Big Two Toyota of Chandler
Chandler, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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BEST CUSTOMER CARE EVER I just want to thank the Fleet Management Team Chad Salerno and Rick Kanitz for the best service I have ever received at a car dealership. These gentl I just want to thank the Fleet Management Team Chad Salerno and Rick Kanitz for the best service I have ever received at a car dealership. These gentlemen saved me allot of money and went above and beyond the call of duty. Thumbs up and I recommend them to everyone. Call and ask for Rick as he was my Sales Consultant. I have never been impressed at car dealers but this time was the best and I will never go anywhere else again! More
Not willing to deal. Everybody has different experiences and I am no different. I was interested in buying a new Corolla but the sales manager at Big Two, who told me tha Everybody has different experiences and I am no different. I was interested in buying a new Corolla but the sales manager at Big Two, who told me that I seemed unwilling to work with them, refused to come down in price and instead wanted me to put down more $$ and extend my payments to 84 months!! I ended up going to Earnhardt Toyota and saved 3 times what Big Two was willing to come down and I only needed to put down half as much while getting the payments that I wanted and at the term length that I wanted. The funny thing about all this is the fact that the Corolla I purchased from Earnhardt was the one I test drove at Big Two earlier. (Earnhardt traded them a white one for it.) Funnier still is that the salesman at Big Two called me the next morning to tell me about a white Corolla they had just received. My wife and I laughed but the salesman did not when I called him back and told him the whole story. I gave Big Two only 1-star because of the no-sale. More
Ask for Monty xxxx The employees at Big Two Toyota Scion of Chandler were all AMAZING! Monty xxxx was my sales rep and he helped me find the PERFECT truck. After looking The employees at Big Two Toyota Scion of Chandler were all AMAZING! Monty xxxx was my sales rep and he helped me find the PERFECT truck. After looking at many vehicles I changed my mind about the style and features I wanted and he was happy to accommodate. He did everything possible to make sure I was satisfied with my purchase and found the truck that met my needs. If you have the privilege of purchasing a car from Big Two Toyota Scion of Chandler you should ask for the following employees to assist you: Monty xxxx (Sales and Leasing Consultant), Angel Romero (Sales Manager), and Ruben Abreu (Finance Manager). I guarantee they will be very helpful and you will get the best possible price. More
Great Experience with Monty xxxx! Recently my husband and I purchased a Certified Used Prius V at Big Two. We had found what appeared to be our perfect vehicle online at Big Two. The o Recently my husband and I purchased a Certified Used Prius V at Big Two. We had found what appeared to be our perfect vehicle online at Big Two. The online carfax that included details about the remaining factory and certified vehicle warranties was helpful and we decided to head in to the dealership. Monty xxxx swooped us up in a golf cart and made our experience comfortable and easy. We had done a fair amount of research on the car prior to deciding to pursue purchasing one, and as such I found myself even correcting or questioning the accuracy of some of the information given by salesmen at other dealers. Monty was very knowledgeable about the Prius V and answered all our questions accurately and with ease. Monty was very professional but in a way that did not feel cold or uncomfortable. He helped us get the best deal possible for our trade and purchase. I had walked away from other dealers because of the lack of transparency during the process and I was very happy with both Monty xxxx and Diego Verdugo in finance on this front. I received direct answers to all my questions. We appreciated the tour of the dealership and its many amenities. Every employee we interacted with had a smile on their face and seemed to be genuinely interested in ensuring a positive car buying experience for us. Thank you! More
Beyond Satisfactory! I was shopping for my very first car and upon sending an online price request, I was contacted by Rick Kanitz, an Internet Fleet Manager. I was ve I was shopping for my very first car and upon sending an online price request, I was contacted by Rick Kanitz, an Internet Fleet Manager. I was very pleased with the Rick's honest and upfront attitude. He was very helpful in walking me through different body trims, colors, and specifications. He even came in super early the next day to close the deal because that's the only time that worked for me! If you're not particularly fond of the usual pushy car salesman, I would definitely recommend you go to Rick! He worked with me and gave me a really good deal for a new Corolla that other dealerships refused to "meet or beat"! In addition, the finance paperwork didn't take as long as I expected and I was out of there by 1pm. Big Two's customer service was beyond satisfactory- I also noticed a stain on one of the car seats after I drove off with the car and returned the next day. The detailers worked with me and made sure every inch of it was gone. And Rick was there every step of the way! More
