Big Two Toyota of Chandler

2014 Camry Purchase I was on my way to another brand dealership to trade in my car and purchase a new model of the same make and model. My brother in law, who just purch I was on my way to another brand dealership to trade in my car and purchase a new model of the same make and model. My brother in law, who just purchased a new Toyota Corrolla from Big Two Toyota, suggested I check out the Toyota line. He bragged about the dealership and the quality of his Toyota. Jerry Watson met us on the lot (not the same salesperson that assisted my brother in law) and inquired about my needs. It was very professional and appropriate that Jerry communicated with me on the specs of the vehicle, he did not focus all the mechanical talk to the male who was not purchasing the vehicle. I appreciated that he respected that I may understand this details and that I would be the primary owner not my brother in law. Jerry was very relaxed and not pushy on his sales approach, I never felt pressed to buy if I was not satisfied with the vehicle or price. Jerry worked with me to meet my needs and provide me with an excellent vehicle. Jerry was very knowledgable on the Toyota line and his to operate all the features. He walked me through the entire process of the purchase and financing, provided us lunch at the cafe and took special care in showing me my vehicle in the garage and ensuring that there were no blemishes. He even used my phone to take a photo of me and my new car. He set me up with service to tint my windows (part of the purchase agreement). I was able to get in within a week and Grant Foster was very attentive and took great care of me, everyone in service was prompt and very helpful. Thus far I am very happy with my Toyota Camry, as long as Big Two Toyota continues to provide great service on my future visits I would be a loyal Toyota customer for future purchases and HAPPY to recommend Big Two Toyota (which I've raved about all week to my coworkers). They took great attentive care of me and I couldn't be happier with my purchase. More

Toyota Tacoma base I went to this dealer looking for a base Tacoma. I was greeted by an Internet sales manager "Chip Chip" who showed me the truck I wanted. It was the c I went to this dealer looking for a base Tacoma. I was greeted by an Internet sales manager "Chip Chip" who showed me the truck I wanted. It was the cheapest truck there and not for one second did he try to up sell me something I did not want. There was no pressure from him. I told him what I wanted, test drive it, offered a fair price and it was accepted. He made the whole process very easy and treated me with respect. Even in finance I was not pressured to buy products I did not want. Even after buying a lower priced vehicle they made me feel like I just bought a $50000 truck. I would highly recommend this dealer and will be getting all my service done here too. More

Rip Off The goal of the service dept at Big Two is to rip people off. On my Toyota, the center display screen went dead. Big Two quoted me $1,500 to replace. The goal of the service dept at Big Two is to rip people off. On my Toyota, the center display screen went dead. Big Two quoted me $1,500 to replace. I went to another valley Toyota dealer and they told me that Toyota covers this under warranty for 9 years, regardless of mileage. They replaced it for free. Big Two service department is a bunch of crooks. More

Was good at one time, but now as a repeated customer HORRIBL We have been coming to this location since we moved to AZ. Lately, my car's cabin would fill up with a fuel smell. Each time I have brought it in ther We have been coming to this location since we moved to AZ. Lately, my car's cabin would fill up with a fuel smell. Each time I have brought it in there was been no visible leak and no smell. The service technician B treated both myself and my husband like we were complete morons! He told my husband that since there was no smell or leak there was nothing that they could do. We took photos of the leak on the ground plus where we could see gasoline on the engine but he was unwilling to help us out. My husband wanted to show the photos to the mechanic that would work on the car so that they would know where to look & show him in person. Since we didn't have an appointment on Saturday and they would have to recreate the leak and smell so my husband left. We are planning on taking it back to our home town Toyota (400 miles away) as they will look at our photos and have my husband show them where he saw the pool of gasoline. I will be contacting Corporate Totyota regarding this hazardous issue with my car and that this location is unwilling to listen to our concerns and take us seriously. More

