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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews

825 Reviews of Big Star Hyundai - Service Center

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June 13, 2025

I was very pleased with the updates and the videos were very impressive. All in all the customer service was very good. More

by BIBLECL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 12, 2025

Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

by brandondeluna128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. We agree, good communication is paramount in ensuring customer satisfaction and we should have done better. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

June 09, 2025

They had great customer service. My car was in great hands, and I loved their work. More

by hoyle.zakira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Jun 09, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

June 05, 2025

The wait was not long. Employees were extremely courteous and professional. Service department is great! More

by KATEVERS56
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Jun 05, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 04, 2025

My experience with the dealership was good it's my experience with the service department that could have been improved I'm not sure if your team is overworked or short hand but the response time is p More

by dabecerril
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Jun 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

June 04, 2025

Grat Great service. Nothing more to add. Done Nice ?? No more words to say More

by donald.hofstetter1
Recommend Dealer
Yes
Employees Worked With
idr
Jun 05, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

My routine oil change and tire rotation service on May 30th complete with video was done in a timely manner. Paul Divila was personable and answered any questions that I had. Although I had another appoin More

by ABAKER8916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

Oil change light wasn’t reset. Car not washed . Had to figure out how to get the light off on dash More

by tiffjr2002.tw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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