Big Star Hyundai - Service Center

Buena atención al cliente, cumpliendo con requerimientos del cliente un lugar que recomendaría a la gente del cliente un lugar que recomendaría a la gente More

The service department is stretched too thin. On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a seco On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a second appointment until they already had my car for two days. I was called to pick up my car and there were parts of the engine (covers) that were in the trunk. Also, the inside of the back seat had grease marks and the car was not detailed. More

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

Would like to know why oil on dip stick is always maybe a quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to pick up, not a text. Other than dealership trying to sell over priced oil and gas products, service not to bad. More

Two and a half hours for an oil change. Every time I come from service it's at least this long or longer Every time I come from service it's at least this long or longer More

I am extremely pleased with the service and care every time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. More

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. The service advisors are really friendly. Will continue to use this dealership in the future. More

Big Star Hyundai exemplifies customer service. I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealershi I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealership though. Traveling the extra miles to get this is 100% worth it for me! More

In fact, I paid over $1000 for a battery replacement and a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illumi a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illuminated, and I was informed that nothing was covered under my warranty. Furthermore, I was unable to secure a loaner vehicle while my car was being serviced. This was the most unsatisfactory experience I have ever had. Not only did the sales team misplace my second set of keys, but no one has been able to locate them. They repeatedly state that the previous owner did not provide the second set of keys. Despite purchasing my car brand new, I was informed that my keys were ready for pick-up, but they are still missing. I feel taken advantage of and will never return to Big Star. I will certainly not recommend this location to others. More

I made a same day appointment since there were times available online still. When I got to the dealership, I saw that they were busy. I knew I would have to wait awhile and was there from 11:00-2:30 for available online still. When I got to the dealership, I saw that they were busy. I knew I would have to wait awhile and was there from 11:00-2:30 for oil change and tire rotation. While checking in, I was lectured on how I should not be making a same day appointment. I did not see the point of him telling me this nor did I appreciate it. If you don’t want same day appointments then do not offer them. This made for an awkward and unwelcoming start to my long wait at the dealership. One positive thing I will add is that when I informed him that I needed to go asap so I could pick up my kids from school he acknowledged this and helped me complete the checkout paperwork so I was only waiting on my vehicle to be done at that point. More