Great service!! First time getting Jeremy, he was WONDERFUL! Made me feel like he really cared that I had a good experience... Will ALWAYS ask for him when I come bac First time getting Jeremy, he was WONDERFUL! Made me feel like he really cared that I had a good experience... Will ALWAYS ask for him when I come back!! More

Bill Craven for New Prius V Bill took all the time needed to work with my wife and me towards the purchase of our new Prius. A wonderful experience. Highly recommend. Bill took all the time needed to work with my wife and me towards the purchase of our new Prius. A wonderful experience. Highly recommend. More

Horrible Maintenance Experience WOW-THIS is Toyota? Had my car in for a routine oil change that took almost 2 hours. Pretty slow, but then was told I needed new wiper blades & that I WOW-THIS is Toyota? Had my car in for a routine oil change that took almost 2 hours. Pretty slow, but then was told I needed new wiper blades & that I could only buy them from Toyota. When I begged to differ ( I bought & installed new ones from Auto Zone just 2 months earlier ) I was met with Major Attitude from the guy "handling" my maintenance. Up in my face promising I was wrong (thanks for calling me, your customer, a liar) and that he would PAY ME to prove I bought those blades at an auto supply store. Huh,really?? Had a quick chat with the sales manager who tried to smooth things over. But, nah, that whole drama was just wrong & they need to take a closer look at who's "servicing" their customers. More

Not veteran friendly ...They will ignore your USAA quote and use it against you. Once they have your information its sold off to everyone. They will seriously lowball your ...They will ignore your USAA quote and use it against you. Once they have your information its sold off to everyone. They will seriously lowball your trade. Wave off if you are military, Vet, or USAA!!! More

Coupon is worthless I presented a coupon for 15% off for 92k+ maintenance at the time of write up as the instructions said. At that time my service adviser, Adam Rodrigu I presented a coupon for 15% off for 92k+ maintenance at the time of write up as the instructions said. At that time my service adviser, Adam Rodriguez told me that he couldn't use this 15% coupon on already discounted prices. He showed me no prices that was being discounted. He didn't show me anything that said this is normal price and this is the already discounted price. In fact I had called a few months ago about transmission flush and it was the same price then as it was yesterday. When I came to pick up my vehicle he gave me 5% off a couple of items that saved me about 25 dollars. I paid 903 dollars for service expecting to get about a 120 dollar discount. He told me it wasn't much but it was something because he couldn't give me the 15% on already discounted prices. This was basically a slap in my face and more of an insult than anything. I understand he is probably on commission and I feel he just took my savings. To me it seems pointless to have a coupon advertised and then you are told that they count honor it on already discounted prices. How do I know what the original prices are and how do I know that they are discounted. I don't and neither does anyone else. So the next time I go to another Toyota service department, I will get the final price in writing before I even mention coupon. It is a tactic I assume that you always use so this is why I will not refer you to anyone and why I don't intend to visit this service department again. More

Why go anywhere else What a great experience! I called big two requesting info on a new tundra and literally drove away with a new truck in less than an hour. I knew what What a great experience! I called big two requesting info on a new tundra and literally drove away with a new truck in less than an hour. I knew what I was looking for and Brian told me they would have a truck detailed and ready to go which I have heard before from other dealers.... I walked into the dealership to where I was greeted immediately and I had a few quick discussions where and then I was asked to wait while some paperwork was prepared. As I sat in the waiting area I noticed an enclosed garage that looked like something out of a nascar racing team garage with multiple cars displayed for viewing, I immedinely walked into this area and the first vehicle I saw was white Crew max tundra with graphite interior on display with all the doors open and a red carpet walkway around it. I was hooked, as I walked around the vehicle I thought to myself this is exactly what I was asking for, little did I know that was the vehicle that Brian had prepped for me. Big MO came over and after a quick test drive I signed some papers and the truck was delivered to my house shortly thereafter! I can't express enough what a perfect and exciting experience this was! Thanks Big Two and the entire team involved More