Big Two Toyota of Chandler

Long time Customer I’ve been coming to this dealership since I left Active Duty (Army) since 2010. I have bought 2 vehicles from this location and have not had an issue I’ve been coming to this dealership since I left Active Duty (Army) since 2010. I have bought 2 vehicles from this location and have not had an issue. I have dealt with the same service manager (Billy Garlin). I’ve never had an issue and he’s always been friendly and helpful. Also they have given been great advice in the maintenance of my vehicle, which has saved me tons of money on the long term. More

question the techs I am a FEMALE! I moved from out of state to AZ and have been trying to find a place to take my Toyota. I have been experienced horrible treatment by t I am a FEMALE! I moved from out of state to AZ and have been trying to find a place to take my Toyota. I have been experienced horrible treatment by this dealership. I have been giving the benefit of a doubt. But when you say I need a $700 radiator on a car that has 40,000 miles, I didn't hesitate to get a second and third opinion. SURE ENOUGH, my vehicle is in PERFECT condition. No signs or warning of my vehicle needing that type of service. I even got to see my diagnostic in person. BIG TWO you are full of it!! I really hope someone doesn't get hurt due to your lack of honesty! More

Nacho and the sales manager were a joy to work with. I would consider myself a "difficult" customer to deal with, especially when buying a vehicle, and the staff at Big2 was more than willing to go the I would consider myself a "difficult" customer to deal with, especially when buying a vehicle, and the staff at Big2 was more than willing to go the extra mile to take care of us. We really appreciated Nacho and will definitely be telling out friends and family. Thanks again! More

Was told I had free service for 2 yrs with purchase of 2016 Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was gettin Very dissatisfied with level of service & feeling like I need to accommodate the service dept anytime I bring in my 2016 Camry-I was told I was getting 2 yrs service with my purchase, but when I try to schedule,I'm told svc not necessary or covered-??!? More

Treated very professionaly by "Sammy Beardmore" While I did not purchase a vehicle from Big2, I did visit with them for pricing and a test drive. They were very price competitive. Their facility is While I did not purchase a vehicle from Big2, I did visit with them for pricing and a test drive. They were very price competitive. Their facility is the nicest auto dealership I have ever been in. My reason for buying elsewhere came down to "availability of the color my wife wanted" and to a lesser degree their location - which was quite a way from my home. Otherwise I would have had no problem buying from them. Nick More

Great Cistomer Service Grant & the lead mechanic Scott were excellent. They made sure that we understood and were 100% satisfied with the service that was done on our truck Grant & the lead mechanic Scott were excellent. They made sure that we understood and were 100% satisfied with the service that was done on our truck. Thank you! More

Exceptional Customer Service Best car buying and finance process. Their process is catered to the customer, organized, the right hand knows what the left is doing, all the departm Best car buying and finance process. Their process is catered to the customer, organized, the right hand knows what the left is doing, all the departments work together with everyone focused on the customer. More

poor training and rude managers I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only I called there sparta department looking to have an extra key made for my car. The first guy I talked to told me it was possible and they key was only $40 but it needed to have the service department program it for $70. I looked around at prices and called back a few days later to make sure they still had the 3 key blanks left before driving down. This time the guy on the phone tells me the $40 key is NOT available for my car and the only key I can have is $200 and still then needs to be programmed. I don't have push button start and a simple key that gets me in the door shouldn't be that expensive. I tried talking to the parts manager, Jeff, but after only 30 seconds on the phone trying to explain what happen he hung up. I am still waiting for someone named Bret who I'm told is incharge of this place to call me back. There is no excuse for the apparent lack of training there employees have nor is there any excuse for the poor treatment from there "manager" who should care when his employees are telling me wrong information. I am currently at a different dealership paying for the work these guys couldn't figure out IS possible. More