Big Two Toyota of Chandler

I had the BEST experience. I was ecstatic through the whole process! Hooting and hollering so happy with the Purchase & And everybody involved! Johnathon Granholm gave me a gre I was ecstatic through the whole process! Hooting and hollering so happy with the Purchase & And everybody involved! Johnathon Granholm gave me a great deal as well. A blessing of a trade-in and an upgrade from my Kia HAPPY OWNER OF A 2024 TOYOTA TACOMA More

The best buying experience. I was interested in a Toyota Camry 2025 and had certain things in mind I wanted my new vehicle to have. I was contacted by Johnathan Granholm the nex I was interested in a Toyota Camry 2025 and had certain things in mind I wanted my new vehicle to have. I was contacted by Johnathan Granholm the next day and asked me what car I was interested and I was immediately give a few choices until I came across the one that I wanted. I came in the next day as I was going to trade my previous 2015 Toyota Camry they appraised and then when everything else was checked I made a deposit to reserve my car that was still needing to arrive at the dealership. After a month it arrived and the entire process to buying the car was smooth and easy. He was even nice enough to go through all the car features with me so I knew how to work it. I left happy with my Camry. I would definitely recommend seeing Johnathan Granholm for your next car purchase. More

We waited 4. 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our car back and left. Do not waste your time at this place. More

Second purchase with Toyota and an exceptional experience once again. Johnathan Granholm was so helpful, quick to respond, kind and went above and beyond to help me sell my car and get into a new one. Highly once again. Johnathan Granholm was so helpful, quick to respond, kind and went above and beyond to help me sell my car and get into a new one. Highly recommend. Best experience I’ve had. More

Best buying experience I’ve ever had. Jonathan Granholm made reserving and buying a new Camry an absolute breeze, set up an appointment and go check out your options with him. He’s very k Jonathan Granholm made reserving and buying a new Camry an absolute breeze, set up an appointment and go check out your options with him. He’s very knowledgeable and will take the time to go through all the options with you and help you choose the absolute best one! Thank you for everything and we look forward to working with you in the future! More

Johnathan Granholm provided the best service I have ever received during a car purchase. My wife and I set up an appointment before we arrived, which I highly recommend. Based on our needs, Johnathan pr received during a car purchase. My wife and I set up an appointment before we arrived, which I highly recommend. Based on our needs, Johnathan prepared an excellent lineup for us to test drive and was extremely knowledgeable about each option. We didn’t know if we wanted to lease or buy. Johnathan guided us through the different payment options, and all our questions were answered clearly. We wanted a particular color, and Johnathan monitored the incoming inventory and called us immediately when what we wanted became available. The entire process was thoughtful, efficient, and painless. I couldn’t recommend Johnathan more, as well as the whole team at Big Two Toyota in Gilbert. More

We can't stop raving about our experience at Big Two Toyota to all our family and friends. From our initial email inquiry to finalizing finance and warranty options Johnathan Granholm treated us like fa Toyota to all our family and friends. From our initial email inquiry to finalizing finance and warranty options Johnathan Granholm treated us like family lending us insightful perspective and options that led us to a vehicle we're quickly falling in love with. Our sincerest gratitude to Johnathan and the Big Two Toyota team! More

We purchased a 2023 Toyota Highlander from Big Two Toyota in Chandler and paid for it completely at pickup. Service has done everything they can to prevent repairing obvious defects. There are two issues. in Chandler and paid for it completely at pickup. Service has done everything they can to prevent repairing obvious defects. There are two issues. 1. the dash panel around the radio is delaminating. The dealer opinion is to blame us for using harsh chemicals on the dash when cleaning. Well, if that is truly the case, what chemicals are and are not approved for use? I need a list of what can be safely used. More to the point. IF the dealer thinks I used some chemical to cause the delamination then provide evidence of such use otherwise it's speculation and opinion not fact. 2. Moisture and stains inside the sealed headlight. The car was in to the dealer twice to have this issue looked at the first time was when we noticed the moisture and stain after handwashing the car. We spoke with a service manager Sean and he agreed the headlight needed to be replaced. He also agreed this should be warrantied as the headlight is a sealed unit. Great, we scheduled a service. When we picked up the car the headlight was not replaced, but rather a rear seal that was leaking was replaced. This was not what the original service was supposed to do. The verbal agreement with Sean was for the headlight to be replaced under warranty. To be clear the car has less than 20000 miles on it and is always serviced at that same dealer. IF we did something to the car why was it not noted by the service advisor when picking up the car after each service. Really don't appreciate the solution to be pointing fingers at me for something we don't control. Reneging on a verbal contract is completely unacceptable. At least it is considered lying at worst it's a legal issue. We are continuing to work with the service department, but all communication so far is finger pointing to us being the problem and no effort to make the situation right. I will certainly be seeking legal council and sharing our experience on every social media platform I can find to prevent others from enduring an unpleasant experience with what used to be a quality product. Oh how far Toyota has fallen. Sincerely, Gregory Beers More

Excellent service and easy to deal with. A smooth no stress purchase. I give five stars, for Customer service and quality. A smooth no stress purchase. I give five stars, for Customer service and quality. More