Big Two Toyota of Chandler

In my opinion, Dennis went above and beyond to find me a car that I would love. When the one I wanted was a bit out of my price range he worked with me to find me one that would still make me very happy. H car that I would love. When the one I wanted was a bit out of my price range he worked with me to find me one that would still make me very happy. He called to check in with me, even after we had made the deal. I have already raved about the service to friends and family, so now I am doing it here. We drove up to Chandler from Tucson because of the superior service Dennis was providing. My first intention was to obtain quotes and get a dealership in Tucson to match the quote. BUT service always wins out! If you are in the market for a new car - reach out to Dennis at Big Two, you will not be disappointed. More

I was very impressed with my overall purchase experience. Jaime Castillo was very professional and knowledgeable in addressing my questions about the trucks we test drove. After I made the decision to purcha Jaime Castillo was very professional and knowledgeable in addressing my questions about the trucks we test drove. After I made the decision to purchase the 2013 Toyota Tacoma Ron Riggins was very helpful in assisting with the negotiation of the sale price, explaining my payments options, and answer all my questions regarding the overall purchase of the vehicle. This was the best experience I've had in purchasing a vehicle and would definitely refer others to your dealership. Jaime Hernandez More

Absolutely impressed with the level of service my husband and I received at Big Two Toyota. Rusty's team made our car buying experience easy. Big Two gave us a great deal on our trade ins and our new car, and I received at Big Two Toyota. Rusty's team made our car buying experience easy. Big Two gave us a great deal on our trade ins and our new car, no arguments needed. It was great to walk into a dealership and be truly treated like they not only wanted our business, but wanted us walking away completely satisfied. Rusty and Kloi made sure my husband got the exact car he wanted, and took the time to return all of his calls and answer all of our questions. It was great to walk into this dealership and be treated like a valued customer. Will definitely recommend Big Two to everyone we know, and will be back ourselves for service and for our next car. My husband and I have purchased seven cars together over the past five years, and Big Two is by far the best dealership and sales team we have ever been into. Thank you for being a cut above the rest! More

Tim Mueller is a very honest, sincere, and helpful individual who assisted me in the selection and purchase of my vehicle. He was not only patient, but he bent over backwards to ensure that I would b individual who assisted me in the selection and purchase of my vehicle. He was not only patient, but he bent over backwards to ensure that I would be satisfied with my selection before the final purchase of my new Venza. If you want a no pressure, intelligent, and respectful experience when you purchase a car, don't hesitate to contact Tim at Big Two Toyota/Scion. He knows the vehicles and the options inside and out, but in the end, the final decision was up to me with NO PRESSURE and NO GAMES. Incidentally, I came into the process convinced that I wanted a Rav4, and I walked out with a Venza. I couldn't be happier. I am nearly 60 years old, and I can tell you that this was my most enjoyable automobile shopping experience I ever had. Incidentally, the rest of the Big Two folks treated me like royalty while I was there...ensuring that I was well-fed, hydrated, and even offered me a free loaner vehicle while my new car was being detailed. To Tim and his fellow employees at Big Two, many thanks for a great experience! More

This is the first Toyota we have bought much less the first "foreign" vehicle we have purchased and upon arrival to the dealership, we were greeted by our sales professional Chad. Chad was incredibly kno first "foreign" vehicle we have purchased and upon arrival to the dealership, we were greeted by our sales professional Chad. Chad was incredibly knowledgeable and his experience is what prevailed in our visit to the store. He gathered all of the information we were willing to share, he was not aggressive, he was professional with my family and was able to put a deal together to make things happen. Chad was very accommodating and treated us as if we were coming over for dinner in his house. The dealership is one like no other place, we have bought from a number of other dealerships and they are marginal at best. Big Two Toyota is very clean, kid friendly and the delivery area was very impressive; indoors and air conditioned under great lighting; almost like buying a car right out off of the phoenix car show floor. Thank you to April, Chad's manager, for working with us and providing exceptional customer service. Thank you all for your help and such a great car buying experience! More

awesome place, awesome people. bought my Tacoma at a good price with no hassles. this place should have been my first and only choice. come here first, don't waste time with other places price with no hassles. this place should have been my first and only choice. come here first, don't waste time with other places More

Jerry Watson and Del Salter delivered service with kindness, respect, and integrity. They took their time and showed their expertise when offering suggestions of what cars to look at. I will recommend kindness, respect, and integrity. They took their time and showed their expertise when offering suggestions of what cars to look at. I will recommending them to all of my friends. More

On June 13, we went to Big 2 Toyota of Chandler along with my niece’s family who just arrived from the Philippines 2 days earlier as a result of a work relocation for her husband who is an engineer. The with my niece’s family who just arrived from the Philippines 2 days earlier as a result of a work relocation for her husband who is an engineer. They were looking to purchase a car that can provide basic transportation needs for them and their 2 year-old daughter. When we arrived at the dealership, I immediately laid out to our salesperson, Mike Thibodeau, my niece’s situation regarding credit history. We waited in the lobby while he goes and talk to someone in the Finance department. After a few minutes, Mike came back and took me to the office of the Finance Director, Brian Mouffe. When we entered Brian’s office he was on his cell phone texting. Mike, introduced me and briefly explained our situation. Brian, continued texting and never even looked up to acknowledge my presence. All he said (while still texting) was, “there’s nothing we can do for them, they can pay cash or find a co-signer”. All that time while we were in his office, Mr. Mouffe did not bother to stop even for a couple of seconds and acknowledge my presence! When we left his office, he was still on his cell phone texting! For a brief moment there, I thought Mr. Mouffe was rude and very unprofessional. That was probably the worst treatment I ever received as a customer. I felt humiliated and unappreciated! Mr. Mouffe’s demeanor made me feel like we were wasting his time and that he can’t get rid of us fast enough knowing that they probably won’t make any money from us. We left that dealership feeling disgusted and vowed not to ever return and to make sure our family, friends, and co-workers know how we were treated at that dealership!!! We went to San Tan Hyundai, and they treated us with respect and sincerely tried to help us. My niece put an $8,000 downpayment on a $17,000 pre-owned Sonata. The interest rate was a little high but they understand that they have to bite the bullet until they can build a solid credit history. They were happy and we truly appreciate the great customer service this dealership extended to us! To the salesperson’s credit at Big 2 Toyota, Mr. Mike Thibodeau has been very professional and treated us kindly. Thank you. BIG 2 TOYOTA HAS JUST BEEN ENTERED TO OUR FAMILY’S LIST OF WORST CUSTOMER SERVICE!!! More

FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED TOWING WITH OUR HIGHLANDER. WE FORGOT TO MENTION THAT WHEN WE GOT OUR HIGHLANDER HOME THE S FOR APRIL JACOB: WE MET WITH YOU THIS WEEK AND DISCUSSED TOWING WITH OUR HIGHLANDER. WE FORGOT TO MENTION THAT WHEN WE GOT OUR HIGHLANDER HOME THE SPOILER WAS DAMAGED BEFORE THE SALE. THE SALES PERSON SAID APRIL WOULD SCHEDULE REPAIRS AND CONTACT US AS WHEN TO BRING THE CAR IN. PLEASE CONTACT US. IRWIN & SARAH BIGGS, 480-899-1652. THANKS FOR APRIL JACOB More