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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.3
882 Reviews
Call Service Center (281) 699-2793

882 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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October 04, 2025

Service advisor did not listen/understand the problem described, therefore the technician was trying to recreate a problem that did not exist. Also I had to initiate all communications with the advisor More

by tmclemore0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember name
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October 02, 2025

They get it done with timely service and customer friendly attitude. Great job! I’ve had my truck for 3 years and only take it here. More

by brogers7106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not remember names but everyone there is awesome!
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October 02, 2025

My issue wasn't resolved, ! Im still dealing with the same problem plus yall didn't tell me about my warranty I could've a rental More

by arlenecastillo91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Alvarez
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Oct 03, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

September 30, 2025

They did a basic oil change and that was IT! !! They checked nothing else. They didn't check my brakes, my filters, my windshield wiper fluid, my radiator fluid, NOTHING else!! More

by uhchemistry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont remember
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Oct 03, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

September 30, 2025

Good, except a service loaner program would have been helpful. Not Shane’s fault. Repairs were fixed quickly. More

by colsonj8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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September 30, 2025

Service department is proactive, available, and car is always delivered freshly washed. Service waiting area is comfortable More

by sgonzalez037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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September 29, 2025

The service department was professional and courteous. I would definitely recommend this dealership in the future. More

by waderobinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian
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September 29, 2025

I purchased the car there he say my mileage was good but my wanted was out by 6 8 months I don't know the dealer name More

by AUBREYGLEEN1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have the name with me
Report | Print
Oct 03, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

September 27, 2025

Cristian Rodriguez is one of your best assets. Over and over he has made sure I am happy with my choice More

by MARIEMENGARELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Rodriguez
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September 25, 2025

Even with appointment the wait was too long just for an oil change I was there way over a hour and half, normally they wash and clean my vehicle after service I asked them to really clean the wheels they s More

by laffeyrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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