Big Two Toyota of Chandler

Very convenient waiting area Just drive in service is usually prompt. Your service writer will show you right at your car. We have used this dealership two years. Always have good Just drive in service is usually prompt. Your service writer will show you right at your car. We have used this dealership two years. Always have good service. More

Big Two service is a joke! Bought a brand new vehicle in 2017 which has been nothing but problems. Called for service for some concerns a couple weeks ago and the woman who answ Bought a brand new vehicle in 2017 which has been nothing but problems. Called for service for some concerns a couple weeks ago and the woman who answered had a ridiculous answer for every one of them, i.e. my phone won't charge because iPhones aren't compatible with Toyota, my car hesitates when starting out because my oil is dirty (not true, it's been doing that all along, even after an oil change), my brakes squeak cuz we live in the desert and ALL brakes squeak when it rains, etc., etc., etc. So I sent an email to the service manager, who apologized, asked for another chance, and told me to bring the car in at my convenience and ask for him, so we agreed it would be this morning at 8am. Not only could they not locate the service manager, but my name wasn't on the service list. After driving to the dealership, which was about 45 minutes out of my way, and sitting there for 15 minutes without a resolution, I finally just left. So I was an hour late for work for absolutely nothing. Done with this dealership. More

Great Service on my Toyota Tundra TRD Pro As always, great service by Edie and the team at Big Two. My 2017 Tundra TRD Pro is always well taken care of and they are very prompt with communica As always, great service by Edie and the team at Big Two. My 2017 Tundra TRD Pro is always well taken care of and they are very prompt with communication. More

Almost had a sale Wanted to trade my highlander in for a used 2017 Highlander. Was past to four different sales persons, having to almost start over with each one. T Wanted to trade my highlander in for a used 2017 Highlander. Was past to four different sales persons, having to almost start over with each one. The last one finally told me he had an appointment and had to go so I told him I would think about things over night and come back. Well, I went on to another dealership and never came back. If one salesperson had stuck with me, I might have bought a car from them More

Danielle Davis Danielle was Awesome -- very knowledgeable about the car I purchased and not at all "pushy" as Ive experienced elsewhere -- she was very thorough and Danielle was Awesome -- very knowledgeable about the car I purchased and not at all "pushy" as Ive experienced elsewhere -- she was very thorough and my deal was expedited quickly and professionally -- I will send any future potential buyers to Danielle -- this was my second purchase at Big Two -- you have a great employee in Danielle! Steve Woodrum More

What a dissapointment I was very disappointed visiting Big Two Toyota. I drove 2 HOURS from Tucson to Phoenix ready to buy a car. I had the unfortunate circumstance of havi I was very disappointed visiting Big Two Toyota. I drove 2 HOURS from Tucson to Phoenix ready to buy a car. I had the unfortunate circumstance of having an incompetent representative: Johnnie Allison. He is not the typical sales guy you would expect. No smile, poor body language, aggressive tone, lacks communication, and incoherent. Then, I had told him along with another sales associate I wanted to speak to someone else and addressed my concerns politely (yes, I was calm). He then said: “You can’t.”, I said: “Why not?”, he responded: “because you’re already dealing with our fleet, but whatever you can speak to someone else” and abruptly left. Johnnie is actually a manager, can you believe it? Johnnie, if you are reading this, please get another job you are passionate about because you do not have people skills. You are supposed to be representing Big Two Toyota! More

My Worst Sales Experience Ever Recently I visited Big Two Toyota in Chandler. I wanted to trade in my 2016 Tacoma and purchase a 2019 Tacoma. I found what I was looking for on their Recently I visited Big Two Toyota in Chandler. I wanted to trade in my 2016 Tacoma and purchase a 2019 Tacoma. I found what I was looking for on their lot and began to work with the sales and finance team to finalize the deal. Or so I thought. After spending 5+ hours there on Saturday and signing my life away I was called back on Monday to provide proof of income. Simple right? Not at all. During the sale and negotiation piece they mistakenly misquoted the payoff amount. After driving the vehicle for 2 days I was told the payoff was 4k more than what was noted on the sales documents. The monthly rate swelled to a ridiculous number and though the sales team blundered they were not willing to assume responsibility nor negotiate a deal within the range of the monthly payment they agreed on. I had 2 choices 1- allow them to take advantage of the situation and make the larger monthly payments or 2- walk away from the deal. After a heated discussion where I was more or less called a liar I decided to walk away from the deal and find another dealership who honors their word and contracts. In the past 10 years I bought 9 vehicles from a dealership in MD. The same dealership that treated me fairly each and every time. I'm a man of my word and would have expected the same from the Finance Mgr, Finance Director, and original Finance staff member. I vowed not to return this dealership and demanded them to give me my 2016 Tacoma back. I'll take my business elsewhere. More

What you need Big two is the perfect place for vehicles. Either buying, leasing, repairs or service. Big two helps with every need. Zack Kimball was my service tech Big two is the perfect place for vehicles. Either buying, leasing, repairs or service. Big two helps with every need. Zack Kimball was my service tech. Very enthusiastic about help a you and getting your needs for fulfilled. You can tell he knows what he is doing. This place is so beautiful with the salon and extras to take part in while you wait. Free wifi ftw! Thanks big two! More

Best car buying experience Bought a new Camry Hybrid (who knew such a thing existed?!?) and our salesman was Andres Jimenez. He was awesome - pleasant and knowledgeable, patient Bought a new Camry Hybrid (who knew such a thing existed?!?) and our salesman was Andres Jimenez. He was awesome - pleasant and knowledgeable, patient with our many questions. Showed us a couple of different cars, went with us on a fairly lengthy test drive. We tied him up for most of a day debating the pros and cons of new vs used, gasoline vs hybrid. He listened to our needs, made helpful suggestions, found us a discount that we weren't aware of (military in addition to fleet sales). He made a painful experience (buying after having our previous car totaled in an accident) nearly painless, even gave us lunch tickets! We highly recommend Andres to anyone looking to buy through fleet sales. More

Great Experience Best car buying experience I’ve ever had. Big Two Toyota of Chandler and Andres Jiminez made buying my new Highlander the best auto purchase process I Best car buying experience I’ve ever had. Big Two Toyota of Chandler and Andres Jiminez made buying my new Highlander the best auto purchase process I’ve ever encountered. I will happily refer friends and family to this dealership, and to Andes specifically, when they’re in the market for a new vehicle. More