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Big Two Toyota of Chandler

Chandler, AZ

3.1
296 Reviews
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1250 South Gilbert Road

Chandler, AZ

85286

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Showing 296 reviews

March 28, 2019

What you need Big two is the perfect place for vehicles. Either buying, leasing, repairs or service. Big two helps with every need. Zack Kimball was my service tech More

by Reddevil706
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Kimball
January 25, 2019

Best car buying experience Bought a new Camry Hybrid (who knew such a thing existed?!?) and our salesman was Andres Jimenez. He was awesome - pleasant and knowledgeable, patient More

by docb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Jimenez
January 12, 2019

Great Experience Best car buying experience I’ve ever had. Big Two Toyota of Chandler and Andres Jiminez made buying my new Highlander the best auto purchase process I More

by Cyndigee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Jiminez
December 31, 2018

Classic BAIT and SWITCH I worked with a internet sales rep which we agreed upon the price over the phone which was an excellent offer. I made an appointment to meet with him More

by toyotafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnathan Granholm
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2018

Lies, lies and more lies.. I bought a 2019 Tacoma and brought it I to service after I heard a howling coming from the rear differential. The tech rode with me in the truck conf More

by Tacoma19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dana Stephenson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Del Salter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny the tech, , Jason Briggs
Dec 18, 2018 -

Big Two Toyota of Chandler responded

Hi Tacoma19, I am sorry to hear that you feel the way you do about your Tacoma. We did follow Toyota protocol while we had your truck which includes creating a case with technical assistance. I would be more than happy to coordinate a visit with a Toyota Field Specialist so Toyota can be directly involved in the concern you have with your truck. I do not have the details of his visit other than it will be in January but if you would like once I get his schedule (he sends it out within the first 10 days of the month) I will contact you and coordinate with you to meet with him. I was not made aware that you had a concern past what we had discussed in Tony’s office the other day, Danny spent several hours over the course of 3 days investigating your concern. I didn’t receive any indication that you still had a concern other than a negative review. We want to get to the bottom of your concern but we need to get Toyota involved so they can do their research and help us both out. Thanks for taking the time to give me the feedback that will help us continue getting better. Please reach out and let me know if you would like me to coordinate the visit with Toyota. Jason Briggs Service Director 480-898-6005 jason.briggs@bigtwo.com

December 13, 2018

Excellent Service I highly recommend Big Two Toyota. Sales consultant Bel Karam and Kevin Ojeida gave us excellent customer service. I will definitely send friends and More

by Lovelife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty Anderson
September 14, 2018

ROBOCALLERS! BEWARE! Terrible Management! I contacted them in June for a quote on a vehicle through TrueCar. They have called me daily, sometimes multiple times in a day, and won't stop despi More

by MADCARBUYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Granholm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Allison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juristine Lindsey, Michael "Sammy" Beardmore, David Garcia, Latif Humdard, Brad Barth, JC Coley, Ron (Tex) Coen
Sep 14, 2018 -

Big Two Toyota of Chandler responded

I would like to apologize Aaron. I tried to reach you but understand you not answering my call. I have removed your number from our system and will address the issue with all or staff. When you ask to be removed from our call list they should have notified management so that calls would stop. Unfortunately they did not alert management and so your lead would continue to show up every day for follow up. Again, I apologize for the aggravation.

August 14, 2018

Great place filled with excellent personal. I was greeted in the parking lot with a good morning and a smile, and was shown to my sales person, (not just go through there and turn right). Staff More

by B-Rad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Mouffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Stanley
July 07, 2018

Best buying experience The sales people were knowledgeable, good listeners,and not pushie. I have purchased here before and this has been the best experience. My experience More

by Dave14375
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
UPDATE YOUR LIST, Elizabeth was busy and forwarded me to David.
June 07, 2018

Made buying our new car so easy The staff was great and made the overall car buying experience very good. They quickly found the vehicle I was looking for, we got to drive it and mad More

by Geosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Hutchison, Amy Salter
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