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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,094 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,094 reviews
Verified Customer
March 22, 2026
Was not informed immediately when there was going to be a delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. More
by hhilliard37
Employees Worked With
Estefany
March 20, 2026
I went in a few months ago for an oil change. James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it t James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it took two hours. They also didn't reset my oil meter so for my second oil change I wasn't able to tell exactly how many miles I had left to complete my oil change. I went in for my second oil change and voiced this respectfully to Demario Rhodes who was the service manager on duty. He said he understood and that he would make sure it doesn't happen. I got my key back. I turn my car on and again it states oil change required. The second you turn the car on the car already tells you so for the second time the technicians ignore it. I've lost complete trust in this dealership. Oil change is the simplest maintenance on a car yet this dealership can't complete a proper one even with the car telling them it needs to be reset. I do not believe they change the oil or filter each oil change as I've asked for my filter and still didn't get it again. I would definitely not recommend this dealership to anyone. I'm not coming back for my third oil change. I do not trust they do a proper job and every time I'm in the office there is always one or more customers complaining about them not doing a proper job. I gave them a second change to make things right and voiced my concerns and they still didn't do their job. If you love your car don't take it to this dealership! More
by kbengisu1989
Employees Worked With
James- Gloria- Demario
March 19, 2026
The service dept has failed to program my dealer ordered fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank yo fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank you More
by murilloejr83
Employees Worked With
Adrian, Alex
March 16, 2026
My second maintenance done here was pretty terrible. I had to deal with tire issues and they tried to give me my car back with a 21 PSI in the front tire when the service I had included a tire rotation. I had to deal with tire issues and they tried to give me my car back with a 21 PSI in the front tire when the service I had included a tire rotation. I end up spending 3 hours of my day just trying to get an oil change and a tire rotation . It did not give me a lot of confidence in having future service done here More
by Kristin
Employees Worked With
Names unknown
March 14, 2026
Daniel was an amazing salesman. Very knowledgeable and straight to the point. No run-around or any extra ‘fluff’ you might get from someone else. Very knowledgeable and straight to the point. No run-around or any extra ‘fluff’ you might get from someone else. More
by Lindsay
Employees Worked With
Daniel, Ryan
March 13, 2026
The service department team was very helpful. They help me keep up with what was going on through text message. I really appreciated that. They help me keep up with what was going on through text message. I really appreciated that. More
by cshelvin
Employees Worked With
I for got her name
March 13, 2026
They were very nice. Everything got taken care of in a very tiny manner. They kept me updated on everything that was going on and when we had a slight issue leaving, they Everything got taken care of in a very tiny manner. They kept me updated on everything that was going on and when we had a slight issue leaving, they took care of it very quickly overall very satisfied with everything. More
by erinjackson3494
Employees Worked With
James
