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Big Star Hyundai - Service Center

Friendswood, TX

4.3
826 Reviews
Call Service Center (281) 819-4846

826 Reviews of Big Star Hyundai - Service Center

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October 09, 2023

Great place to buy from. Helpful staff very knowledgeable. Will recommend to family and friends. More

by ANGELA.DEBOEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 09, 2023

This dealership has updated on my vehicle every step of the way. It's clean More

by DPPVELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
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Oct 09, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 07, 2023

Buying a car is a terrible experience! !! Salespeople do not listen to the customer; they keep pushing for more add-ons to drive up the price. We visited at least three other Hyundai deal More

by JAIMEPC
Recommend Dealer
Yes
Employees Worked With
Juan Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJames zzTeng
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Oct 09, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-star experience from everyone on our team. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

Oct 10, 2023 -

JAIMEPC responded

This was not a service visit. Why it shows up is not correct. This was a buying experience and James was up for the task He and the finance person, can't remember his name, were 5 star rated. It was the sales manager that brought the house of cards down. He along with the other Hyundai dealerships we visited are what made and makes my opening statement a reality.

October 07, 2023

New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
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Oct 09, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2023

Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
Report | Print
Oct 06, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big StarHyundai!

October 06, 2023

Waiting longer that I expected every time I have to take my car for Maintenance take to long More

by cz77583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear about the wait time not meeting your expectations. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

October 04, 2023

Great service. Wish it don’t take so long but that’s my only complaint. More

by E.DUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Report | Print
Oct 05, 2023 -

Big Star Hyundai responded

Thank you for your review. We do apologize for the wait time Following the move to our new facility, we have unfortunately uncovered a few systems and equipment not functioning as we had anticipated. This should greatly improve in the coming days and weeks. Kohl Young, Service Manager. kohly@bigstarhyundai.com

October 02, 2023

Very helpful and professional. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. More

by pamatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Report | Print
Oct 03, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 01, 2023

My experience was handled professionally and efficiently. I like having the option of a shuttle service. I will continue to use Big Star. Thanks, More

by DMV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
Report | Print
Oct 02, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 29, 2023

Was very nice listen to what we needed and asked if there was anything further he could do to help. Will be back More

by KGCLARK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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