Big Two Toyota of Chandler

Get a second opinion on repairs needed I was going to wait a few more days before writing this review to give Wally Henkel the General Manager a chance to speak with me, but after seeing al I was going to wait a few more days before writing this review to give Wally Henkel the General Manager a chance to speak with me, but after seeing all these other reviews I now realize my situation isn’t as unique as I thought it was. I’ve also realized that Chris Henkel is the one who responds to the complaints and given that I was at the dealership yesterday and had asked to speak with him and I was told “he was buried under paperwork” and couldn’t talk to me I’ve decided to share my story. They sent someone else to talk with me but it was all excuses and I wasn’t there and you must have misunderstood. Service: I have a 2009 Toyota Carolla. On Friday August 12, 2016 I got to work and it wouldn’t go into park. I could get it into neutral, but it wouldn’t release my key. I drove to the dealership and saw my service representative Big Mike. I got a rental car at my cost and returned to work. I received a call a few hours later that it was my transmission and would be $5600 to repair. My vehicle has 165,000 miles so it didn’t make sense to repair it. I left work to go back to the dealership to see about getting a new car and make arrangements to have my car towed home. Talking to sales was the biggest mistake I’ve ever made. See 2nd review on Sales. I had the vehicle towed to my home to be looked at by someone else. Here is what the dealership said is wrong with my car: shifter cable stretched, park/neutral/drive switch broken, arm that comes off the front prndl swith bent and transmission needs replaced. My shifter cable is stretched/broken, by park/neutral/drive switch is broken, but here is where it gets interesting. We aren’t sure that the transmission is broken. I’m still waiting for the final word. However the bent arm that comes off the prndl switch that may have caused the transmission damage was done by the service department forcing my car into park!!! That is how it got bent. I would also like to note that I had to go to the dealership to meet the tow truck as Doug from sales put my car key in his personal locker and not back with the service desk. When I went back with the tow truck we also discovered my plates had been removed as well as my registration. I DIDN’T sign a contract to buy a new car or trade mine in. More

Great Dealership David Pennington was our salesman and he was great to work with. He was not the typical pushy care salesman, but spent all the time needed with us, l David Pennington was our salesman and he was great to work with. He was not the typical pushy care salesman, but spent all the time needed with us, looking at various new and used care options and providing information and details as needed. Everyone else we worked with provided as good of a negotiation and purchase experience as we have ever had at any dealership (and better). We came to Big Two because of the tax advantage they have, but left feeling like we had found the best dealership in the valley. More

Great customer service Me and my husband visited quite a few dealerships looking to lease our first new vehicle. We went here on a whim one night just to browse at some fami Me and my husband visited quite a few dealerships looking to lease our first new vehicle. We went here on a whim one night just to browse at some family SUVs. Michael Kanneg greeted us and helped us out. He showed us the new Highlander, which we really liked. Not expecting anything, we went inside to talk numbers and get a payment estimate. Michael and Tony (his manager) were very kind, honest, and super helpful. Not once did we feel rushed or pressured into anything. It was such a relief to have amazing customer service from them after the nightmare sales reps we met at the other dealerships that day! I knew right away we wanted to do business with them because we would be treated right. We were able to take home the vehicle for the night to see how we liked it. The next day we came back and got an awesome deal on our lease! I can't thank Michael K enough for being so friendly, straightforward, and genuine. We even had an emergency situation come up in the middle of financing and everyone was very accommodating to us. Chandler Toyota has a customer for life!! And we absolutely love our 2016 Highlander! :) More

Service I received.. Exceptional good experience: Salesman was very helpful, guiding and made me feel very comfortable. My Finance officer was very thorough, and worked Exceptional good experience: Salesman was very helpful, guiding and made me feel very comfortable. My Finance officer was very thorough, and worked very diligently on my contract. Very pleased with my whole experience. More

Able to me our needs Worked with Fred the manager in the fleet dept and he was able to make our situation to work and stayed with us through the whole process. Kenny in Worked with Fred the manager in the fleet dept and he was able to make our situation to work and stayed with us through the whole process. Kenny in finance again worked the miracles to provide us with the coverage we needed with out the the hassles of nickel and dime tactics that everyone else uses. They were interested in taking care of us. More

Sammy was great Sammy Beardmore in the Fleet/Internet department at Big Two made purchasing our new Prius a great experience. There was no pressure, no haggling over Sammy Beardmore in the Fleet/Internet department at Big Two made purchasing our new Prius a great experience. There was no pressure, no haggling over price. I went in with a quote on a vehicle special from the Big Two website (a Prius V for an amazing price) and one from TrueCar. Both cars were exactly as described, right down to the awesome prices. We test drove the vehicle we were most interested and were sold. Sammy was gracious, knowlegable, and considerate (he even got a meal from the cafe for us before it closed as we had missed dinner to get to the dealership). Best experience ever while shopping for a new vehicle. More

Incredible Experience The whole process from full transparency from Joey by email in the internet department to Ruben in finance. What a great experience. When you are s The whole process from full transparency from Joey by email in the internet department to Ruben in finance. What a great experience. When you are spending a significant amount of money to purchase a vehicle the lack of stress they created was wonderful. I dont want to forget Griz (Dave) , Jeff Capshaw and all of the internet department. I can only imagine auto service will be the same. Thomas and Nancy Simko More

Stellar!!! These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toy These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toyota TRD Sport! We had the opportunity to speak to Wally Henkel and Chris Henkel for quite a while. They are just delightful! From Todd Chmelka, the Sales Manager who assisted us; to David Pennington, our Saleman; and Ruben Abreu, the Finance Manager; and last, but absolutely not least Meridith Black, the Delivery Specialist who helped us at the end of the process! We were treated like royalty! All dedicated, customer-focused people! A terrific place to buy a car, don't look any further! More