Big Two Toyota of Chandler

Classic BAIT and SWITCH I worked with a internet sales rep which we agreed upon the price over the phone which was an excellent offer. I made an appointment to meet with him I worked with a internet sales rep which we agreed upon the price over the phone which was an excellent offer. I made an appointment to meet with him the following day to test drive and "kick the tires" in hopes of driving away with it. I arranged outside financing for the total amount we agreed upon. When I arrived for the appointment, they vehicle was fresh off the truck so they needed an extra day to complete it (install decals, apply tint, check fluids, check air in tires, etc). Throughout the conversation, I confirmed with the rep 3 separate times that the price was the same as we agreed, he absolutely assured me that those are hard numbers and won't change. When I showed up the following day to pick up my new vehicle, they dropped the good ol' classic BAIT AND SWITCH! "Sorry Sir, we can't sell this vehicle for that amount. This is too far below invoice" They had 2 other reps try to 'work out a deal' with me but not even close to the original, about $2,300 off!! A complete waste of time to all involved. This dealerships rating being well below the average is an accurate depiction of how they operate. There are many other options to choose so there is no need to deal with this dealership. Disgusting tactics!! More

Excellent Service I highly recommend Big Two Toyota. Sales consultant Bel Karam and Kevin Ojeida gave us excellent customer service. I will definitely send friends and I highly recommend Big Two Toyota. Sales consultant Bel Karam and Kevin Ojeida gave us excellent customer service. I will definitely send friends and family here. More

Great place filled with excellent personal. I was greeted in the parking lot with a good morning and a smile, and was shown to my sales person, (not just go through there and turn right). Staff I was greeted in the parking lot with a good morning and a smile, and was shown to my sales person, (not just go through there and turn right). Staff was very pleasant to work with, lunch was good, and the knowledge level was off the hook. Probably the best car buying experience I have had, even the finance experience was great. Thanks Brad More

Best buying experience The sales people were knowledgeable, good listeners,and not pushie. I have purchased here before and this has been the best experience. My experience The sales people were knowledgeable, good listeners,and not pushie. I have purchased here before and this has been the best experience. My experience with the sales deptment was excellent. More

Made buying our new car so easy The staff was great and made the overall car buying experience very good. They quickly found the vehicle I was looking for, we got to drive it and mad The staff was great and made the overall car buying experience very good. They quickly found the vehicle I was looking for, we got to drive it and made sure everything was what we wanted, then worked out a deal (which was quick and easy to feel like we were getting a great price on our new car). Thanks a lot to Amy and Tony for a fantastic car buying experience. More

Great staff Excellent sales staff. Rick was great to work with and very knowledgeable. The best experience we have ever had while purchasing a new Toyota vehicl Excellent sales staff. Rick was great to work with and very knowledgeable. The best experience we have ever had while purchasing a new Toyota vehicle. More

Very Polite and Professional Had great experience with Patrick T. Very knowledgeable and not pushy. Was very patient and no BS sales tactics. Very helpful!!! Would for sure recomm Had great experience with Patrick T. Very knowledgeable and not pushy. Was very patient and no BS sales tactics. Very helpful!!! Would for sure recommend to my friends and colleagues. More

Great dealership! Great deal! Sammy listened to my predicament (totaled my previous Highlander “ and went out of his way to get me a comparable price to my settlement! He made it w Sammy listened to my predicament (totaled my previous Highlander “ and went out of his way to get me a comparable price to my settlement! He made it work along with his supervisor Dana! Will buy next Toyota there for sure! Thx guys! More