Big Star Hyundai - Service Center

I am extremely disappointed with the service I received during my recent visit to your dealership. When I arrived, no one greeted me at my car. I then walked into the dealership, and still, no one acknowle during my recent visit to your dealership. When I arrived, no one greeted me at my car. I then walked into the dealership, and still, no one acknowledged me. After several minutes of waiting, a representative finally looked up and informed me that someone would be with me shortly. I usually work with Bryan, who is typically very helpful, but even he ignored me during this visit. When I was finally helped, the representative who assisted me was very dry, seemed annoyed, and lacked any sense of professionalism. He arranged a Lyft for me, and I left feeling completely unvalued as a customer. Later, when the representative called to inform me about the services my car required, I declined. His tone became even more irritated, as if my decision was an inconvenience to him. When I returned to collect my vehicle, it wasn’t ready out front. The representative offered to retrieve it, but by that point, I was so dissatisfied with the entire experience that I declined and simply wanted to leave. I travel a significant distance to have my car serviced at this dealership because it’s where I purchased my car. However, the lack of attention, friendliness, and professionalism I’ve encountered repeatedly is unacceptable. On multiple occasions, the representatives often seem uninterested in delivering quality customer service. The only saving grace has been Deedee, who has been helpful in addressing my concerns, but unfortunately, my visits are consistently marred by disappointing service. I truly hope you take feedback like this seriously and implement meaningful changes to improve the customer experience. If this level of service continues, I will take my business elsewhere. More

Had an appointment but had to wait two hours beyond the appointment time of 10:30. Did not leave dealership until 12:45pm. Satisfied with job. appointment time of 10:30. Did not leave dealership until 12:45pm. Satisfied with job. More

Great service. Very quick and thorough. Never received the video from the shop but service rep walked me through the findings which was very helpful. Very quick and thorough. Never received the video from the shop but service rep walked me through the findings which was very helpful. More

Great service they were available at the hi e I had scheduled and took care processing fast scheduled and took care processing fast More

I was helped right away and work was completed in a timely manner. David was very helpful. timely manner. David was very helpful. More

He was very professional and easy to communicate with. Definitely gave a welcoming atmosphere to the entire process Definitely gave a welcoming atmosphere to the entire process More

Steffy is very good about promptly getting back to the customer! Very friendly and professional! customer! Very friendly and professional! More

Big star hyundai is a nice place to take my car. All the staff is very friendly. Juan is one of my favorite service guys. All the staff is very friendly. Juan is one of my favorite service guys. More

Big Star Hyundai has a Great service department, ask for Paul, he will get you in and out quickly. Paul, he will get you in and out quickly. More