My husband and I just bought a Parisian Night Blue Peal 2015 Toyota Camry. Our sale representative was Monty xxxx and he treated us like we were the only customers he had that day. I felt like a queen the way t Toyota Camry. Our sale representative was Monty xxxx and he treated us like we were the only customers he had that day. I felt like a queen the way they detailed the car and went over every option the car had to offer. Monty even ordered us a delicious dinner to enjoy while we waited to complete the financing. I was a Honda person before but because of Monty we are Toyota customers for life. Big Two was professional and Chris the owner went out of his way to make us feel appreciated and tell us that Monty would take good care of us. More
Best retail experience ever!! I have never had such a wonderful retail experience. Never once did I feel pressured or like I was just a sale. The friendliest salesman was sincerely I have never had such a wonderful retail experience. Never once did I feel pressured or like I was just a sale. The friendliest salesman was sincerely listening to our needs and wants. I could tell he wasn't just listening to respond, but he wanted to match us with the car we wanted and needed. Monty xxxx knew the inventory on their lot and what would meet our stated criteria. There is nothing better than a salesman who knows the product he sales, Monty knew them all and how they worked. We were treated like royalty. One of my pet peeves is how rude some people are nowadays. But here we were treated with the utmost courtesy, and it meant so much to me. Monty and the Sales Manager worked overtime to get the best deal and financing possible for us. For which I will be forever grateful. I will never again shop for a car anywhere else. More
Upgraded Car not Price Monty helped me to get from a 2013 Corolla LE into a new 2015 Corolla Eco Plus with the same payment price. Monty helped run the numbers and was no pr Monty helped me to get from a 2013 Corolla LE into a new 2015 Corolla Eco Plus with the same payment price. Monty helped run the numbers and was no pressure. Great experience at a dealership. More
MONTY HELPED US OUT GREATLY We recently purchased a new Sienna from Big Two Toyota, and I have to say the experience was the best in my long career of purchasing vehicles (31yrs) We recently purchased a new Sienna from Big Two Toyota, and I have to say the experience was the best in my long career of purchasing vehicles (31yrs). Monty xxxx was our account representative. He was instrumental in the sale by exhibiting low pressure sales, rapid negotiations, and very attentive to our schedule, price points and service. Wish more salesmen were like Monty. More
First New car RAV4 limited- Jeff Capshaw I recently decided to buy a new car (my first) and decided on the 2015 RAV4 Limited. I spent a lot of time deciding on the exact car and features I w I recently decided to buy a new car (my first) and decided on the 2015 RAV4 Limited. I spent a lot of time deciding on the exact car and features I wanted and then drafted an email to send to different dealerships in Arizona to get both the car and the price I decided on. I spoke with many individuals over the phone and through email, but one person stuck out from the rest. Mr. Jeff Capshaw with Big Two Toyota Scion of Chandler. He was the only person I felt actually took the time to read my email, find the car I wanted, and draft up a price quote with everything I wanted included and at the best price. I will not go into the details of my interactions with other individuals from other dealerships, but will say that Jeff was the most professional of the bunch. Once we came to an agreement on the price of the car, my father and I took a day trip up to Chandler to pick it up and complete the paperwork. When we arrived Jeff met us at the front and helped us get the process started. While waiting for the financing department Jeff gave us a free lunch and even passes for my mother and I to get free pedicures when I bring the car in for its first tune up. Start to finish the process took about 2 hours which was great since we had a two hour trip back to Tucson. Everyone I interacted with at the dealership was kind and professional. I especially liked the "pressure free" atmosphere that Jeff created throughout my experience with him. I set out with the goal of buying the car I wanted for the price I wanted even if that meant driving further to get that. I can honesty say I met all those goals and am so thankful for the respect I was shown throughout the buying process by Jeff Capshaw. I highly recommend both this dealership and Jeff! More