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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,092 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,092 reviews
November 07, 2025
Kinda unprofessional not going to lie everything was backward and should have had everthing done- like paperwork before I got my keys but hey idk backward and should have had everthing done- like paperwork before I got my keys but hey idk More
by Urheardme
Verified CustomerEmployees Worked With
Timmie
November 06, 2025
was told the vehicle was 62k and ended having to pay 59k plus a 15k downpayment Emailed one of the general manager k young and he didnt care to email back also did a hard pull when they told me only a soft plus a 15k downpayment Emailed one of the general manager k young and he didnt care to email back also did a hard pull when they told me only a soft was gonna happen More
by richard.alvarado6302
Employees Worked With
d something financial and some girl
November 06, 2025
I recently changed dealership solely because their service department is top-notch. The staff is friendly, honest, and always takes great care of my car. Highly recommend! I have recommended my entire service department is top-notch. The staff is friendly, honest, and always takes great care of my car. Highly recommend! I have recommended my entire family to come too. More
by CrazyMex Gomez
Employees Worked With
Stephen, Alexandra and Christian
November 06, 2025
The front-facing staff are wonderful to work with, however, I do not like having to come back for something that was supposed to be resolved so that points more at the techs executing the repairs. however, I do not like having to come back for something that was supposed to be resolved so that points more at the techs executing the repairs. More
by davehop
Employees Worked With
I did not know their names
November 03, 2025
Email sent to Kenny at Big Star Dodge Kenny, Yes, the entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credi entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credit being dinged a second time due to the incompetence and lack of communication between Veronica, Daniel and Timmie. That is entirely unacceptable for 3 employees to not have communicated correctly between themselves 2) Veronica acting in extremely bad faith after I put down a deposit on the vehicle to demonstrate I was serious. I requested form Veronica a confirmation of the verbal offer via text or email and i never received it. 3) Timmie acting in bad faith not specifying the cost , at all, of the extended warranties that amounted to an additional $11k. Had he been clear about that, I never would have added it. Chris has sent the FedEx envelope and I have received the tracking for it, to send the physical check. I also explained to him the day I was there, that Timmie was the one that requested the check and not an ACH transfer. Additionally I would think that y'all would understand that because I had to cancel the first check due to the massive errors in the buyers order, that this why the check has been delayed. I do not work for USAA and or control their processes. At this point, Big Star Dodge has only been in communication with me for the status of the check. Apologies mean absolutely nothing, nor do they fix my credit being dinged twice because of Big Star Dodge’s failure to communicate correctly and or efficiently writhing themselves. As I advised Daniel and Chris, I have been put in the position of having a panic attack because of Big Star Dodge’s mistake as well as me, the Buyer, being the one working for y’all’s business as opposed to Big Star Dodge working for my business - the purchase of a vehicle, where you received and have cashed my personal check of $9,500 plus the $500 deposit. More
by karinaadominguez
Employees Worked With
Daniel Ramirez, Kenny Young, Timmie Dowdley, Chris Schnooberger
