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Big Two Toyota of Chandler

Chandler, AZ

3.4
299 Reviews
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1250 South Gilbert Road

Chandler, AZ

85286

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Showing 299 reviews

March 31, 2014

Nickel and Dimed I was looking for a reasonably honest dealer for my 2010 Toyota Venza. I didn't find it here. Toyota sent out an ad for brakes and I needed brakes. More

by ASUMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Apr 01, 2014 -

Big Two Toyota of Chandler responded

Beth I just wanted to apologize for any confusion when you were in for service last week. I have reviewed the coupon and it does state that it is for TCMC pads only and does not include rotor resurface. I agree that when the appointment was set they should have checked to see if the TCMC brake pads were available for your particular vehicle. Unfortunately they are not and the Person you spoke to when setting appointment did not realize. I do apologize for the poor communication on that part. We did still offer to replace the pads for the quoted $99.95 however. The additional expense would have been to machine the rotors because your vehicle had a brake pulsation and simply replacing the brake pads would not have corrected that concern. The advisor felt it was better to be upfront with you than to replace the pads and then have you upset because it did not resolve the pulsation when braking. If the rental vehicle was not full when you left we would not have charged you for the fuel. Since you did put fifteen dollars in fuel in the vehicle I waived the rental charge. The shop supplies that are included for miscellaneous supplies such as grease, shop rags, etc. was also waived on your bill. If we would have done the front and rear brakes as well as machine the rotors it would have been $400 plus tax. This would have been less than the $450 you stated Sun Devil would have charged. I am sorry we did not meet your expectations and would be willing to give you a $50 in store credit it you would like to give us another opportunity. Chris Henkel Service Director Big Two Toyota Scion of Chandler 1250 S. Gilbert Road Chandler, AZ 85286 480-898-6006 Office 480-898-6006 Fax chris.henkel@bigtwo.com

March 27, 2014

You've got to see this dealership Last November I got an amazing price on a new 2014 Toyota Corolla S, a couple of thousand less than what was offered by the dealership I've worked wit More

by leefk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Remington
March 18, 2014

I lost my $8,500! My deal was suppose to be to PURCHASE a vehicle NOT lease one! I signed papers(2 sets) after all the numbers were figured out. Their records show, I did not put a penny down. More

by KPaola
Price
Recommend Dealer
No
Employees Worked With
Larry Mylek & Brandon Oliver
Apr 14, 2014 -

Big Two Toyota of Chandler responded

Ms. Paola, I apologize that you feel that your paperwork should have been processed as a purchase and not a lease. I agree that there are a lot of pieces of paperwork to complete and that it can get confusing. I have reviewed all of the paperwork regarding your transaction and can confirm that you were given the "Cash for Clunkers" funds and that your down payment was reflected in the lease. In fact, I have emailed you copies of these documents as well for your own records. I also wanted to let you know that I also went through the paperwork and confirmed that you did not pay over MSRP for your vehicle and that you also were able to take advantage of a subvened lease with Toyota. I do apologize that you feel that this was not your intent and would be more than happy to work with you to minimize any further issues or concerns. While I can't go back and change a transaction from 3 years ago, I would like to try and make your lease-end options as easy for you as possible. Thank you, Brett Henkel, General Sales Manager, Big Two Toyota Scion of Chandler.

Apr 20, 2014 -

KPaola responded

I do not know where you emailed me. I have not received anything. I am more than willing to take this to the next level. I was "tricked" when signing the paperwork and you know it. We never discussed leasing as an option! Why would I have put so much money down and put different wheels on a vehicle I was not planning to keep.

March 07, 2014

Fantastic service. Their customer service goes above and beyond my expectations. Even my kkids love to take the car in for service so they can play on the ship inside the dealership. More

by suzanneyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 15, 2014

This is my second visit here and I'm very pleased with the customer service. Billy Garlin was my service rep both times and he was very courteous and helpful. I recently purchased my first Prius and More

by reginahigh12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Garlin
February 01, 2014

Kevin went out of his way to contact my dealer in Florida to obtain information regarding the warranty I had purchased when I bought the car. After getting the info he made sure that the necessary repairs w More

by nu2golf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Maher
January 05, 2014

I went to big Two to buy my first new car. I choose this dealership because my Aunt knows the the Sales Mgr and did not want me to have a high pressure or bad experience. Unfortunately it was a horrible exp More

by SierraJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billl and Coy
December 14, 2013

I recently traded in my 2012 Camry for a 2013 Highlander and could not be more pleased with my car buying experience on both occasions. Big Two Toyota is a great dealership to work with when it comes to car More

by azrhyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Castillo
November 27, 2013

Hands down the best car buying experience I have ever had. The staff there is incredible. Well done and a big Thank-you to all at Big Two! More

by lano1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 14, 2013

Rude service from Edie emery. She acted put out when I requested to use my pre-purchased auto care maintenance voucher. She was dismissive of my concerns and acted annoyed and never confirmed whether the More

by ChloeB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edie emery
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