Big Two Toyota of Chandler

Pleasant sales experience We visited Big Two to explore trading in our 5-yr-old Ford Escape for something newer with better gas mileage. We expected to spend a long, tedious da We visited Big Two to explore trading in our 5-yr-old Ford Escape for something newer with better gas mileage. We expected to spend a long, tedious day there, as that's what we've come to expect of car dealers. We were greeted by Monty xxxx who soon felt like a friend, rather than a salesman. We thought we wanted (and could only afford) to buy used, and he found two used cars we liked very much to test drive. However, one was out of our price range and the other we rejected for other reasons. Monty suggested perhaps a new car might meet our needs better and could be less expensive, as well. We left that day with a new RAV4, and we couldn't be happier. Monty and Brandon, the finance person, were both great to work with, answering our questions and addressing concerns. We returned a couple days later to purchase some accessories, and Larry in the parts dept. was very helpful, as well. More

Best service center ever I had dropped my 2014 Toyota RAV4 for breaks pads check, Shane Borg did his job 100% right. I'm dealing with Shane for long time and he always left I had dropped my 2014 Toyota RAV4 for breaks pads check, Shane Borg did his job 100% right. I'm dealing with Shane for long time and he always left smile on my face by doing his job and time right. Thank you Shane, and Big Two Toyota for the best service you had. More

Misleading service department WE have purchased several new vehicles from this dealer and will never buy here again. Their service department sucks. Their service department sucks. WE have purchased several new vehicles from this dealer and will never buy here again. Their service department sucks. Their service department sucks. My wife was always disrespected there and belittled as if she knew nothing and there was always a real problem at bay. One time the rear differential was going out at 50.000 miles (Tacoma) They said nothing was wrong to her. I had to go in myself and finally they took it serious and replaced it. What does that tell you? I always had to go in on the many issues we have had on our vehicles because she got disrespected every time. There were always real problems that were in need of warranty repair. Now one of our vehicles has a knocking and the main service guy David says it is normal, that all of the new vehicles knock. We have 95,000 miles on this truck. I have the identical truck, same year, it doesn't knock!! I am in the process of getting it analyzed somewhere else, but one thing I can assure you is that we will never buy from Big Two Toyota again. Just the fact that they have made my wife seem so inferior and like she doesn't know anything is bad enough, but the fact that these were real problems we have had over the years that ended up getting repaired, but only after I had to personally go in and make noise. That is no way to run a business this size. Maybe they think they are so big that little comments like ours wont make a difference. We know better than that don't we? More

AWESOME EXPERIENCE I am so happy I bought my Toyota RAV 4 at this dealership!! I will go nowhere else and I know I will receive the best care and respect for me and my I am so happy I bought my Toyota RAV 4 at this dealership!! I will go nowhere else and I know I will receive the best care and respect for me and my car at this dealership! More

BEST CUSTOMER CARE EVER I just want to thank the Fleet Management Team Chad Salerno and Rick Kanitz for the best service I have ever received at a car dealership. These gentl I just want to thank the Fleet Management Team Chad Salerno and Rick Kanitz for the best service I have ever received at a car dealership. These gentlemen saved me allot of money and went above and beyond the call of duty. Thumbs up and I recommend them to everyone. Call and ask for Rick as he was my Sales Consultant. I have never been impressed at car dealers but this time was the best and I will never go anywhere else again! More

Not willing to deal. Everybody has different experiences and I am no different. I was interested in buying a new Corolla but the sales manager at Big Two, who told me tha Everybody has different experiences and I am no different. I was interested in buying a new Corolla but the sales manager at Big Two, who told me that I seemed unwilling to work with them, refused to come down in price and instead wanted me to put down more $$ and extend my payments to 84 months!! I ended up going to Earnhardt Toyota and saved 3 times what Big Two was willing to come down and I only needed to put down half as much while getting the payments that I wanted and at the term length that I wanted. The funny thing about all this is the fact that the Corolla I purchased from Earnhardt was the one I test drove at Big Two earlier. (Earnhardt traded them a white one for it.) Funnier still is that the salesman at Big Two called me the next morning to tell me about a white Corolla they had just received. My wife and I laughed but the salesman did not when I called him back and told him the whole story. I gave Big Two only 1-star because of the no-sale. More