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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,094 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,094 reviews
Verified Customer
November 03, 2025
Email sent to Kenny at Big Star Dodge Kenny, Yes, the entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credi entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credit being dinged a second time due to the incompetence and lack of communication between Veronica, Daniel and Timmie. That is entirely unacceptable for 3 employees to not have communicated correctly between themselves 2) Veronica acting in extremely bad faith after I put down a deposit on the vehicle to demonstrate I was serious. I requested form Veronica a confirmation of the verbal offer via text or email and i never received it. 3) Timmie acting in bad faith not specifying the cost , at all, of the extended warranties that amounted to an additional $11k. Had he been clear about that, I never would have added it. Chris has sent the FedEx envelope and I have received the tracking for it, to send the physical check. I also explained to him the day I was there, that Timmie was the one that requested the check and not an ACH transfer. Additionally I would think that y'all would understand that because I had to cancel the first check due to the massive errors in the buyers order, that this why the check has been delayed. I do not work for USAA and or control their processes. At this point, Big Star Dodge has only been in communication with me for the status of the check. Apologies mean absolutely nothing, nor do they fix my credit being dinged twice because of Big Star Dodge’s failure to communicate correctly and or efficiently writhing themselves. As I advised Daniel and Chris, I have been put in the position of having a panic attack because of Big Star Dodge’s mistake as well as me, the Buyer, being the one working for y’all’s business as opposed to Big Star Dodge working for my business - the purchase of a vehicle, where you received and have cashed my personal check of $9,500 plus the $500 deposit. More
by karinaadominguez
Employees Worked With
Daniel Ramirez, Kenny Young, Timmie Dowdley, Chris Schnooberger
November 02, 2025
Estefany was great, got me checked in quickly, and my service was done in about 90 minutes. I stayed at the dealership, found the Wi-Fi in the waiting area to be strong and fast enough for me to work. service was done in about 90 minutes. I stayed at the dealership, found the Wi-Fi in the waiting area to be strong and fast enough for me to work. Also, they have the *best* coffee machine I've ever encountered! More
by keith76
Employees Worked With
Estephany
November 01, 2025
Would have been a great experience, TJ my sales guy was top notch! I gave 3 stars on principle - promised a $50 gift card for the test drive and after trying several times to get it, I figured it was the o top notch! I gave 3 stars on principle - promised a $50 gift card for the test drive and after trying several times to get it, I figured it was the old “bait and switch” tactic. You figure that a big dealership like this would own up to its word. My suggestion is to try and get the gift card if promised before you sign any paperwork. After that, it seems their word is for crap. More
by marinewar1
Employees Worked With
TJ
