Big Two Toyota of Chandler

Exceptional Customer Service Best car buying and finance process. Their process is catered to the customer, organized, the right hand knows what the left is doing, all the departm Best car buying and finance process. Their process is catered to the customer, organized, the right hand knows what the left is doing, all the departments work together with everyone focused on the customer. More

poor training and rude managers I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only $40 but it needed to have the service department program it for $70. I looked around at prices and called back a few days later to make sure they still had the 3 key blanks left before driving down. This time the guy on the phone tells me the $40 key is NOT available for my car and the only key I can have is $200 and still then needs to be programmed. I don't have push button start and a simple key that gets me in the door shouldn't be that expensive. I tried talking to the parts manager, Jeff, but after only 30 seconds on the phone trying to explain what happen he hung up. I am still waiting for someone named Bret who I'm told is incharge of this place to call me back. There is no excuse for the apparent lack of training there employees have nor is there any excuse for the poor treatment from there "manager" who should care when his employees are telling me wrong information. I am currently at a different dealership paying for the work these guys couldn't figure out IS possible. More

Excellent Car Shopping Experience Let me start out by saying my family and I have not purchased a brand new vehicle from a dealership since 2002. However my parents car was getting ver Let me start out by saying my family and I have not purchased a brand new vehicle from a dealership since 2002. However my parents car was getting very old (1998 Honda Accord) and unsafe to drive so we looked into a Toyota as they are one of the most (if not most) reliable and dependable brands among car manufacturers. My father wanted a Corolla so I started doing my research on pricing and submitted my offer to 6-8 dealerships in the valley. I got many calls from different salesman, some were rude and aggressive, others offered me terrible pricing on the vehicle which I knew was overpriced. That was until Ron Munday had contacted me that same day, he was not the first salesman I spoke with over the phone however he was the only salesman that left a great impression (calm and patient) on me that day. He claimed Big Two Toyota would beat anyone's pricing as long as I brought him a certified quote from a competing dealership. I took up his offer and drove to the dealership to very next day to negotiate further on pricing and he did not lie at all when he said he could beat any competitors' pricing. I did not the purchase the vehicle that same day as my father wanted it to discuss pricing with my mother however the very next morning I had contacted competing dealerships to ensure my pricing was the lowest and indeed no one in the valley wanted to sell me a brand new 2017 Corolla SE for what Big Two Toyota was selling it to me for. Knowing that, I closed the deal with Mr. Munday that same morning (8/12/2017) and I can honestly say even though it is my first time purchasing a car through a dealership, I can speak volumes of how professional Ron Munday and Big Two treated my family and I. We felt welcomed and apart of the family the second we stepped foot into the dealership. Honestly, even if other dealerships were quoting a cheaper price I would have gladly given the sale to Mr. Munday for his professionalism and enthusiasm throughout the entire process and having to put up with me. He even gone as far as feeding my whole family to lunch while our new car was getting washed and ready to drive off the lot. Overall I am 110% satisfied and would recommend ANYONE to shop at Big Two Toyota as they demonstrate and deliver an excellent car buying experience. I can say I am a life-long customer at Big Two Toyota and our next future purchase will definitely be through this dealership again. Ask for Ron Munday, you will not be disappointed! More

Woo Hoo! Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. Thank Best car buying and financing experience I have ever had. The contract was clear and transparent. If I had a question, it was promptly answered. Thank you Ian! More

Best new car purchase ever. Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in the Wow these guys were amazing from beginning to end. I avoided buying a new car so i would not have to haggle and be pressured, but Dana and Phil in the internet department made this the easiest and most haggle free transaction ever. George in finance and Del with delivery were exceptional to. Thank you all for the smooth no pressure transaction. More

GO Elsewhere! Please, do yourself a favor. Go online and do some car price research before coming to Big Two Toyota. They are NOT a best-priced dealership. You will Please, do yourself a favor. Go online and do some car price research before coming to Big Two Toyota. They are NOT a best-priced dealership. You will find the same car/truck for thousands less from other Toyota dealers that give you their best price up front. I was disappointed to learn that after much negotiating for a new Corolla, I could have gotten the same exact car for much less at another dealer. Big Two will use the MSRP as a starting point in trying to make you think you are getting a great deal. Don't be fooled by their high-pressure sales tricks and tactics. Find other Toyota dealers in the Valley and check out their prices online, or use truecar.com. The 15 minutes or so it takes will save you tons and will be worth your time. Skip this "stealership!" More

Best experience at Big Two Toyota of Chandler Jon Miller, Jason Briggs and Ali from finance were sure to go out of their way to make it an exciting and fun buying experience. Jon told me if I had Jon Miller, Jason Briggs and Ali from finance were sure to go out of their way to make it an exciting and fun buying experience. Jon told me if I had any questions after the sale, be sure to call him. Many thanks guys! More

Postive experience with Big Two Toyota and Del Salter My husband and I do not enjoy car shopping but our experience at Big Two was very positive. Our salesperson Del Salter gave us as much time and inf My husband and I do not enjoy car shopping but our experience at Big Two was very positive. Our salesperson Del Salter gave us as much time and information we needed to purchase the right car for us. We never felted pressured and she always seemed to have our best in mind. We purchased a RAV4 AWD at Big Two Toyota. More