courtesy that I appreciated very much. More