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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
743 Reviews
Call Service Center (281) 699-2793

743 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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April 15, 2025

She took good care of me and worked with my schedule to have car ready when returned from vacation More

by jssmith57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorenna
Report | Print
April 15, 2025

Incredibly bad experience. Failed to fix problem, and caused additional problems. Price charged for parts used was 250% of MSRP from Mopar. More

by walker8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mehma Baig
Report | Print
Apr 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 13, 2025

Service is great, very responsive, and drinks are available in the waiting area. They’ll help find better deals as well. More

by alagbanmafhey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma
Report | Print
April 13, 2025

Starting with the service advisor Adrian thru the repair process was outstanding. Adrian was knowledgeable and friendly and communicated with me throughout the repair status. Service like that will keep my More

by refringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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April 13, 2025

Fantastic service every time. It is a pleasure to take my vehicle in there for its regular maintenance. The car wash is a nice touch as well! More

by shanemacha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma Baig
Report | Print
April 12, 2025

I had to wait three and a half weeks to get a diagnosis after making an appointment and delivering the car the night before. During that time I had to call to get status updates. I am completing this revi More

by Pelletier.Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmin
Report | Print
Apr 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 12, 2025

It took three and a half weeks to get a diagnosis and during most of that time I had to call to get status updates. More

by Pelletier.Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmin
Report | Print
Apr 18, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 12, 2025

I visited Big Star dodge for a open recall. I would like to come here in the future if needed. Great customer service by Jasmine! More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
April 09, 2025

Treated very well, respectful, always ready to listen, exceptional service, very happy at this dealership. More

by roblespattyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma and Joshua Sandoval
Report | Print
April 08, 2025

Dorena was very attentive in understanding my concern. I appreciate the dealership helping me resolve my issue as much as they could. More

by gjosie27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorena
Report | Print
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