Big Two Toyota of Chandler

Rip Off The goal of the service dept at Big Two is to rip people off. On my Toyota, the center display screen went dead. Big Two quoted me $1,500 to replace. The goal of the service dept at Big Two is to rip people off. On my Toyota, the center display screen went dead. Big Two quoted me $1,500 to replace. I went to another valley Toyota dealer and they told me that Toyota covers this under warranty for 9 years, regardless of mileage. They replaced it for free. Big Two service department is a bunch of crooks. More

Was good at one time, but now as a repeated customer HORRIBL We have been coming to this location since we moved to AZ. Lately, my car's cabin would fill up with a fuel smell. Each time I have brought it in ther We have been coming to this location since we moved to AZ. Lately, my car's cabin would fill up with a fuel smell. Each time I have brought it in there was been no visible leak and no smell. The service technician B treated both myself and my husband like we were complete morons! He told my husband that since there was no smell or leak there was nothing that they could do. We took photos of the leak on the ground plus where we could see gasoline on the engine but he was unwilling to help us out. My husband wanted to show the photos to the mechanic that would work on the car so that they would know where to look & show him in person. Since we didn't have an appointment on Saturday and they would have to recreate the leak and smell so my husband left. We are planning on taking it back to our home town Toyota (400 miles away) as they will look at our photos and have my husband show them where he saw the pool of gasoline. I will be contacting Corporate Totyota regarding this hazardous issue with my car and that this location is unwilling to listen to our concerns and take us seriously. More

Great service!! First time getting Jeremy, he was WONDERFUL! Made me feel like he really cared that I had a good experience... Will ALWAYS ask for him when I come bac First time getting Jeremy, he was WONDERFUL! Made me feel like he really cared that I had a good experience... Will ALWAYS ask for him when I come back!! More

Bill Craven for New Prius V Bill took all the time needed to work with my wife and me towards the purchase of our new Prius. A wonderful experience. Highly recommend. Bill took all the time needed to work with my wife and me towards the purchase of our new Prius. A wonderful experience. Highly recommend. More

Horrible Maintenance Experience WOW-THIS is Toyota? Had my car in for a routine oil change that took almost 2 hours. Pretty slow, but then was told I needed new wiper blades & that I WOW-THIS is Toyota? Had my car in for a routine oil change that took almost 2 hours. Pretty slow, but then was told I needed new wiper blades & that I could only buy them from Toyota. When I begged to differ ( I bought & installed new ones from Auto Zone just 2 months earlier ) I was met with Major Attitude from the guy "handling" my maintenance. Up in my face promising I was wrong (thanks for calling me, your customer, a liar) and that he would PAY ME to prove I bought those blades at an auto supply store. Huh,really?? Had a quick chat with the sales manager who tried to smooth things over. But, nah, that whole drama was just wrong & they need to take a closer look at who's "servicing" their customers. More

Not veteran friendly ...They will ignore your USAA quote and use it against you. Once they have your information its sold off to everyone. They will seriously lowball your ...They will ignore your USAA quote and use it against you. Once they have your information its sold off to everyone. They will seriously lowball your trade. Wave off if you are military, Vet, or USAA!!! More

Coupon is worthless I presented a coupon for 15% off for 92k+ maintenance at the time of write up as the instructions said. At that time my service adviser, Adam Rodrigu I presented a coupon for 15% off for 92k+ maintenance at the time of write up as the instructions said. At that time my service adviser, Adam Rodriguez told me that he couldn't use this 15% coupon on already discounted prices. He showed me no prices that was being discounted. He didn't show me anything that said this is normal price and this is the already discounted price. In fact I had called a few months ago about transmission flush and it was the same price then as it was yesterday. When I came to pick up my vehicle he gave me 5% off a couple of items that saved me about 25 dollars. I paid 903 dollars for service expecting to get about a 120 dollar discount. He told me it wasn't much but it was something because he couldn't give me the 15% on already discounted prices. This was basically a slap in my face and more of an insult than anything. I understand he is probably on commission and I feel he just took my savings. To me it seems pointless to have a coupon advertised and then you are told that they count honor it on already discounted prices. How do I know what the original prices are and how do I know that they are discounted. I don't and neither does anyone else. So the next time I go to another Toyota service department, I will get the final price in writing before I even mention coupon. It is a tactic I assume that you always use so this is why I will not refer you to anyone and why I don't intend to visit this service department again. More

Why go anywhere else What a great experience! I called big two requesting info on a new tundra and literally drove away with a new truck in less than an hour. I knew what What a great experience! I called big two requesting info on a new tundra and literally drove away with a new truck in less than an hour. I knew what I was looking for and Brian told me they would have a truck detailed and ready to go which I have heard before from other dealers.... I walked into the dealership to where I was greeted immediately and I had a few quick discussions where and then I was asked to wait while some paperwork was prepared. As I sat in the waiting area I noticed an enclosed garage that looked like something out of a nascar racing team garage with multiple cars displayed for viewing, I immedinely walked into this area and the first vehicle I saw was white Crew max tundra with graphite interior on display with all the doors open and a red carpet walkway around it. I was hooked, as I walked around the vehicle I thought to myself this is exactly what I was asking for, little did I know that was the vehicle that Brian had prepped for me. Big MO came over and after a quick test drive I signed some papers and the truck was delivered to my house shortly thereafter! I can't express enough what a perfect and exciting experience this was! Thanks Big Two and the entire team involved More

No pressure sales When my husband and I came to Big Two Toyota, we had already had a few bad experiences with other dealerships in the area and advised Jaime of this an When my husband and I came to Big Two Toyota, we had already had a few bad experiences with other dealerships in the area and advised Jaime of this and asked he be straight and honest. We explained our bad credit/low budget situation and he immediately went to work. We were only at the dealership for about an hour the first day but needed to return with our previously arranged co-signer the next day (co-signer's schedule required this, not any delay on Jaime's part). Once we arrived, Jaime had everything ready to go and was just a matter of paperwork, signing, printing, etc. and we were on our way! We very much appreciate Jaime for not trying to push something onto us outside our budget and cannot thank him enough for his hard work on the deal. And to the rest of the staff that made our experience so quick and painless, thank you so much! More

Fast, friendly and knowledgeable After much deliberating found the vehicle I wanted on the internet. The longest part of the process was locating the vehicle on the lot. Turned out After much deliberating found the vehicle I wanted on the internet. The longest part of the process was locating the vehicle on the lot. Turned out it was on the overflow lot. Drove it, decided on it, negotiated and drove home in record time. Dana couldn't have been more helpful, informative or friendly at the start of the process then turned me over to Jaime. Jaime was extremely pleasant, professional and knowledgeable in a way that was conversational and in no way felt condescending or pressuring. The dealership is fresh and a comfortable place to be making 2-3 hours seem like half the time. The financing department people are incredibly efficient and pleasantly professional. Love, love, love my 2014 RAV4 Limited AWD and in no way feel as if I've stepped down from my 2007 Lexus ES 350. A word about the negotiating process at this dealership - not once did someone approach me with the dreaded "how much do you want to pay a month?" routine. After deciding trade-in value (amazingly fair) and vehicle price (a great deal) the parameters of the monthly payment based on down payment and terms were addressed. I would recommend this dealership any chance I get. More